I was unlucky enough to fall and break my wrist a few months ago - I was totally annoyed and miserable! Excelsior took pretty good care of me. They were generally pretty easy to reach to make appointments, called back to answer questions, and were very responsive when it came to billing and insurance questions, often taking the initiative and dealing with my insurance company. The techs that took care of my cast were generally pretty friendly, but varied in the amount of time they took with me. It was only on the third visit that someone explained the mechanism behind the saw that they use on the cast - telling someone that it won't cut them and explaining why it won't cut them is two different things! The is a very busy practice which is huge, with tons of docs, PAs, and equipment. I loved the RPA who took care of me (I am totally blanking on his name), but must note that I only saw an MD on my very last appointment. Maybe if I wasn't happy with the RPA, then this would bother me more, but I felt that I was very competently treated and so far, I am healing well. read more

I just switched to Excelsior from UB Medical Ortho (see my Yelp review for UB Medical-they are horrible-DO NOT GO THERE} and after suffering for a month at UB Med; thrown into casts on both my arms and not having them even wanting to check my broken bones' progress during the month; no call backs for even emergencies; extremely rude staff; and the doctor's assistant who took weeks to finally call me back and then she literally lied to me after she initially kept refusing to return my calls, I could not be happier with EVERYONE at Excelsior than I am. I wanted to go to Excelsior when my accident happened on May 26th, but Kenmore Mercy told me to go to UB Med. I wish I had listened to my instinct and gone straight to Excelsior. read more

Great doctors but supporting staff not so great! I was diagnosed with tennis elbow and given a cortisone shot and physical therapy recommended. Then talked into a carpel tunnel brace. When I said I can't work with this and wanted to return it they told me I'm suppose to sleep in it. First the brace is to big for me, and overpriced and my insurance company won't pay for it because it is for carpel tunnel not tennis elbow. I am being charged $74 dollars when you can get the brace for $30 online. The billing dept. won't answer my insurance company's calls. Don't be talked into these braces, they are overpriced and they won't take them back. No way to treat patients! read more

Research your doctor's before receiving treatment. A referral from a friend is best. Some are better than others. PT folks are great, Matt, Melissa, David, kudos to you !! read more

I was charged 74.00 for a wrist brace. They wrote a prescription for Neproxin which is over the counter. Very expensive and a waste of time.

I've only had to go Excelsior a few times (thankfully). I have seen the same doctor each time for knee issues, and have brought my mom here when she an epidural for some back pain she had. The office itself is beautiful, however very confusing. Thank G for those nurses who walk you around or everyone would be lost. I feel as though my doctor never remembers me, which I hate. I get that he sees a lot of people but to not check a patient's file 5 minutes before you meet with them would make up for the hour you spend waiting for the doctor to see you. It definitely can be expensive to come here depending on your issues and insurance, so I feel that's an unfair complaint to have about a doctor's office. But I feel excelsior is a good place as it offers all types of treatment for different ailments and injuries. The front desk staff are very helpful. read more

