Okay, my first review of Sterling has GOT to be a glowing one. I'll get into that in a minute…read more What's uncertain, though, is whether my first update months down the line will be as praise-filled. That's because I've only had their alarm system for two days. However, based on my initial experiences, and the interaction with the salesman and installer, I have to seriously tip my hat to Sterling. A few points first off: Sterling is locally owned and operated. It's a Central Ohio company. Unlike so many other security companies, Sterling uses only in-house installers. They do not sub-contract. Furthermore, they own and operate their OWN monitoring service. That means when your alarm goes off, the signal is getting sent right across town to Hilliard, not to New Jersey. And now, the real kicker. Unlike nearly every other monitoring service out there, Sterling STILL calls the cops when your alarm goes off. It's become an industry standard to call the owner first in the event of an alarm, and then ask whether you want the cops called or not. It's an effort to reduce false alarms, or rather, to waive responsibility from the company during false alarms. However, what it serves to do is cause for the crook to get away when you have an actual crime. Not so with Sterling. They don't call to confirm if you want the cops sent, they call to confirm if you shut the alarm off, to confirm a CANCEL! Now for the personal stuff. Sterling, and a particular agent to boot, were recommended to me by my realtor. I did not realize Sterling still called the cops for alarms, so I assumed they operated like the rest of them. As a result, I shopped around for months trying to find a reliable subscription-free alarm system. I couldn't. Fast forward a few months and my house got broken into twice. I called up the salesman and explained the situation. I wanted an alarm, and quick. I was scheduled for a sales consult the following morning, and pushed to the front of the install line because of the nature of the situation (an actual, active problem with crooks), and my install scheduled for Wednesday, just three days after making my initial call. The salesman goes even further and refers me to some contacts of his for things I needed at the house. What amazing service!! It's the same story for the installer. He was very punctual, very friendly, and very helpful. He told me ins and outs of the system, helped me understand things about the install that aren't pertinent to operating the system, but that I wanted to know, and advised on the best possible location for my control panel. Again, he also gave me contact info for an electrician he knows and swears by, and a handyman of whom he spoke very highly. If the alarm performs as well as the employees do, then when I update down the line, it'll be another five-star rating.

These guys did good on our new built condo install, but as time went on, we felt more and more…read moreinsecure with their service. All other companies ask for a password to verify who they are talking to, but when we accidently set off the alarm, they would call and we would say all is OK -- never ask for a password or anything. Guess they felt if we reset the alarm, all must be OK. We had them for five years before switching to Time Warner. When we called to cancel they reminded us that we signed a contract that renews every year (not convert to monthly after initial contract term, as other services do), and that we had to pay out our contract to expiration -- AFTER FIVE YEARS! BEWARE -- if you use them, your contract will renew every year, will require a 30 day notice, and you will have only one time during the year to switch if you ever want to.

I recently decided to add Roku to my not-smart television set-up and, after many attempts to find…read moreout how it should be done, I hit a wall. The idea came to me that a specialist in home entertainment systems may be able to help me, This was last Saturday so I called Custom Automation Technologies, Inc. in New Albany who were open until 6 pm. The owner, Dan Hoehnen, answered my call, talked with me about my system, and said he would come out that same afternoon and take care of it. Which he did, for about 1.5 hours he skillfully integrated a Roku stick into my mini-network which consists of an 11 year old plasma TV, a DVR, Spectrum cable box, a 11 year old DVD player all controlled by an 11 year old Bose Life Style sound system. Others had failed at this integration task, but Dan knew exactly what had to be done. He explained every step as he worked so that when he was finished I had full Roku capability on my system. He also explained how I should access and use the new feature, even helping me to document every step in the process. To top it off, he invited me to call him anytime I have a problem or a question. In summary, I could not be happier with the service provided by Mr. Hoehnen and CATI. The service was fast, expert, courteous and totally effective. Thank you, Dan and CATI! A very happy, happy customer

From the owner: Custom Automation Technologies (CAT) provides all the technology your home or small business needs…read more From pre-wiring a new construction home, to a fully automated home, CAT does it all. Our specialties include: home automation, home theaters and media rooms, whole-house music, awesome Wi-Fi, security systems and cameras, video doorbells, voice control, lighting control, motorized shades, universal remote controls, assistive technology and more!

