This place on 7131 Risingsun ave. is the worst, Customer service is horrible the Dr. don't care about their patients I would never recommend them as a place I would want any of my family or friends to go to. read more

They never answer the phone & when they do answer It bad communication.When asked to send or fax Papers Or Forms to Other Doctors Or Pharmacies They never get it done even when you go directly to the office nothing is done.Old staff was responsible and got things done as soon it was asked And care for there patients. read more

this practice is horrible... i have been calling since monday, today is wednesday and i have yet to get someone on the phone!!! i am reporting this practice to the bbb and medical board. this is ridculous you cannot contact the person who is responsible for your healthcare! read more

Excel medical on Old York Rd has friendly staff and doctors. Professional and down to earth! I would recommend this facility.

Plus: Staff is great, friendly, and thorough. They are overwhelmed though, by the sheer volume of patients. Not to mention, this area is sketchy and you have some nuts coming into the office right off the street that arent patients but who's going to stop them? Security! Dr. Burden was kind, patient, took his time, and had a great "Bedside" manner. These all make for a good visit to the office, despite the lobby experience. Minus: Dont call this place. No one answers the phone, ever. So, if you are going to have to phone in for a follow-up, an Rx, test results, etc, you are better off going back to the office in-person. So, if you cant easily do that, this isnt the place for you. Also, if you need an Rx filled, it would be in your best interest to have it done right in front of you before you leave the office. I had an appt 2 weeks ago and they still havent sent my Rx to my pharmacy. read more

3 calls to their call center in 10 days and still no call back. I don't recommend as you can't talk to anyone in the office making this useless as a primary care. read more

During my visits and appointments I think that the staff have good communication skills and if there's something I don't understand they'll try to help me. Meanwhile the center may be busy on the particular day I was there. Nevertheless I feel the empathy from the employees. read more

I accompanied my friend to an appt and She saw a Brian Tran at this place. I never saw a doctor like this. She's was 7 minutes late to her appt and he was over it. No smiles no hello nothing his response to all her questions was don't ask me. He was a asshole! Who ever owns this place know you lost 2 patients behind this guy read more

I've been going here for quite some time now. The staff is always welcoming every time I visit. More importantly I love my relationship with the doctor. He takes his time and he listens to me and that's why I trust him with my care. read more

Excel Medical Center is great and the Providers really about your health!

I had a welcoming experience as a new patient. I was greeted sincerely and informed properly of all documents I had to fill out by the reception. I was seen promptly minutes of my appointment time. The assistant was efficient and showed genuine care for the purpose of my visit; with that, Dr. Michel continued the warming visit by not rushing the purpose of my visit. I had a pleasant visit considering the nature of my visit read more

I don't post reviews, but feel the need to because this medical practice provided me with perhaps my worst experience with a doctor/staff in my life. I had an appointment at this office for 11am. I arrive and they tell me that the doctor isn't there, he had to work at another office today. No phone call, no communication. The office is on the other side of the city. This causes me to be almost 2 hours late to work. Rather than taking any responsibility, the staff says there was nothing they could do. I drive across the city to the other office and it takes forever to get seen, the staff is clueless there as well. I ask for an itemized bill because I have to submit that to my insurance company for the claim. That seems like a very standard thing to request. If you are in business and are selling an expensive product, you should be able to provide an itemized bill if the customer asks for it. I write out exactly what should be on it per the insurance company so that it is as simple and easy for them as possible. It was like asking them to solve Fermat's Last Theorem. Apparently, rather than doing a little due diligence and perhaps 5 to 10 minutes worth of work if you're slow, they don't do it and try to pass it off to Dr. Michel, who then takes it out on me as if it is my fault that his staff is incompetent. Dr. Michel comes into the room, I expect to hear a profuse apology for not being told that he wouldn't be in the office today and I should go to a different office. Instead he asks me how I'm doing, and then immediately starts getting aggressive with me and verbally attacking me, saying he does not accept and insurance and will not fill out anymore forms and won't sign any forms ever again, which I had already filled out for his convenience so that all he had to do was sign it. His tone was loud and aggressive. I explained to him again (he had a problem last visit too, but it didn't get intense like today) that it is for my right to submit a claim to my insurance company. It is for my own reimbursement, not his. I already paid him out of pocket. It's a common practice if you have a PPO plan to see an out of network provider who does not take insurance. The patient submits the claim on his own. There is a claim form that needs to be signed by the physician so they have proof of the visit/procedure/etc. This is a perfectly normal request. I have a family member who is a doctor who does not accept insurance and this is how his patients get reimbursed from their insurance companies. He continued to be stubborn and aggressive because apparently signing a form is putting him out. It took about 5-10 seconds to sign. One would think that a doctor would want to help his patient out as much as he can within reason. He almost literally told me that the deal is that he comes in, he writes a prescription, and then leaves and he shouldn't have to sign any forms. Again, 5-10 seconds worth of work so that his patient can get reimbursed significant money. I don't think 5-10 seconds worth of work is too much to ask for when paying close to $200 out of pocket, even if he is a doctor. I go to the front desk after this very expensive visit, he probably wasn't in the room for even 5 minutes, half of which he was being rude to me. I have never had a doctor speak to me like that before. They're supposed to help you, not berate you and make it impossible for you to submit a claim to your insurance company. Anyway, of course the front desk doesn't have my itemized bill. They say "didn't the doctor do it?" I don't understand how they thought that was going to happen. They had over an hour to produce this. It needed about 6 lines of information. I literally wrote out for them what needed to be on it and handed it to them. They couldn't do it. Needless to say, I never got the itemized bill. I told them I would not be coming back and will be seeing a more professional medical practice and doctor in the future. I understand that it is business, but you should care about your patients just a little. Dr. Michel and the staff in two different offices showed today that they are about getting cash and they cannot care less about their patients. One can and should do better than these people. read more

If you're looking for a clean medical office, respectable staff, and trustworthy diagnosis, this is NOT the place for you. I've never written a Yelp review before, but joined specifically to warn about this place. Avoid at all costs or your money and time are wasted. read more

I was seen at Stenton location. This was my first visit. The doctor listened to me and asked questions that let me know I was heard. He explained things in plain english, not medical jargon. It seems like I will have a good doctor in my corner, who truly cares about his patients' well being. read more