Matt is an amazing real estate agent. My husband and I are first time home buyers and Matt made…read morethings easy. He was patient, helped us look for places in our price range, and was available to talk through things or bounce ideas off of. Best experience having Matt help us find our forever home.

The absolute BEST realty company in the county! Highly recommend Lester Realty when it comes to…read morebuying or selling a house! Extremely professional and knowledgeable.

No response to repair requests: leaky roof, dishwasher broken, windows and paint in poor repair…read more House was not clean before we moved in, took 2 additional days for us to clean the building just to move our possessions in. They will increase your rent as much as legally allowable every year. They auto bill pay charged me 3 times the rent amount causing significant financial hardship. With the billing error the book keeper told me I needed to be "careful" when making payments. no apology given, just placed the blame on me. How does a tenant practice care making an auto-bill-pay payment? Timeline is estimated 2-3 weeks to correct. I was told to take them to small claims court before she hung up on me. Don't rent if you can rent from literally anyone else in town. Slum lord property management.

Tony Nunes helped us purchase our home this past year and can't say enough about how wonderful he…read moremade the experience. Tony is kind, no pressure, explained all the details clearly without hesitation. Helped with all aspects of the process, we felt totally confident that he was looking out for our best interest from start to finish. Anyone considering selling or purchasing we'd certainly would refer Tony, why? Honesty, Informative and most of all, Trustworthy. We were blessed , Thank You Tony! Dave & Wendy

I had considered writing a review on the agent who showed us around but decided it was the agency…read morewho didn't match our requirements to an appropriate agent. We made our decision to leave CA and took a road trip to Klamath Falls Oregon and then to Grant's Pass Oregon to find our dream retirement home. We Googled Coldwell Banker as they are a reputable real estate company, and found Homan Premier Realty in Klamath Falls. We called the main number and told the receptionist that we were looking in the $500,000 range and gave them our criteria such as bedrooms, baths, acreage, etc. We arrived for our mid-August, mid-week appointment and was greeted by a very unprofessionally attired agent - jeans and a t-shirt type top and sandals. Her hair was wet as if she had just showered but we both thought oh well... don't judge a book by it's cover. We all decided one car would be the way to go and her car was offered as the ride. Her car was an older model vehicle and as we approached noticed the windows were open... open because we were soon to find out that her air conditioner was broken and the heat was permanently on. I started to get in the back seat and she redirected me to the seat behind her since one seat belt in the back was broken. As I stepped in the car I stepped on two empty cans of soda and spilled peanuts on the floor. I jokingly said "Ahh a "kids car" to which she replied "no.. just me". Enough about aesthetics. We gave them a list of six houses we wanted to view. We did drive to six homes but only made it in to see the interior of two of them. She had no planned route and so we drove from one end of the county to the other... at LEAST three times. Several times during the ride she would point out the negatives of living in Klamath Falls, i.e. lack of shopping and almost no cultural events. When we entered the first home our agent expressed considerable awe at the furnishings and proceeded to tour the house as if SHE were the client, taking pictures with her phone and commenting on the up-scale quality of the house. She knew nothing about any of the homes she was showing except what was in the listing. As we arrived at one house a vehicle in front of us literally blocked the driveway so we could not get to the house. The agent rambled on that she new the agent in the other car and we had better leave before she (our agent) got in trouble. Rather than approach the other agent and straighten out a mix-up our agent turned around and rather swiftly retreated. When we got back to the agency, she dropped us off at the back of the building and asked us if we needed to go into the building for anything. When we replied "no" she said "good because I don't want to go in and have them see me because I would have to do so something and I'm going to leave for the day." We were disappointed with our visit to Klamath Falls having expected much much more. We went on to Grant's Pass the next day where we toured with a professional and knowledgeable agent. We had a wonderful and successful experience with a competitor of Coldwell.

I had a good experience with this agency who sold my home in less than 60 days! Lu was on top of…read morenecessary paperwork, and serving as a liaison with the buyer's agent to make sure the transaction went smoothly.

I contacted another glass company in town to cut a large 28-76 mirror. Their cost was $175 and they…read moresaid it would take two weeks. After a month, the mirror still hadn't been cut so I contacted Basin Glass. Their cost was $127 and they said they could get it done within the week. Much to my surprise, they called the very next day to tell me it was ready! Excellent customer service, price, and quality.

My experience wasn't good. I called basin glass on November 5th, 2025 to re-screen my screen door…read more On January 14th a woman called me and asked if I still needed their services. She said my paperwork wasn't in the place where orders/request are normally placed. Someone came to get the door a couple days later. I called on March 6th to find out when someone was coming with my screen door to install it. This was a Friday. She said someone would come out the following work week. They came out and finished the job March 9, 2026. Now I have a bill stating I am to pay $185 for the service. This is poor service compared to what the pile of reviews state. I am a black American. Should I consult a lawyer for this horrible service? I will not be using these guys ever again.

Huge thanks to Susie Spratt for helping us purchase our first income property!…read more Susie is a wonderful human being, she took us under her wing as first time home buyers and made the process rather painless. She explained things so we could understand all the industry lingo and gave us good advice about how to structure our deal. She gave us a great outline of what the process would look like, and her estimation of our closing date was spot on - no muss, no fuss - even with repairs required to the property before closing. And when we objected to the mortgage paperwork that showed a charge for the appraiser to return to inspect things the seller hadn't finished on time, Susie took care of the unfair charge personally. After closing we had a hiccup with the insurance coverage (note: you might consider avoiding GEICO for homeowner's insurance), but Susie was on it! She contacted GEICO, and even though they wouldn't budge, she had a back up plan. Susie connected us with a local insurance agency that was happy to take our policy. From browsing neighborhoods to making an offer to closing, our transaction lasted a mere 56 days. Thank you, Susie, for helping us find the property we were looking for, and for making the process such a breeze!

I called and needed help on something and Kelly was very nice, professional and took time out of…read moreher day for me