Came in for my two year knee replacement follow up! Two years later and I still love coming here…read more The whole facility of orthos are wonderful, big shout out to Dr Mack and his staff who performed my surgeries! Also have to shout out Dr. Karpie who also helped me through my knee issues! Don't think you will find a bad doctor here or physical therapist, but I can personally recommend the two above! If looking for great orthos, I definitely start here at Trinity. I would of gave five stars BUT I do hate there check out procedures. When done with your appointment you have to come back out and get back in line with people checking in and wait again to schedule appointment and check out. I complain about this every time, maybe one of these days they will change it. Hahaha

Dr. Brown is amazing! His credentials can't be beat, and he explains everything in detail for you…read moreregarding your injury. His office is comfortable and welcoming, and the office staff is amazing. Would recommend 100%!

Top quality Orthopedic care and a very organized program. Each step of your joint replacement is…read moreexplained with continuous emails and text messages. Results are excellent.

how can you be on hold for 2 hours and never get a call back I just dont beleive these offices…read moredont have more then one person answering a phone

Dr.Parentis and associates cut two toes off a patient. Then amputated his leg twice…read more Please investigate this character before you consider having any type of care. The patient won a lawsuit against him of 9.1 million dollars. Look up your provider before they do this to you.

I've been coming here for physical therapy and had my surgery performed by Dr. Parentis who is one…read moreof the two doctors of the practice. My experience with both has been extremely positive. The only negative was working with one of the PAs, Matt. He made me feel rushed and he didn't seem as attentive. Everything else has been so good that I still had to give a 5 star review. The doctor and the PTs have been so friendly and caring. I've felt confident and assured through the entire process. Jim, the head PT is also very kind and likes to joke around which I think is helpful in the unfortunate circumstances when you're in need of PT.

This establishment is top notch! The people here truly invested in the wellness of their clients…read more The office is spacious with privacy features. I have been a patient for years and always have a very positive office experience with prompt responses about upcoming appointments. The type of care that is provided is specifically designed for clients and full one-on-one session(s) are the standard-compared to other types of PT where instructions are given but then left sitting to "exercise" independently while the PT attends to other clients. I can't say enough about the quality of care, kindness and compassion that is conveyed at this extremely professional business while making its client feel welcomed and valued.

This is the best PT group I have used. when I started I could barely stand straight. in several…read moreweeks the majority of my stiffness and pain seas gone. Thank you Nicole!!!

I recently had knee surgery here to fix a few things. From the time I arrived until the time I…read moreleft, I felt they acted with a very high quality of care. I never felt nervous or uncomfortable with things happening. With this being my first experience with surgery, I had the usual nervous feeling but I was quickly feeling more comfortable with the bedside manner of all of the staff there. I am a week post op and everything is healing nicely and I feel very confident about the process thanks to the doctors and staff here.

Neat, clean, efficient: place and people…read more When we entered, I was a bit dismayed because so many patients were waiting. Eventually I learned that every patient, like myself, was accompanied by their driver. As patients were taken back, the driver was told to wait in their car and that they would be called when the person they accompanied was ready for discharge. The waiting area cleared out quickly. Michael, my nurse, was super efficient and knowledgeable, friendly and reassuring. He never acted rushed or impatient, even as I rambled about nothing at all (probably I was nervous). The procedure staff was also friendly and efficient, seeming to make my comfort and relaxation their chief priority. My doctor, Alok Gupta, talked with me prior to my entering the twilight zone. Conscious sedation is what the anesthesia is called. But unconscious sedation might be more accurate. I remember saying "ow" a couple of times, but absolutely nothing else until Michael brought me the bag of my clothes and said he'd walk me out when I was ready. My daughter was already inside and waiting for me. The after procedure notes were extensive, and clearly understandable. If you need an endoscopy or colonoscopy, I recommend you make sure your doctor will be able to send you here.

My 2 year old had ear tubes placed yesterday, first time being here , I am a special needs mom of 3…read moreand can say that the nurses were great , anesthesiologist was very clear and the surgeon Dr behar who placed the tubes in his ears is phenomenal she listened and addressed my concerns for my son from the ENT to surgery day here , the place is clean the only thing I DID NOT like was the schedule of time I didn't know until the day before by text . As I arrive I didn't even know the scheduled time of his surgery until I got his folder thankfully only a 45 minute wait and we we're done with his surgery in 15 minutes

