Walked in to their office since I was in the area. Said I was looking for a house to rent. The lady…read morewas nice, took my contact. Then they emailed me with the form to sign, I did. I saw the house for rent on their website and asked to see the house. Never got the answer from them. Texted again - no answer. Just out of curiosity I looked now and that house is still available for rent. Don't understand why they called me, emailed me with the form to sign and then disappeared. We moved on, found another agent, and now we decided to actually buy a house instead of renting it. But not with this agency.

We came to Melissa early on in our search. She not only helped us articulate what we were looking…read morefor within the confines of a house, but Melissa also gave us a detailed breakdown of the spectrum of neighborhoods that suited our specific wants and needs. Along the way, Melissa was positive, proactive, and knowledgeable. Throughout the process, she communicated with us very clearly and regularly to keep us updated on the market. Having a realtor who is as plugged in as you are for a search is not something that should be overlooked. She was always easy to contact and available to answer all of our questions (we had a lot). To put it as simply as possible, we appreciated all of her hard work and effort every step of the way. Melissa was truly there from a-z for us.

EXCEPTIONAL If you are looking to buy or rent a home, look…read moreto no other person than Soraya. She is the best person to assist in this process! Soraya is professional, accessible, thorough, compassionate, knowledgeable, and competent. She definitely has her clients best interest at heart. I would definitely work with her again!! I have no reservations in giving Soraya 10 stars!

Hands down the best realtor in New York City! It was a pleasure working with Soraya! Not only did…read moreshe make the process of finding an apartment easy and effortless, she did it with a generous heart and a positive attitude! I'm forever grateful for her services and highly recommend her as a realtor if you're looking for a fast and effective way of finding your dream apartment/home!

highly recommended for all your real estate needs super knowledgeable and honest. if you're looking…read morefor a expert in the Real Estate field, Jodi is the one you need.

Jodi provided wonderful service to my wife and I as we went through the process of buying our first…read morehome. She was attentive to our needs, and worked to send us listings that met the parameters we gave her. She was always flexible and available for scheduling showings in person, even on short notice. She gave us plenty of space to make our own decisions but was also there to answer all of our questions and offer her expertise when we needed it. Since this was our first home, we didn't know what to expect throughout the process, but from beginning to end, Jodi guided us through every step and was able to make great recommendations for lawyers, loan officers, inspectors etc. She was always well-prepared, returned all our calls and emails promptly and got whatever information we needed in a timely manner. I would highly recommend working with Jodi. She's clearly well-respected in the field and it's easy to see why.

Becoming a first time home owner is already nerve-wracking; being from out of town doubly so. JR…read morewas a very reassuring force as we made our way through all the requirements gathering and paperwork in the Manhattan market. Every time I had a question or concern, he was always quick to respond with a thoughtful explanation and/or a solid recommendation. I really felt that he was looking out for me. I love my place, and am so appreciative of the efforts of JR and everyone on the Bona Tierra team to get me here. They get my highest recommendation, I really can't thank them enough!

JR and the entire Bona Tierra team are first class! They helped me find a place in Manhattan in a…read moreweek and provided me with a diverse set of choices and expertly guided me through the process of NYC apartment-hunting - which is very different and more competitive than what I am used to in California! I ended up with a pretty good deal. One thing to highlight is that JR even recommended that I take a rental instead of a condo which I was considering and where he'd make a larger broker's fee. That really speaks to the long-term relationship JR and Bona Tierra try to foster with their clients. I highly recommend anyone moving to Manhattan to reach out and work with JR! I had a wonderful experience!

I agreed to leave a positive review after successfully negotiating a reduced fee due to…read moremisinformation provided at the time of showing. Four years later updating as my neighbor and I have been forced out of our apartments by the DOB due to a slew of violations on the property- the most important ones being the illegal construction of backyard doors and conversion of a storage cellar into dwelling spaces- our bedrooms. Nice clause on the bottom of the broker agreement releasing these folks of any liability after happily telling me I could easily fit a queen sized bed in a death trap. These "expert advisors" are in cahoots with some of the filthiest slumlords in BK. Always check the DOB website for violations certificates of occupancy and landlord watchlists before proceeding.

Note: Today, 4/08/14, I received three voice messages from Melissa with management's contact…read morenumber. Thank you, Mr. Hill for following up. -------------------------------------------------------------------------------------------------------------- At first BAB seemed like a professional, prompt establishment. However, the agent I worked with, Melissa, basically lied about many details of the apartment I ended up renting and was only out to make her part of the commission. The apartment was being "renovated" when I saw it. Melissa said the landlord would replace everything, put screens in the window and that the apartment came with a ceiling fan in the kitchen. Melissa stated that the landlord is great and the "super" does excellent work. She was very persistent when it came to collecting the deposits and fees, but her dedication fell off shortly afterwards. I requested to see the apartment again before the move in date to ensure all repairs had been made. BAB was unable to make that happen and began diverting my questions to the agent representing the landlord. On my move-in date, the "super" was still repairing the bathroom, there were no refrigerator or stove, the ceiling fan had been replaced with a used light fixture, the windows did not have any screens, and a filthy stove hood was in the kitchen. (The appliances were delivered after 6 PM that evening. Therefore, I didn't have any heat because National Grid could not turn on the gas without a stove.) Over the last month, I have made several requests to have BAB do something about all these issues, but nothing has been done. When I began my complaint to Melissa, she tried to say that she didn't say everything would be "new" or "replaced". She basically just stopped responding to me. At that time, Ernest became the contact person, and he assured that everything would be taken care of. He claimed to have contacted the landlord's agent and more useless promises were made. I was told that the super would replace the hood and install the screens "when the weather got warmer". I recently followed up with the super and he told me that he doesn't install screens. Communication has been horrible. They haven't even been able to supply a contact number for management...just the address to mail monthly rent checks. This has been a disappointing experience. My next step will be contacting a lawyer to see what my rights are concerning this mishap. I have a huge paper trail to document everything. It's great to see how wonderful BAB has been for everyone else...wish it could have been for me as well.

Hudson team worked very hard to provide a detailed report for me in less than a day!!! Very…read moreprofessional and responsive. I would highly recommend them for any of your real estate needs!!!

Realtor Anjeta Osmanaj has a real attitude for someone trying to rent something for $2500. Didn't…read moreeven want to finish the conversation, hung up on her. No wonder everything is renting quick but her listing stays stuck.

Had the pleasure of going through the house buying process with Deborah last year with her as the…read moreseller's agent. She was very communicative with my agent, did everything in her power to make sure the process was smooth, and even went above and beyond and checked up on me after the sale and helped me with village/state forms. If I'm selling my house in the future, I will definitely call up Deborah.

I just purchased an apartment in the Fountains. Jennifer Maroni is the agent I worked with. Her…read moreknowledge of Staten Island neighborhoods is extensive. She is professional and helpful and quick to respond to requests for showings. I can't say enough about how seamless everything was. Jennifer is a terrific realtor. Jennifer always showed up for whatever was needed. I highly recommend working with Jennifer if you're looking for property on Staten Island. Thank you Jennifer for all of your help!!!! It was pleasure working with you.

Jennifer was a God send. She listened to us and made the experience as pain free as possible…read more Jennifer doesn't have problems, she has solutions! She understands that life happens and she does everything in her power to help you. You can't go wrong with her!! She will be our choice for a realtor for years to come!! Now we are just renting but she will be our go to when we are ready to settle down in a forever home. Thank you Jennifer!!!