I had to be to London Heathrow Airport by 530am this morning. Yes, amazing. I looked at the ticket in shock. WHY would I do this to myself? Then, I got to problem solving. No time for self-pity. So... last night I googled "how to get to LHR really early in the morning" and Exclusive Airport Transportation must have those keywords on lockdown. I'm here to save you from Google, now you can just Yelp it. These guys are legit. First of all, price breakdown: EA: £33 (discount if paid by card and booked online! both things I like) Taxi to Paddington: £20 Heathrow Express to LHR: £18 So, I saved £5 and my sanity. 1. Book online via their website. (easy) 2. Receive confirmation via email. 3. Driver called me 5 minutes early this morning, he was outside. 4. Drove me to LHR at 455am. Took about 40 minutes. 5. He was a good driver! A bit slow (kind of abnormal) but I arrived safely! 6. Didn't try to make chit chat. Pre-5am, good decision. Will definitely book them again. Couldn't have been easier and actually saved me money and cash! read more

I used Exclusive Airports flying in and out of London. My experience being picked up at Gatwick was not pleasant - the driver was late, calling customer service was not helpful, and I had no way of contacting the driver. We eventually connected and I got to my destination - the driver seemed to take a very long route and avoid the freeway. He also asked me a lot about the price I paid and seemed to imply that he was being underpaid by Exclusive Airports, as they subcontracted their work out to other drivers. On my way home, the driver was on time, fast and friendly. The price was reasonable for both trips compared to others I'd researched. I would try them out again to see if the experience was better. read more

Driver wasn't at the right address at pick up and had to call him twice from the hotel Front desk. Driver not very friendly and didn't give us an update of how long it would take to get there after there was a ton of traffic. We didn't think we would make our flight but driver said nothing. Wouldn't use again. read more

The two stars this company has are far too generous. This place is a scam. Beware and do not book with them. We booked 3 different trips with them 1). We arrived at airport but the passport line was longer than usual, something we can not control, but got a $15 waiting charge anyway. That driver was very nice. 2). Trip to airport the driver was late, and seemed irritated to be taking us at all. 3). We arrive and I called to say it was a long line again. When we got out, after being told we would be charged a waiting fee, there was no driver. We called and the dispatcher said he would send someone now and we would have to wait. After saying we would just take a cab he said there would be no refund if we did. Do not use this company. They are a scam. read more

Do not use this service. Arrived at the airport late at night and there was no driver waiting for us. Called the company and inquired where our driver was. They said "there was an issue" but he'd be there within 10-15 minutes. 20 minutes later, still no driver. Called again and was informed he'd be there in 5 minutes. 10 minutes later, still no driver. In all, we waited in the airport after midnight for 45 minutes and the company was so generous as to give us a 10% discount on our next trip (which will never happen). Do not use this service. read more

Terrible experience! They never told me where the meeting place was. The driver was sitting way to the right of the exit thus he could not be found. We were charged an additional overage charge because we could not find the driver. They were very strict and said it was our fault. Very unpleasant to deal with. Definitely avoid!!! By the way there is no such thing as a "£10 discount", its false advertising to get people to sign up. read more

Never, ever again... Arrived 1 hour late for pickup for an international departure... And driver had not a CLUE on how to get to the airport!!!! Horrible car, HORRIBLE RIDE, horrible driver, horrible way to end a vacation..filled with anxiety. He never helped with suitcase and had no idea or any airport procedures. I will never recommend or use this company again. The only reason that got even ONE STAR iS because it is required to post this yelp! read more

After approaching the driver with my luggage, he immediately calls in to the company. To complain about waiting and luggage.He starts speaking in a different language and I don't understand what is going on. I stood there asking if everything is ok. He replied everything is fine but then get a call several minutes later asking me to pay more because driver waited an additional 20 mins. On the form, I informed the company arrival is 10:35am and come 40 mins after that time. Driver came at 10:17 based on a change and NOT my own instructions. I was on time and paid extra because the driver decided to come 20 mins early. I was expecting to pay 67GBP and not 80gbp. Not the best way to start my move to the u.k. Do Yourself a favour and use Uber XL or pre book Addison Lee(which offers discounts). read more

Booked this service months in advance. Got a confirmation. Arrived at the airport to no driver and an email saying they were sorry and had to cancel. I gave them one star for sending the email, but truly what is the point of booking ahead if they will just cancel last minute? Unacceptable. read more

Arranged for Hotel to Heathrowe minicab. 30 minutes before pick up time received email that they had no drivers!!!! Said another company would pick us up. None did. Called but never showed. DO NOT USE THEM read more