I refuse to give this place any more of my time or money... It was a big mess since the first time I went there. I kept trying to give them the benefit of the doubt, but I just can't justify it anymore. This place has no coordination, nor respect for your time. I had injured my knee and went to a hospital that recommended I follow up here. I called Sheridan Drive location to make an appointment with the Doctor I was told to see (Wilkins) and I specified that I wanted to see him. They asked what time I wanted to come in, and I informed them that evenings work best for me. We scheduled an appointment for around 5pm, and I was under the impression it would be with the Doc I had asked for. I arrive and quickly realize how chaotic this place is. They tried to take me for X-Rays, even though I had brought in a disc of my X-Rays from less than 2 days prior. I then was seated at their after hours clinic. After a confused couple minutes of waiting, a PA came to speak with me for all of 2 minutes before leaving, and her evaluation was way off. I brought up to the scheduling staff that I thought I was seeing Dr. Wilkins and they informed me that "I should have known it wouldn't be with him, because providers stop seeing people at 3pm." As a first time patient, how would I have known that? I called to complain and was informed the call was recorded so they would check it and call me back... I never got that call back. I decided to schedule an appointment with Dr. Wilkins anyways. At this visit, I was still in a brace and could not put pressure on my knee without it giving out. I was taken to get more X-Rays from different positions, and the X-Ray tech would not listen when I told her I could not stand in a low squat position and hold it, as my knee would give out and I have previously had both my knees surgically repaired and did not want to damage them further. She proceeded to argue with me until I told her that I did not feel comfortable doing what she requested and that I would not be doing it. Dr. Wilkins then ordered an MRI at this visit, and I have no complaints about him as a Doctor or anything regarding the MRI visit. After taking a look at my MRI, he recommended physical therapy with Excelsior. I agreed, which was another mistake. The soonest appointment they had was 3 weeks out. I scheduled it for 12 noon. I show up and was informed it had been scheduled for 4pm, and that they tried to call me but couldn't leave a voicemail. They have left me voicemails several times in the past, my mailbox is not, nor is it ever full, and after checking my call log from the past 3 weeks, I had no missed calls from them. As I live an hour away and informed them of this, they told me they could squeeze me in at 1:30p. I agreed, and left to wait and come back. During this time waiting, I decided to go to a different PT place closer to me and not affiliated with this chaotic place. I had my PT prescription faxed over, and when I arrived for my 1:30 appointment I was told that they knew my prescription was faxed and would not be seeing me as it would be useless, as it was just an evaluation. (If you have ever been to PT you know that the first time going is usually an evaluation and exercise after, so this did not make sense to me.) The lady I was speaking with knew who I was, and was aware that I did not live close, and instead of calling to check when she saw my prescription had been faxed elsewhere, she let me waste my time waiting around for my appointment. I tried to question why there would be no exercise after the evaluation, and the lady began arguing until I just got tired and left. I will never justify coming back to this place no matter how good Dr. Wilkins is. It is not worth the hassle. They are so disrespectful of your time and energy. read more

Long wait times, never seemed to recall my medical history, lost tests that were done at the same facility, didn't explain things very well, never even offered a treatment plan other than immediately suggesting surgery. Wouldn't recommend under any circumstances. read more

The registration process was smooth and easy. They definitely keep patient confidentiality a priority. When I first walked in I was given a new patient form to fill in then I went to a separate office to handle the insurance information and copay. After that, I was taken to the waiting area for my specialist. To get to that area the person taking you back there has to have a security badge to get you through the security locked door. I felt safe and well taken care of. read more

Excelsior Orthopaedics - Waiting room rug - Sports Medicine Near Me - Amherst, New York

Wait time was excessive. Three visits in 1 week, and three errors for a broken finger. Excessive Xrays. I would never return. Also the waiting room was filthy. The outside of the building and reception areas are beautiful. Was this originally an old medical building? read more

After a long consultation meeting with the doctor two months ago an appointment was made for regenerative stem cell replacement therapy. My wife, now in pain, found out when she arrived for the scheduled replacement therapy the appointment was never made with the doctor for the procedure! This is AFTER my wife had called three days before and was told the appointment for REGENERATIVE STEM CELL REPLACEMENT THERAPY was confirmed as planned. This is the height of INCOMPETENCE. My wife was upset. I'm upset. It was a mess! Typical of trying to communicate with the doctor's office today i.e. voice mail, robo calls telling you to put a mask on etc. POOR SERVICE. POOR communication. read more

Not very nice lady at the front desk of Dr Pattersons office. She was very rude to my friend who asked a question. She was heavier set with brown hair in a pony tail. However Dr. Patterson as usual was AWESOME. THATS THE ONLY REASON IM GIVING THIS 4 stars. read more

