What a phenomenally terrible agency. The direct contact folks (nurse, aides) were exceptional in…read morespite of having to work for dangerously incompetent superiors. Patient was erroneously discharged from nursing and home health aide services due to an error in paperwork. Patient is physically limited and asa a result isolated from community. Apart from medical care, patient was also provided with supportive kindness from staff, patient came to see these people as friends. However, the office child felt the punitive approach was best, and rather than admit they had made a mistake, the screwed over patient instead. This is how their priorities work. If you love your family, you should not trust their care to this agency.

Shamrock Homecare should be shut down. They hire incompetent, lying staff, don't follow client…read moreinstructions and do not take phone calls if they note that you are unhappy with their service. I have had to file a formal complaint with the BBB and I learned about further lies after filing the complaint. If you were asked by a patient with recent back surgery to call first before coming over so the dogs could be closed in a room, would you expect a call? Or would you expect someone banging on the door getting dogs worked up while patient can barely move to put them away? If you were told then that a dog friendly nurse would come, would you expect to hear from the company to make arrangements? Shamrock did none of these things nor did they notify the surgeon that they weren't caring for his patient as arranged. It was after the surgeon called them that he was told the lie that the dogs tried to attack the nurse. Neither dog has ever bitten anyone but if the nurse is scared of dogs, she could have followed instructions to call first. Shut down this company.

While the office staff is very helpful, the 2 aides sent to help my mother were not. The first one…read morewas obsessed with food, woke up at 4:30 am, sat next to me in the living room, where I was sleeping, turned on the TV, looked at me and said "This is MY time!" She also kept asking permission to go home and get some things. She was fired within a week. The second aide did not take my mother for her weekly beauty parlor appts., dressed her in dirty clothing, fed her unhealthy food, and ran up her phone bill with international phone calls. The brochure claims that they have aides with valid drivers' licenses. They have very few. I would not recommend this company.