We used this service to pick us up at the Dover Terminal on May 29th, and drop us off at our hotel in London, and also to take us from the hotel to the airport days later. On the drive from Dover, our driver became outraged at the office for assigning him another drive after he completed ours. He was screaming at the person on the phone. Quit working for that company, and was hung up on...all while driving us. It was a scary experience. He was then "cut off" from the app which dispatched the drives for him, so he wasn't even sure of the address that we needed to go to. The entire drive he remained on his cell phone yelling. He didn't talk to us, make us feel safe or secure, or even engage with us. When we got home we wrote a letter to the company providing additional information and details on the situation above. They responded quickly, and even mentioned that they followed up and validated our story with the driver and the dispatcher. They stated that since we arrived safely, there was nothing that they could, or would, do for us. Exclusive Airports Reply (7/5/16): We understand you were not entirely happy with the service that you received from the driver. I must say if you were not feeling safe or secure with the driver, you could have immediately called our customer support team and we could have made arrangements to re-assign your driver at the earliest possibility during the ride itself. I am afraid that I must strongly disagree with the following statement entirely: "They stated that since we arrived safely, there was nothing that they could, or would, do for us. This company is unsafe and only cares about your money, not the lives of it's customers, or the service they provide. Avoid!" We work consistently and sincerely on the principle basis of customer satisfaction and safety, we merely mentioned that drivers are licensed by Transport for London department, The Public Carriage Office and are self employed who work according to rules and regulations set by us. We in fact encouraged you to file a complaint with The Public Carriage Office in regards to the service provided by the driver and assisted you in doing so. We can even confirm that The Public Carriage Office has contacted us in regards to your complaint made with them concerning this matter and we have responded respectively. Unfortunately according to the prevalence of this complaint on social media, it seems that you are more frustrated due to your request of full or partial refund being denied, rather the service provided by the driver itself. I am sure that you would agree that no refund full or partial would quantify to the safety of yourselves and your family. My Reply (7/5/16): Thank you for your response, and I definitely want to agree with you on the following points: Your team quickly responded to my letter and asked for additional information on the driver and experience so that they could follow up. When I responded a 2nd time I was also provided the information on how to contact "The Public Carriage Office" which I used in sharing the concern on the driver. As a consumer, I did/do feel that a refund was the appropriate course of action for what we experienced. You mentioned in your response that "...if you were not feeling safe or secure with the driver, you could have immediately called our customer support team and we could have made arrangements to re-assign your driver at the earliest possibility during the ride itself." As you may imagine, since we live in the States and were in London for 3 nights, we did not have an international cell phone plan and could not call at that time. Additionally, I don't believe that you fully understand how loud, rude, and unsafe your driver was being. My family is normally friendly and talkative, but we sat in silence for the entire ride as he screamed and shouted into the phone. (Shouting so loudly that your company blocked his access to future drives with the company) There is no doubt in our mind that if we called during the drive with him able to hear us complain, it would only enrage him more. If I consider this scenario in a different light, It's as if we ordered take-out for a meal. After getting everything home to dine we find that what we ordered isn't really what we received. When I called the restaurant back, I'm told that I received "food" so there is nothing further that they can do. When pressed again, I'm told that I can file a complaint on the chef/server who prepared the order, but there was no way a refund was appropriate. I would file the complaint, and then never return to that location...and warn others of the situation as well. At the end of the day, we paid a sum of money to you for an experience to get from Point A to Point B and we expected the level of safety and service that your website, and the price, promises. I completely understand that you are a business designed to make money, and I was more than happy to help you with that business goal. read more