Two summers ago I broke my knee cap, with a fall down a flight of stairs, and had to see an Orthopedic Specialist. That doctor was impossible to get into see when needed and had an inflexible schedule, so I was referred to Excelsior by a friend. I am so happy that I switched to this practice. I've found competent, caring Practitioners; a pleasant and compassionate staff, and am overall very happy with my experience here. In fact I remember a very funny moment that I had while getting a deep cortisone shot in my left shoulder. The initial shot that was attempted was ineffectual and I was internally referred to Dr. Matuszak for a cortisone shot in the joint that would require a sonogram to properly place the needle (I know sounds delightful right?). I hate needles and had my wife there to give support (hold my hand that is). So while the Dr is working my wife gives my hand a squeeze and says, "Honey you're doing Great." The Doctor looks up for a second and straight faced says, "Thank You, I appreciate it". I found this very funny, and started laughing because he broke the tension so thoroughly, to which the doctor said, "Be careful with laughing, I'm right next to your lung with the needle." I stopped laughing at that moment but found the whole situation in retrospect Hysterical as my Doctor was the epitome of "the Straight Man Comic". All in all I love this practice and will continue coming here as I have need of an Ortho Doc and would suggest that any with need try them out. read more

I absolutely recommend Excelsior . I had my second appointment today with PA Melissa Aduddle, she is amazing. She takes the time to listen and provides excellent care. They are a very busy office but get you in and out in a reasonable amount of time. Every one I dealt with was kind and professional. For the first time in a long time I am walking with no pain! Thank you Melissa and Excelsior. read more

Um I fell at work and severely injured my wrist and hand. Guess what? I found this place on the internet. A week after seeing urgent care I decided to get it looked at further. I called and an appointment was given the same day. This place is quite efficient....some much so that I felt I was in a assembly line. There is a different place for everything and I mean everything, but at the same time the staff was friendly and courteous. They made me feel as if they really cared. They are very thorough with their treatment and followup. I am glad that I found them. read more

wow.... I've been on hold to make an appointment for a follow up for 35 min now... ridiculous. wish Northtown didn't merge with Excelsior

Would NEVER recommend coming here. More than an hour and 20 minutes past my appointment time and STILL waiting with no end in sight. What a sad excuse for scheduling and blatant disrespect for patients. read more

Over one year after TKR surgery my knee still hurts like crazy. PT, exercise, bending and stretching has not helped. Excelsior is a big surgical mill. Once they have your money they forget who you are. There was something done to my knee that I doubt it will ever get better. Unfortunately doctors never second guess each other. It's like omertà with them. It's unlikely ever find out. Stay away from Excelsior's mill. read more

I did something to my knee while working out and was in a lot of pain and could hardly walk. Visiting this place was no help at all. They did an x-ray and wrenched my leg in several different directions, and that was it. No MRI done and nothing given to me or prescribed for the pain, which was intense. And impersonal as hell. It was basically, "Yup, your knee's hurt. That'll be $20." I knew no more when I left than before I went, nor did I feel any less pain. And yet apparently they make a lot of money for this b.s., do-nothing approach; the building is a sprawling, low-slung stone affair that looks like some sort of resort. read more

I have been going here for almost a year on a Workers Comp case. And I have had nothing but the run arounds when it comes to filling out paperwork that needs to be sent to my lawyers and workers comp. For the last past three months I had to call over seven times for them to send out the correct paperwork to the insurance company for worker comp only to get the run arounds all seven times until the workers comp board had to call to get the correct paperwork and sent over two days later after I been calling for a month in a half about it. Get to court and Dr. McGrath does not even sign the paperwork dated back in September. Call them again 3 more times and a letter was sent by my lawyer to fix my paperwork and two and half weeks later still no completed paperwork yet. I advise if you going there under a worker's comp case, DO NOT GO!!!! Nobody knows nothing and all they keep saying is we sent the doctors team an email. All the worker's comp cases they have and you mean to tell me nobody knows the correct paperwork to send out or how to fill it out and send it off in a correct time and manner. Never again changed doctors immediately. P.S Still waiting on the paperwork...... read more

I had to have a double knee replacement. I had doctor Nicholas Violante as my surgeon. He was so wonderful the whole time. He was very compassionate and he made me feel comfortable on my decision. He gave me back my life pain free. I would highly recommend him to anyone looking to have a knee replacement. Excelsior experience was fantastic form the very first day I walked into the door to the last day of my therapy. Everyone was so polite, caring and always made me smile. read more

Dr Vilolente did my left Total hip replacement and he is the best! My xrays were perfect and 6 week recovery as promised. He is very knowledgeable and I highly recommend him. He also did same surgery for my mother and results are amazing. don't see anyone else for this surgery read more

