For the record, the physical therapy office in Stratford is BOSS!!! But....caveat emptor (buyer beware) for the most part this organization is the PITS! OSG is they are a mid sized company that functions like the New York City Department of Motor vehicles...everyone is pretty much herded through the process without regard for the individual. I have no doubt that they actually care, but their execution is piss poor in my opinion. If you call, prepare to press about 1000 options before you are transferred to someone who transfers you to someone else who then transfers you to someone's voice mail. FUGGEDABOUT speaking to an actual doctor (HAHAHAHAHAAAA!). They are too busy. The only person who you can leave a message for is the doctor's assistant who probably WON'T call you back. I have had three experiences with this office. The first time after I broke my ankle. It was a pretty decent experience....they tried to "upsell" me all kinds of crap after diagnosing my break, which I did not need. It left me feeling pretty uncomfortable, kind of like the icky feeling you get after dealing with a used car salesman? The second time was after severe pains in my back after an exercise injury. I was unable to move and they prescribed a ton of medication and physical therapy. After repeated calls back and forth to schedule the physical therapy, I just gave up and tried to mend on my own. Why you ask? I left so many voice mails and called to schedule appointments so many times I figured the stress was aggravating the injury even more because I was so tense. I took my meds and sat my tush down. The 3rd time I went back after the back injury flared up again. I was actually able to see a doctor this time and he was great....too bad I've been trying to speak with him again (2.5 weeks and counting), about some problems with my medication, to no avail. The defenders of his phone line keep telling me I don't need to speak to him I need to speak with his assistant. HUH? The assistant I've never met, who does not return phone calls and who does not have a medical degree? I guess that person is more qualified to tell me nothing than the doctor is. In any event, it has been two weeks and every call I make is to bitch some more. Hopefully when I go back next week for my follow up, and pony up my copay I can remind the doctor that his liable for the wonderful treatment I've received thus far as my condition is further exacerbated. Rant over....find a smaller, less "busy" office, that actually cares about you and your well being. I know I am looking. They seriously need to determine if they want to be a fancy office that caters to athletes and the like or if they want to be doctors and GASP help someone....perhaps do no harm? read more

I had foot surgery in October. After surgery my Dr said I could not drive. My insurance neede paperwork filed out by the office. Office rep Stacy asked me to "drop off the paperwork" after 1 week from the surgery. My insurance faxed them the paperwork needed 4 times, but Stacy insisted that I go in. I called multiple people to see if they could do an exception since I could not drive and they all refused to help. I was in tears at this point. I went in a week later for the following appointment and I got verbally attacked by the staf. I found that very unprofessional. I was in pain, depressed because I can't move freely, concerned that my insurance was not going to get the paperwork in time, but i was never rude or unprofessional with them. I can not understand how they are allowed to treat their sick patients like that. read more

My physical therapist body-shamed me from minute one for not "being built like a runner" and then proceeded to passively aggressively question me about my lifestyle habits, body type and job. For the record, I am a thick legged pear shaped woman but I am a good runner and very physically active and have been my entire life. I would not consider myself obese or even above average. She also tried to attribute my pulled hamstring to some sort of "major weight gain" which besides being patently judgmental, was an incorrect diagnosis (guess even!) based on everything I had already told her regarding my injury and my running habits/ running style. I have been a swimmer, ball player and color guard member in my life and I have been around the same size since I was 22. Never has such insinuation as to why I got injured been so insulting. And I have seen many PTs for various injuries in my life. She then proceeded to pour out her unresolved body insecurities; about her yo-yo weight gains and losses, her diets through her life and other body image anecdotes I did not need or want, I surmise insomuch, as a way to get me to chime in and eventually say "you know what, I'm going to drink only skim milk too" in some sort of misguided attempt to get me to admit a body hatred I don't have. Needless to say I will be switching therapists for the sake of my health and what is left of my self esteem. Update on this: Once I made the switch from Marilyn to Dave (she was the concern-trolley therapist) I was MUCH more comfortable. He was kind, professional, courteous and healed my injury expertly. I recommend him if you will be going there despite my previous experience. read more

This rating applies only to the Physical Therapy group at this office. I would rate the Doctor's offices four stars. Was coming here for PT pretty regularly. Had to miss two appointments because of one time being ill and another time having to suddenly go out of town on business. Both times my wife called them to notify them that I would not be there. Suddenly, I get a phone call telling me that since I missed two appointments, they are assuming that I no longer need PT and therefore have discharged me from PT. What? I never said that. They never did an evaluation to see if I was improved. Totally unprofessional. My doctor at this group wants me to continue PT, but I have decided not to continue at this location and have found a better place where I am treated with a heck of a lot more respect. read more

We recently sent an employee for a Workers Compensation related injury and I have never dealt with a more incompetent group of office workers in my life. After several messages, and several phone calls including being hung up on twice, I finally spoke to someone that was hesitant to help me obtain records for our employee but she at least took my phone call and information. I am not sure if the Doctors at this facility fully understand the ineptness of their staff. I would never recommend this group to anyone seeking an orthopedic doctor. Horrible experience. read more