WARNING! 4 AM and the car doesn't show!! So - I could give you the 30 something messages back and fourth, or describe the two weeks of writing to their customer service, but I'll try to keep it short. I book the cab the night before, and since i had to leave at 4 AM i figured i didn't wanna be out waaaay to far in advance, and the (paid?) reviews they have on their website looked great. So i booked, got a confirmation of the prepayment, went to bed in a friends house, woke up to a driver dispatch confirmation and went outside at 4 AM - just to find out the cab wasn't outside. I called them up, and they instantly told me how the driver had a flat tire (thanks for calling me to let me know?) on the way, but that they already arranged a new driver who would be about 10-15 minutes away. I get in, wait the 15 minutes just to get out of the house and find myself alone once again. So i call them up again, and they all of a sudden say that the "confirmed driver that was about 10-15 min away" actually couldn't make it - but that they could try to see if maybe they could find another company - but that it may be more expensive (something I'd have to pay..!). Since i was already running 25 minutes late, and was stupid enough to trust a company for the good reviews on their website, i told her I'd try to make arrangements on my own. The friend i was staying with started calling around, and finally found a company with a car nearby. It costed me 20 pounds more than "Exclusive Airports", but it was the only option. I made the airport with a minute until checkin close - instead of the planned 40 minutes before that.. Had i, in my profession, failed a client not once, but twice (flat tires happen, but the second driver who "couldn't make it"?!), i would have been ashamed and done everything in my power to first of all solve the problem and make sure any possible extra cost for it went to me - and if i, for some weird reason, wouldn't be able to work it out, i would have made damn sure to compensate the client for the additional costs as well as the fact i messed up big time - in some attempt to win back some kind of faith towards me. This however, doesn't seem to be the policy of Exclusive Airports. Seeing how it was "beyond their control", they take no responsibility for the fact that TWO drivers didn't show up in the middle of the night, and was, after literally 30 messages, showing me their "goodwill" with a 30 pound voucher to use with them (like as if i would ever use this company again!) - or a 15 pound check thats completely useless for anyone not living in the UK. In other words not even enough to cover the additional costs i had for having to book the closest possible company. I will never ever go near this company again, and i strongly recommend everyone else who wants to actually get to the airport to do the same. read more

I don't even know where to start - first of all they subcontract their drivers so you have no idea what you are going to get in terms of quality or reliability. On my last trip from home to Heathrow, I requested a child car seat for my 2 year old and whilst they claim a car seat cannot be guaranteed, I called the day before to confirm, otherwise I would need to cancel the booking and find another way to the airport. Despite being ASSURED there would be a child seat, the driver showed up without a car seat (they claimed that Exclusive Airports never even told them one was required!!) which left us stranded and stressed trying to find a last minute, safe way to get to Heathrow and not miss our flight. After cancelling this trip and being promised that they would refund me for the unused journey, I had to fight with their accounts department over 10+ emails as they only provided a partial refund. On top of that, they over-complicated the booking by applying debits / credits and making the overall payment completely confusing and opaque which created unnecessary back and forth. And in the end they refused to apply a full discount - which is ridiculous given the amount of stress and frustration they caused to us on the day of travel. To make matters worse, (and stupidly on my part) I still used this service again for our return journey after our holiday. I was PROMISED a car seat would be available for my 2 year old - despite their mistake the week prior - however, when the driver arrived there was only an infant car seat which my child did not fit into, and on top of that the driver did not know how to install it properly. The seatbelts in the back seats did not lock in place; we spent 30 minutes trying to secure the car seat but never managed to get it to work properly and were left again with no safe choice of how to get back home. On top of that, we asked this driver to create a new journey to take my husband to another location after we completed the trip. He claimed to call Exclusive Airports and got a quote - which was a lie - we ended up being charged 2x the normal cost of the journey as there was no meter. A complete rip off and unreliable - DO NOT WASTE YOUR TIME! read more

Terrible company. I was due to be collected at 8.45 from LHR this morning, but apparently 'an issue with the vehicle dispatched from our fleet' meant that this wasn't possible.I wasn't informed about the reason for the delay, merely receiving an email at 8am letting me know that my journey would be 'subcontracted'. I then received a bizarre, barely intelligible phone call - when my taxi was already 20 minutes late - letting me know that the driver would't be there for another 20 minutes. At first he said this was because of traffic, and then said that actually the driver had been dropping off another passenger with 'a lot of luggage and she'd been difficult', which was of course nonsense. At this point I called Exclusive's 0845 customer service number (at my considerable expense on my mobile phone), and received variously garbled advice from members of their team who quite frankly didn't know what they were talking about. I was told that if I was dissatisfied I could expect a refund on the journey, but that the manager would have to authorise it. I asked to speak to this manager, but was told that he wouldn't be in before 11, 'or maybe even 1230' - not an encouraging testament to their professionalism. Meanwhile the cab still hadn't arrived by 9.45 (an hour late), but by this point I had the driver's mobile number so could contact him. He kept telling me he was five minutes away, an ever-more frustrating charade that continued over the next half an hour. When the driver finally did arrive at 10.15 (90 minutes late), he wasn't waiting for me in arrivals with a name board as promised. I ended up returning home nearly two hours later than I had anticipated. When I complained throughout today, I was given a £10 refund which seemed like an insultingly cursory gesture. Exclusive Airports are definitely a company to avoid - pay £15 for an Addison Lee and get peace of mind next time. read more