Dr Anthony, is very nice and helped me a lot with my hand. He was very kind and listened when i explained my injury. He gave me the right treatment and now my hand is better than ever. read more

Well words alone cannot possibly express my total dissatisfaction with this medical profession. Since day one of my initial treatment by this incompetent LLc to present it has been a total nightmare!!!!! They simply do not care about their patients or perhaps have been programmed not to. I am completely disgusted with them starting with trying to call them to simply make an appointment to the surgical end of my nightmare with them. I would never be able to forgive myself if would of accidentally recommended them to anyone!!!!!! I hope that they someday in the very near future they do a total overhaul of their company. They surely need it...,.... read more

These folks were amazing. I recently messed up my wrist and was referred by the ER. They were able to get me in the very next day! Dr. Wheeler was very easy to follow and helped get me back to normal pretty quickly. I also hardly had to wait for him when there for a visit. They were also very helpful with some paperwork I needed for work. Thanks Excelsior! read more

If they accept your insurance card for payment and for any reason the insurance does not cover your bill - they will send you the bill for three times the amount that they would have gotten from the insurance. read more

Jason Matusek is the greatest dr! Takes his time and explains everything. Always on time as well. Obviously highly recommended

One star because I wasn't even able to meet with the doctor because of how late he was running. I was given every excuse from "sorry, its a Monday..." to "he spends a lot of time with his patients" + many others. I get Monday's are no fun- that's why I don't load up appointments in my calendar for Mondays....and that's great he spends a lot of time with his patients, but schedule that dr.'s time accordingly then. They made me feel like my time is less important then the doctors. I have the upmost respect for doctors and what they do but I am still a paying client and should be treated with fairness. I would never expect a client of mine to wait that long for me despite my expertise in my industry....it simply unprofessional. Customer service is something that should really be valued and I think there is a major gap here at Excelsior. Also, if you are considering Excelsior, remember to plan to spend approximately 30/40mins on hold when you go to make an appointment... Excelsior- You should really look into a new CRM system to better manage your clients. It seems that I am one of many that are very aggravated at the scheduling management, not the doctors. ... I couldn't even get that far... read more

I'm giving one star, not because the care that I received was poor, but because I couldn't even get past the receptionist watchdog to make an appointment. Simply put, it was the most insulting experience I've ever had when trying to make an appointment over the phone to see a doctor, and I've been making appointments for 30 years, since I was an undergraduate in college. The first question she asked was about my insurance. Fair enough, get that out of the way. She then said "do you have high deductibles?" Uhhhh...before I responded, she asked me to describe my symptoms, and asked if I had already seen my primary care physician about the symptoms. I replied that I don't have a primary care physician in Buffalo, which is the truth. She paused, and exhaled in what sounded like exasperation, but that's her issue, not mine. She then said that my symptoms suggested that I have sciatica. I was about to say that I have no idea, but that I'm in pain, and am thus attempting to make an appointment, but she cut me off by saying that their office doesn't treat sciatica. I asked whether someone there could see me, to make this determination, because there may be other issues. She maintained that the symptoms I described sound like sciatica, and that they don't treat sciatica. I began to lose some patience at this point, and said "are you diagnosing me out of an appointment over the phone?" She simply restated that it sounds like I have sciatica, something they don't treat, and I again said that I'd like someone to make that determination, but not over the phone. She remained steadfast about her phone diagnosis but, not one to be so easily deterred, I then added that I also have a shooting pain just below my groin. She asked a few follow-up questions, blatantly trying to connect it with the symptoms I mentioned earlier, so that her previous dismissal would remain intact. I held that this additional symptom was not related to what I had previously described. I could smell the watchdog's confusion over the phone. I then added that I have a throbbing pain in my knee, and that this was also unrelated to the initial symptoms that I had described. To this, she simply replied "that's two appointments." Huh? She said that two appointments are necessary: one for each body part. Incredulously, I said "someone can't look at both my groin and my knee in the same appointment?" She said "no, two body parts require two appointments." I kept looking around for the hidden camera, and for someone to jump out and tell me that I'm the butt of a practical joke, but no such luck. At this point, I just hung up the phone, after the most insulting experience over the phone that I've had in my nearly 50 years of life. read more