Alex met me at my storage unit because I had lost my lock key. Alex gave me all the information…read moreabout what to expect from the visit beforehand. Great communication. Easy process. I hope that I do not need a locksmith often, but when I do, this number is saved in my phone.

Excellent repair of a previous "job" by another person. He went above and beyond to help me out and…read moredid a great job. Now my lock works right and the door is secure. Thank you so much. Price was reasonable, too.

We received Cyber Security training for our office. The instructor was well informed and a good…read moreteacher. He spent over an hour with us and answered many questions and gave us handouts for future reference. All that at no cost!! Can't say enough good things about this organization.

From the owner: 3C Technology Solutions is a managed technology service provider, specializing in dental offices…read moreand commercial environments. Our multifaceted management team has designed and supported technologies since 2008. As a company, we share one common theme - Technology Simplified. This doesn't mean the technology itself is simple. Rather, we listen to your needs and provide professional guidance in a clear and concise manner.

I needed to get the locks changed on my historic home after moving in. Isaac called me to set the…read moretime later that day, and actually arrived a few minutes early which was great. He changed all the lock cylinders, including the ones on my original 120 year old doors. He also had the vintage Baldwin keys that a lot of locksmiths don't have. He was very professional and thorough. I'm very pleased and would do business with them again. Highly recommend.

Brian came out to rekey my front door. He saw that I purchased new hardware for the garage door and…read moresuggested to rekey those which saved me money. The service was prompt and effective. I'd highly recommend them!

Had vivent for 4 years, half the time the products didn't work. Horrible customer service. When…read moretrying to cancel the product, I spent 40 minutes on the phone being told of new promotions, and options available to me. I got transferred four times and was told that the next person would be able to cancel my account. Just to find out they wanted to give me other options. This was so bad i had to record the call. After 40 minutes the manager got on the phone and proceeded to do the same thing. Tried to give me options to keep the service. It wasn't until i threatened them that I am also recording the call and that I will be writing a review that she had to give one more option before finally getting to the cancellation. I would never buy this product again. Not even because it wasn't a good product. The customer service is total shit! Do not waist your time with a company that doesn't value loyal customers!

My husband and I have been having issues with seeing the live feeds from all 3 cameras on our app…read more This issue has been going on a month or so. The first time I called, the techs did a trouble shoot. They rebooted the panel and all three cameras 3 times and we were still having the same issue. They had a tech come out to check the cameras. The tech stated that 2 of the cameras were fine but 1 of them (doorbell camera) needed to be replaced. So we received an doorbell camera at no cost. My app worked for a little while and then stopped working again but my husband was never able to see his live feed on his app. I called back again and the tech performed a trouble shoot again by rebooting the cameras and having me go outside to trigger the apps to see if it work. It did work for me for a short time but my husband still was not able to see his live feed. The biggest issue is that when the camera's are triggered, we cannot see the live feed when we tap on the notification that pops up on our phones. We call again yesterday, 2/25/2026. The tech performed another trouble shoot by rebooting the cameras and having me go outside and trigger the cameras to see if my husband and I can see the live feed from the notification on our phones. It would work once and then when triggering it again it doesn't work. They had us uninstall and install the app on our phone a couple of times, which helped but only after a couple of times the camera's were triggered. I had to call them back a few times yesterday because they instructed to give them a call back if it happens again. After doing this repeatedly and still not getting any results, I request to speak to a manager. Previously, on a call, I was informed that there was an upgrade to our cameras that would perform better. They asked what type of cell phones we had. When I told them that they were Androids, they informed that they have been getting the same calls from Android users and they were aware of a software issue they were having. They could not give me any ETA of when the issue would be fixed. After all of this, I wanted to speak to an manager to request a free upgrade because we have been having this issue for over a month, calling multiple times and we are still having this issue. The manager told my husband and I that they would give us a $75 discount on our bill but could not give us the free upgrade. They could give us a 25% discount on the cameras. This has been a headache. I explained to them that this could possibly be a bad situation. What if someone was trying to break into our home or garage while we are at home and we try to look at out live feed and can't do it risking our lives to look out an window? What if we are away from home and cannot see the feed to see what is going on? We still were told that this is the only thing they can do. We pay our monitoring service every month on time and we are valued customers due to my husband being a military vet. We feel that they have not taken care of us. We are still having this issue.