They are too busy and don't seem to care. LONG time waiting in the waiting room. . . even when first thing in the morning. . . why? uncomfortable sitting with injured knee. . . 1/2 hr, then doc comes in, didn't even look at knee, stared at computer and did not seem to care much. I was given very little info regarding what I should do, could do, time frames for getting back to work, etc. . . all probably trivial to them but very important to me! Then PT was ages being scheduled, a full 17 days after injury. . should have been sooner, I believe. read more

About 3 years ago I had both hips replaces by Dr. Bindelglass. It was supposed to be an easy thing. Well, he hit the nerve in my leg during the first replacement and lied and said I would have feeling in it in 4 months,. So fool that I was, I believed him and had him replace the second hip, because he claimed he knew my body now. Guess what!! He hit the nerve in the second leg also. I am in pain daily, have pins and needles in my legs from my drop foot up to my thigh and walk with a cane and Hugh limp. The reason for the replacement was to not have pain any longer, but I have more pain now than before the operations. The reason for his screw up is because he is in a rush to get on to the next patient. Especially when he is running late. (six surgeries a day). Two operating rooms at the same time. Imagine my surprise when I found out the paperwork I signed before the operation, says he cannot be held responsible!! read more

Never ever going again to this place in this life time. I would not recommend this place even for a chimp or a dog. Like the previous comment, patients are herded like animals. This place is run like a money printing machine. Probably, the veterinarians spends more time with their animal patients. I went to this place because it was the closest from my house. Next time I will drive 50 miles if there is a better recommended place. P.S. : I very rarely provide a negative (or positive) review, but the experience at this place compelled me to write a review for others to make their decision and expectation from this place. read more

Horrible place. Dr's come in and out in matter or minuets. I had also had my insurence changed due to my company. The dr would not take it and wouldnt even do a courtesy check up as many other carring Drs would. They do not care about you. They are money hungry and will sell try to sell you things that you do not need. I already had a boot and they tried to sell me it again. This place will never be recommended by me and I will also speak to my Dr never to use them as well. DO NOT waist your time here!!! They DO NOT care about you! read more

This office/practice doesn't seem interested in the patients at all. I feel like just an account. I tried many times to talk with a Dr on the phone only to be transferred around. When I do go in for appointments the assistants and Drs come in and go out like they want to be somewhere else. read more

While my doctor (Brittis) seemed be good, the practice wastes immense amounts of your time. They schedule you before they intend to take you and then take you in later than your appointed time. Then you wait some more. They had me in for what turned out to be a meaningless appointment and took 2.5 hours of my time doing it. I never heard from the doctor after the operation although someone told me that he'd talked with me -- before I'd come out of anesthesia! They are useless in helping you figure out what a procedure will cost and whether or not it will be covered by insurance. Everything seems designed for you to fund their efficiency with your time. They did try to get me to pay for the procedure in advance, before it was even clear that insurance would cover me. Infuriating arrogance was about all I experienced there. read more

Stay far away! Absolutely horrendous phone tree and office personnel. I called the main number and after being bounced around by recordings and waiting online I finally go the "Scheduling Department." (In the old days, you would call a doctor's office and a real person would answer the phone and be able to make an appointment.) Once I explained my symptoms, the "scheduler" said "Let me transfer you to the Spine Center," and with no chance for me to reply, she was gone. After many rings and waiting, someone answered and said it was not the Spine Center. It was a walk-in clinic and I have to call the Orthopaedic Specialty Group, she said--putting me back where I started. I asked if she could transfer me to the Spine Center at the Orthopaedic Specialty Group and she said she would. But when she did, it rang and rang, and then I got routed right back to the walk-in clinic--to an answering machine, of course! Then I tried one more time to call the main number and ended up in a dead end with some guy giving me the choice of directions to two different offices over and over, with no option to get out of that loop. I called my primary physician back and got a different referral. Stay far away from these jokers who can't even manage their own telephones, appointments and triage. Their doctors are no doubt sitting fat in the back rooms raking in the cash while they waste patients' time like this. read more

This place is way too large for what the staff can handle. I'm currently being treated here and it's been a nightmare since day 1. When placing a call to this office just to have a simple question answered I was transferred to the incorrect lines over 3 times. It dawned on me that 3 live humans in that office cannot handle my issue or question rather than keep transferring me. Eventually I was transferred to a MACHINE. Which upset me after speaking to 3 different staff members. I will say that the actual treating doctor or PA I'm seeing is lovely "Sherri" but the staff sucks. She may want to practice at an office that is competent. I do think this place may need to downsize to really better treat their patients. It's very non compassionate for the type of injured people that are coming in and out. I've been seen in both Fairfield and shelton and my review is on both places. I would not,return here nor recommend this place. read more