I feel beyond fortunate for Dr Capicotto and his team- I was worried I'd never be pain free or…read moremobile again - he and his entire staff put me at ease and allowed me to live my life again- from sports and athletics to working in the garden. Grateful is an understatement!!

Dr. Capicotto and his staff were very challenging to deal with, and I am appalled that a doctor…read morewould refuse to fill out necessary medical documents for a disabled veteran because he resented that the government required them to be submitted annually. Several of our phone calls went unreturned, and Carla, the office staff member with whom I spoke the most frequently, was dismissive, condescending, and evasive. No one should be treated that way.

Don't know why this isn't 5 stars. Everyone from front desk to back and all Doctors and Doctors…read moreAssistant are more than helpful to the point that you feel like the sick Uncle and your family taking care of you

I am scheduled for an ultrasound guided procedure on my shoulder. I met with a PA named Cori. She…read morenever looked me in the eye. She spoke only to her med assistant who did her typing. I had to repeatedly ask her to clarify what she was telling me. I did not receive any printed information on preparing for this procedure or what to expect or even if I could drive home on my own. In addition, she chastised me when I told her my pain level. Why ask that question if you don't take patients seriously. So I did what healthcare professionals tell us NOT to do, I had to look the information up on the internet. turns out that I do need a driver and a day off work which I did not prepare for. Sad when AI is your only hope. I have been with Excelsior for years and years. The changes that have been made in procedure and healthcare "professionals" are not an improvement for patients. I guess we all have to live with progress now that excelsior is a huge conglomerate and not patient centered. PS c Cori is not the only PA at excelsior who could take lessons from the frontline staff who are kind and respectful. Needless to say I am verry concerned about going through with the procedure.

The MD's I've seen are very professional & extraordinarily competent. Nothing but high praise for…read morethose folks I have knee issues from past injuries and was a candidate for total knee replacement (TKR). I went to UBMD Orthopedics Physical Therapy at the Maplemere location to see if I could strengthen the knee to prep for or possibly delay TKR surgery. The UBMD PT department is where I faced issues. At that time, it was difficult to walk stairs or even 50 yards. The young PT I was assigned plugged me into a "one size fits all" rehab program. It did not help that my PhD therapist was impersonal, distracted & inattentive, and his subordinates did most of my therapy that he designed. The exercise program I was given made my pain much worse, decreased my mobility and was generally detrimental even after 6 months of dedicated effort on my part. I was getting discouraged. My knee got so painful from the assigned UBMD PT, I developed fluid in the knee joint and required multiple cortisone shots. Out of necessity, I ditched about 2/3 of the exercises I was given and all of the weighted exercises from UBMD PT and pivoted to body weight squats, knee stretching, yoga, walking & banded leg work. I borrowed from my boxing and martial arts experience from many decades ago emphasizing rotational knee movements, feints, front to back and side to side stepping. My knee slowly responded to my own custom designed PT treatment, and today I can walk stairs without issue, walk a mile, have minimal to no knee pain, no fluid on the knee and have not required any cortisone shots since early in 2025 which was from the UBMD PT exercises. I also don't require TKR at this time. Another UBMD PT issue is their glacial response time to calls for appointments - 2 weeks plus in my experience. The final issue at the new UBMD ortho office on Maplemere is the parking lot design - it's a miserable set up. The long, wide grassy "berms" installed in the parking lot present a dangerous maze to ortho patients who can have issues just navigating flat pavement. UBMD ortho should add flat "walk throughs" in those berms.