Prequel - I had one surgery, at a hospital, a year before being made to come here for an unrelated…read moresurgery. For the hospital surgery: no food or water after midnight, be at the hospital at 6am, surgery at 7am. Everything was wonderful. That's what I was expecting would happen here, but what happened here was a nightmare. Issue #1 - They don't tell you what time your surgery is scheduled for - ever. They will text you the day before to tell you what time to BE there, but they do not tell you what time your surgery is scheduled to take place. Issue #2 - They require that you have someone with you, to drive you home afterward; this is understandable but without that person knowing what time your surgery is and what time you're expected to be discharged: they're expected to clear a whole day to be available for a surgery that may only take a half hour. Issue #3 - The 'no food or water after midnight' rule is outdated and untrue. The American Society of Anesthesiologists issued guidelines in 1999, 2011, & 2017 that patients may have clear liquids up to 2 hours before surgery. The old guidelines/rules were invented in the 1950s when pregnant patients were 'anesthetized' with ether on a mask, which caused nausea and for the patient to vomit up their stomach contents. Today, an endotracheal tube is used to prevent this from occurring, so liquids should be allowed up to 2 hours prior to surgery. Issue #4 - Snarky Nurse. I pressed the 'call' button to ask a question - just one question - and I heard her say: 'Ugh, this girl is gonna keep my on my toes!' (Sorry, nurse, to have interrupted your wedding planning conversation to ask you a question, which the intake nurse said I was more than welcome to do as often as I liked. But I've been sitting in a curtained-off room for two and a half hours and no one has given me an update aside from 'It'll be about 45 minutes to an hour until your surgery' - and that was at Noon. It's now 2:30pm, I'm thirsty as hell because I haven't had any water for nearly 13 hours, and I have jack sh*t to do because I was told to not bring any books/phones/valuables - which I suppose is good because I saw some Google reviews where patients woke up to find some of their valuables 'missing'). Issue #5 - The attempted to gaslight me, and offered me unnecessary medication. After I asked: 'How much longer until my surgery?' the Snarky Nurse went and got the anesthesiologist's 'helper / #2 man' who came into my 'room' and told me: 'You're anxious.' I informed him that I was NOT anxious, just irritated that it has been nearly 3 hours since I was checked-in and no one will tell me what time my surgery is going to take place. I had spoken to him earlier, because everyone involved in your care that day will come over and introduce themselves, and that had been the only time I had spoken to him - and I was not anxious then, either. Now, he had no other reason to think otherwise - aside from Snarky Nurse, who likely did not want to 'deal' with me after my one very-normal question. He briefly disappeared, then returned and offered me 'some of the pre-surgery sedation medication to calm you down.' I told him - again - that I was not anxious; that I was mad about the wait time, frustrated about being so thirsty for the past 13 hours, and had no interest in receiving any 'shut up drugs' for simply asking what time my surgery was going to take place. Issue #6 - Overall Wait Time. I waited nearly FOUR HOURS to be taken back to surgery. That's 16 hours of no water, for a person who dehydrates quite easily. Absolutely unacceptable. Issue #7 - Billing. I was required to pre-pay for the surgery, which I did. The young lady I spoke to informed me that I would not receive any further bills or charges from this Center. Months after my surgery, I received a bill for 'anesthesia services' for over $200. This qualifies as a 'Surprise Medical Bill' which I believe violates the 'No Surprises Act' which went into effect on January 1, 2022. And I did report it as such. Issues I've Found by Others - one Google user claims to have gotten a staph infection from this Center. Several Google users have stated that their surgeries were cancelled on them. A couple of Google reviewers stated that they were over-charged by this Center. One person stated that they were man-handled by a nurse after being woken up from anesthesia on the very spot that he had just been operated on. One Last Note - A Boomer-aged woman who works there was having computer issues and was on speakerphone with an IT guy and she kept shouting into the phone: 'IS MY PASSWORD STILL CATHOLIC HEALTH 4 ?!?' Every patient in the pre-op area now knows her password. A password to a computer, within a medical network of computers, that very likely collectively contain the private medical information of many patients. Probably not the smartest thing to be shouting over & over again, when everyone on the floor can hear it.

** 0 STARS** Im seeing all these "great place" mentions and…read moremy family and I absolutely struggle daily,with what happened with us. Why would you allow,or clear,a patient for AN ELECTIVE SURGERY,when that patient had sepsis (Enterococcus faecalis),not responding whatsoever to treatment,her heart valve also had this growing on it (They were going to send her to Mercy Hospital, NEVER DID) and pneumonia. They first said she was too sick to go to the OR,then someone said they were going to take,then no again.This went on for about 5 or 6 changes.We asked time again what was going on ,and we're told,shes going into surgery.... Later that night coded.... Sent to ICU... Passed away at 8:03 a.m. the next day,but im thinking it was before that. Shouldn't the heart,which runs everything AND the bacteria be "fixed" or tended to first? Absolutely NO communication between staff,nobody could answer ANYTHING and when you did ask,you were really putting them out. In my surgical experience, if you so much as sneezed ,you were rescheduled.This was NOT life threatening.No common sense much less medical knowledge Thank you Sisters of Charity Hospital for taking my mother. Yeah...such a "great place"

Amazing...its been 27 years since I was there when my son was born! I went in this time for a…read moresurgery and what a great place! My admitting nurse Colleen was amazing! Great bedside manner! The entire staff were very kind and very into their work! I even had some gun with tbem! Its a very tight run ship! Very clean! I had a wonderful surgery! Thank you all! Outstanding!

I started coming here the last couple of weeks to get in some Prehab for an upcoming surgery. I…read morehave never had physical therapy before so this was a new experience. Everyone in the office was helpful to get me checked in and make my appointment schedule for the next few weeks. The facility is really great and my therapist is very helpful and supportive with my injury. We're creating a plan to do before and after surgery so I can make a full recovery in hopes of getting back to normal quicker. So far I'm very happy with this facility, my therapist, and the team here. They're giving me some good vibes and hopes for my post surgery recovery.

Doctors and their physician assistants and nurse practitioners listen to you. Treatment is pretty…read morecommon sense. Not test happy. BUT. Good luck getting your phone call answered. I don't have time to wait 15 minutes for a receptionist to answer the phone. I can't leave a callback number as my work hours coincide with excelsior's receptionist hours. I don't have time to drop everything and answer my phone. I don't have time to sit around, if I'm home, waiting for a callback. Plus, I work in a noisy factory where I rarely hear my phone ring. So, this is a major complaint of mine about excelsior. I've spoken to my doctors there repeatedly but apparently, they haven't changed their phone answering system or hired more people to just answer phones and take appointments. 3 stars, simply because it's so hard to get anyone to answer a phone.