DO NOT PATRONIZE THIS ORTHOPEDIC PLACE. My husband has had 2 surgeries by a surgeon of Excelsior Orthopaedics and has had therapy there numerous times. Yet when he broke his finger and went to Excelsior, he was charged a $150 Express Clinic fee. He believed he was going to his own Orthopedic office and was never told he was going to their "express clinic" because the doctors were booked. He also asked the person at the counter to verify with Blue Cross and Blue Shield what his out of pocket costs would be. He was given incorrect information. He was required to go for 6 visits to "check on his progress" where x-rays were taken each time. We have way too much for their "services" and his finger is till crooked. GO ELSEWHERE!!!!!!!! read more

I gave one star because that is low as you can go. Not sure which is worse the Doctor I saw or the Billing Department. All I can say is go to UB MD Ortho. There is no comparison to the supposed "Professionals" at Excelsior. What was diagnosed as a sprained ankle turned out to be a snapped tendon. Now I need major surgery and a long recovery. On top of it they are trying to bill me for something in January that should have been billed in December when I had met my deductible for the year. Now they want me to pay full price. Not going to happen. read more

Would someone explain to me why if there's supposedly an URGENT CARE at this location, why you'd have to make an appointment and come back in 5 hours???? Seriously??? Ridiculous! read more

I had carpel tunnel surgery at their surgery center in Amherst. The surgical staff was very professional, pleasant made me feel very relaxed and answered every question I had. The facility was well maintained. I would highly recommend them. By the way the surgery was successful. read more

First class treatment all the way. We could not ask for more in attentive & thorough care and the entire staff called me by name.

Great personalized approach to treatment. Very friendly employees. Prompt treatment from a very competent staff. Highly recommend.

Very efficient operation, from check in, exam, disposition and check out. I was following up on a hospital visit of a few days before for a sprained ankle, and the clinic had already received all of the records from the hospital, which was a pleasant surprise. There was no need for additional x-rays, and the PA whom I saw was very professional and had an excellent bedside manner. Excelsior offers same day appointments for almost any type of orthopedic mishap. The only reason I did not seek care when the original incident occurred is because they were not open at that time of day. Highly recommend. read more

Called left a msg on line that states"scheduling appt or medical questions. Asked about a timeline of how long wait would be to get hip replacement.surgery.when they returned cdll the next day,i was told you have to see a doctor before you can find out how long til you can get surgery because we would have no way of knowing ,we have a few doctors and that would be up to each doctor." Seriously,i guess its luck of the draw,see dr a and its 2months,but dr b is scheduling in 2 weeks,but unfortunately,you saw doctor a. Are you kidding.these doctors are in the same practice,someone schedules surgeries.if you cant access this basic information by checking who is scheduling at the earliest convenient date,its not worth wasting my time or money.nor should anyone else.waste to call unless you are gambling with your health.place is a crap shoot.probly shows the low quality of care if you do see a luck of the draw doctor.dont bother if they cand answer basic common knowledge questions or refuse to do the work.to get an answer more than "take your chances" read more

I would not recommend. I waited 3 weeks for an 11:30 am appointment. The day before I received a phone call to show up 1/2 hour early to fill out paperwork. Turned in my paperwork to find out there were 8 people ahead of me for my 11:30 "appointment". Clearly they were more concerned about how many patients they can push through rather an treating my injury. I was told it could take up to 2 1/2 hours before I would see the doctor. I took my X-Rays and left to find a real professional practice. I'm busy and when I make an "appointment" I expect to see someone at the time of the appointment. Apparently they think only their time is important. read more

DO NOT go there, my daughter had an MRI yesterday and we were told we would get the results on the 28th, two weeks from now! I got her MRI results and went to UB Orthopedics, found out she has a torn ACL and meniscus and Excelsior was going to wait two weeks to tell us this?? Never again! read more

I was grateful to meet Dr. Wilkins today. He was professional and informative. I made a phone call two weeks ago and had no problems getting an appointment. His xray capability were far and beyond others that I recently had. Be patient with the phone service and they call you right back. I look forward to years of service. read more