I saw Dr Michael Freitas for a condition I've had for over a year. This review is specifically for…read morehim, because I was here last year to see another Doctor for another issue and that whole team was awesome. In a nutshell: my shin & ankle & foot (all on my left leg) feel like they're filling up with gas in the same way that your knuckles do when they feel like they need to be cracked. Except it had been getting worse, going from 'occasional' to 'every day, all day.' I'd take 20-30 steps and my whole left leg would sort of stiffen and it would be painful to walk unless I stopped and 'cracked' my shin, ankle, & foot. So I saw Dr Michael Freitas after being x-rayed. I showed him my walk and let him hear the cracking, and I had even printed out a diagram of the leg & foot and highlighted the areas that I was experiencing issues and pain. He said, very nicely, that "nothing was wrong" with me. Oh. So it's normal to have to stop ever 20-30 steps? Okay, then, cool? Also: how could he see and hear what I was talking about and *still* decide that nothing was wrong with me? And I am not a doctor, but the areas that I highlighted on the diagram are TENDONS, not bones. You CANNOT SEE TENDONS ON AN X-RAY, Dr. Freitas. You should listen to your patients, especially if they come in prepared. I *knew* the tendons would not have been visible on the x-ray, but instead of listening to me he decided the x-ray was 'proof' that I was a-okay. It has been a nearly a year since that appointment and my left leg is STILL doing this, every single day and night, all day and night. But, no worries! Dr. Freitas says this is normal!

I came for the first time for a pain in one of my toe joints that won't go away. I was seen by Dr…read more Pochatko and Aaron. Every staff member I came across during my visit was very kind and professional and personable. I felt like I was a regular patient here for years even though it was my first visit. Everything was done quickly. I checked in fast. Got to a room fast. Saw the doctor in minutes. Got X-rays done immediately. And no, nothing was an emergency. That's just how it went! We narrowed down my problem to being one of two things ... it was a little early to make a true call on it, especially when I don't remember ever injuring it, and he gave me a couple of suggestions of things I can do in the meantime while I wait a bit longer and see if the pain subsides. If I ever have to go back to this office, I'd be more than happy to! BTW, when my doctor referred me here, they actually reached out to ME FIRST, welcoming me to their office and eager to set up an appointment for me. Really wonderful to be seen and heard as a patient. If you're ever referred here, do not hesitate. You're in great hands!

We have been in & out of Northtown Orthopedics for years. Several different brakes and Carpal…read moreTunnel surgeries. This past visit was not the same as in past. The girls at desk seemed overworked or just annoyed. The PA was abrupt, loud and didn't introduce herself right away. It was a bit awkward. In past years we felt a strong staff, personable Medical Providers and never felt our consultation was rushed. We waited for a nurse to show my daughter how to properly put on her ankle brace, and after 30 minutes of feeling claustrophobic in room, we just left to check out. We had actually been in that room for over an hour.. The one girl at desk didn't apologize or offer help, she just said "their busy with Patients". My thought was, we've already waited 2 hours & we are a Paying Patient too. Something needs to change in the Medical world asap.

Dr.Parentis and associates cut two toes off a patient. Then amputated his leg twice…read more Please investigate this character before you consider having any type of care. The patient won a lawsuit against him of 9.1 million dollars. Look up your provider before they do this to you.

I've been coming here for physical therapy and had my surgery performed by Dr. Parentis who is one…read moreof the two doctors of the practice. My experience with both has been extremely positive. The only negative was working with one of the PAs, Matt. He made me feel rushed and he didn't seem as attentive. Everything else has been so good that I still had to give a 5 star review. The doctor and the PTs have been so friendly and caring. I've felt confident and assured through the entire process. Jim, the head PT is also very kind and likes to joke around which I think is helpful in the unfortunate circumstances when you're in need of PT.

Top quality Orthopedic care and a very organized program. Each step of your joint replacement is…read moreexplained with continuous emails and text messages. Results are excellent.

Came in for my two year knee replacement follow up! Two years later and I still love coming here…read more The whole facility of orthos are wonderful, big shout out to Dr Mack and his staff who performed my surgeries! Also have to shout out Dr. Karpie who also helped me through my knee issues! Don't think you will find a bad doctor here or physical therapist, but I can personally recommend the two above! If looking for great orthos, I definitely start here at Trinity. I would of gave five stars BUT I do hate there check out procedures. When done with your appointment you have to come back out and get back in line with people checking in and wait again to schedule appointment and check out. I complain about this every time, maybe one of these days they will change it. Hahaha

Dr. Brown is amazing! His credentials can't be beat, and he explains everything in detail for you…read moreregarding your injury. His office is comfortable and welcoming, and the office staff is amazing. Would recommend 100%!