Very happy with Exclusive Airports service. The driver called us as soon as we landed and met us just outside of baggage, nice mini van and helpful driver. Going back to the airport from our hotel the driver was on time and professional. I will definitely use them on my next trip and have already recommended them to friends. read more

Booked a taxi from Stansted to Surbiton 10 days in advance due to early morning arrival from holiday. After a long, tedious journey we expected our driver to be waiting (as per booking confirmation) in arrivals but nowhere to be seen. Received a voicemail as I turned my phone on saying that the original driver had been 'dropped' and that a new driver was en-route. Once I returned the call, I was told he would be running a little late, and after 4 phonecalls to them, whilst being told 'another 5mins' each time, the driver eventually arrived 1 hour late at 4.30am instead of 3.30am. Exhausted, irritated & lacking anymore patience I criticized the driver for his lateness, to which he responded 'its not my fault, I only got the call for the job at 2.25am'. I questioned who's responsibility it was extremely irritated now, and in response received another 'its not my fault, if you don't want me to take you then I am fine with that!'. Great way to deal with an annoyed customer aggression & reticence!? I could see he was willing to stand his ground & very much felt like taking his head off, but being exhausted and just wanting to get home, we took his taxi & he raced toward our destination clearly not liking having being told off for something which was 'not his fault'. In hindsight I actually believe the driver & the blame lands on the operations of the business. No excuse for arguing with a paying customer though. Asking control centre for a discount because of the inconvenience, resulted in 'I will talk to our people' & then hanging up. Needless to say, we will not be using this service again & it is clear that you get what you pay for. read more

Beware -- drivers arrive late and they will not reimburse/compensate you if you miss your flight! Our driver arrived over 20 minutes late, which caused us to have to take a taxi. Company still tried to charge us. Incredible. read more

Very pleased with the service, as well as the convenient booking online. Driver was outstanding. I travel for business often, and this is easily one of the best car services I have used anywhere. read more

Party of three took the service back and forth to Heathrow. Very prompt helpful and professional drivers. Vehicles were more than adequate and very clean. Would not hesitate to recommend or use again. Very easy booking online as well. read more

Everything went pretty smooth with Exclusive Airport service. When we arrived in London, our flight was delayed for 5 hours, Exclusive Airport service monitored our flight information and called us when we arrived. When we were ready to leave London, the driver showed up on time to pick us up, helped us with bags, and took us to the Gatwick airport with no problem. Before I booked their services, I asked them questions through their web site, and they responded promptly. It is a very reliable service. read more

Driver showed up 20 minutes early then stopped for fuel within a mile of our pick up location. I reserved and prepaid for a mini bus to transport 5 people plus 3 large suitcases. I called the day before our journey to confirm a vehicle large enough for 5 people plus luggage would be sent and I was told a mini bus was indeed scheduled. Driver showed up in an estate style car. With no time to call another taxi, one person had to sit on the lap of another for the entire 40 minute journey. Upon my complaint to the company, I was told "due to non availability of company drivers in the vicinity for your collection the journey was passed to a local contractor" and I received a £7 refund for the difference in the car size and a £5 voucher for a future journey - as if there would ever be one. Save yourself a headache and use a different transport company. read more

I was very happy with the service. They called at the airport to let us know they were there. They met us with a sign exactly where they said they would be, and they took us to out rental apartment in a larger vehicle, that made for a more comfortable ride. I would, and am, using them again. read more

I found them on google and have used them a number of times.decent prices, very easy to book and pay online and have always found them to be reliable read more

this was my worst ever cab experience in london. i booked and paid for my journey upfront. i was clear i needed a car seat for a toddler, and that i had 5 suitcases. as soon as we landed the driver called me incessantly asking how long we would be (had literally just hit the tarmac) and that we should meet him in the drop offs area - he clearly did not want to pay for parking. i said we had 5 suitcases and needed some help. after so many calls back and forth and him giving me so much hassle, we got to the arrivals hall. he had us wait there for 20 mins and asked again to come to the drop offs so he didn't have to get out. when he finally shows up and reluctantly pushes a trolley with suitcases, we get to the car and he has a baby car seat and booster seat. not the car seat we needed. he also had no idea how to install. as my son is 2.5 years there is no way he could fit into the baby car seat, and was too small for the booster seat. then the driver tells me we don't need a seat. if i chose to travel without the car seat then fine, but i booked a cab with a car seat bc that was what i needed! exclusive airports offered me a partial refund for the car seat (lol) and 10% off my next journey. never ever again and just the worst most unnecessary stressful experience. terrible. read more