The absolute BEST realty company in the county! Highly recommend Lester Realty when it comes to…read morebuying or selling a house! Extremely professional and knowledgeable.

No response to repair requests: leaky roof, dishwasher broken, windows and paint in poor repair…read more House was not clean before we moved in, took 2 additional days for us to clean the building just to move our possessions in. They will increase your rent as much as legally allowable every year. They auto bill pay charged me 3 times the rent amount causing significant financial hardship. With the billing error the book keeper told me I needed to be "careful" when making payments. no apology given, just placed the blame on me. How does a tenant practice care making an auto-bill-pay payment? Timeline is estimated 2-3 weeks to correct. I was told to take them to small claims court before she hung up on me. Don't rent if you can rent from literally anyone else in town. Slum lord property management.

Huge thanks to Susie Spratt for helping us purchase our first income property!…read more Susie is a wonderful human being, she took us under her wing as first time home buyers and made the process rather painless. She explained things so we could understand all the industry lingo and gave us good advice about how to structure our deal. She gave us a great outline of what the process would look like, and her estimation of our closing date was spot on - no muss, no fuss - even with repairs required to the property before closing. And when we objected to the mortgage paperwork that showed a charge for the appraiser to return to inspect things the seller hadn't finished on time, Susie took care of the unfair charge personally. After closing we had a hiccup with the insurance coverage (note: you might consider avoiding GEICO for homeowner's insurance), but Susie was on it! She contacted GEICO, and even though they wouldn't budge, she had a back up plan. Susie connected us with a local insurance agency that was happy to take our policy. From browsing neighborhoods to making an offer to closing, our transaction lasted a mere 56 days. Thank you, Susie, for helping us find the property we were looking for, and for making the process such a breeze!

I called and needed help on something and Kelly was very nice, professional and took time out of…read moreher day for me

It's tough when you need to rent and the property manager is the criminal Crookstool Modem Realty…read more They rip off their TENANTS AND PROPERTY OWNERS too. They will rip off anyone anyway they can. The Klamath Courts know this but look the other way. Watch out for how Crookstool weaponize's gaining added revenues. The inital set up with the portal for rent payment is used to kick out payments so they may charge a late fee. Then fees on top of the late fee. They like disguising their ownership of rentals so they don't have to do any property maintenance. If you ask for any maintenance then they will ignore your requests. Instead they will file a 30 day notice to move. f you value your sanity and don't like getting ripped off every month for late fees RENT FROM SOMEONE ELSE.

these people are slum lords and tried to give me every excuse to make me leave there apartments on…read moreriverside. they also charged me for the plumber to come fix the sink which should not be my problem. they are the worst company to rent from and I would recommend anyone to stay away. they may seem nice until you rent from them and then you have to walk on eggshells in fear of being thrown out to the streets. god forbid you have an infant child and can't take the baby with you downstairs to take out the one garbage bag sitting outside only for a few ours until your husband to come home to bring it to the dumpster. they are really rude people and will threaten you the whole time you live in the houses the manage. they need to get sued and shit down. they are bullies and they are mean people that everyone hates.

I found Stephanie very helpful. I own property in Klamath, so having a helpful, knowledgeable…read moreRealtor is very important. I highly recommend Stephanie whether you're buying or selling

If you are looking for a place in the Klamath Falls area, I would highly recommend Stephanie Shrum…read more I explained to Stephanie what I was looking for and she found me the perfect house. She's responsive and knows her stuff. I found her very trustworthy. If there were issues or possible problems with the properties, she did not hesitate to point them out to me. She's a 5 star agent in my book!

Extremely snarky attitude towards me for no reason. Any potential of using this company in the…read morefuture is now out the window. Made me jump through hoops only to not give me any information I needed for my records

Very slow process and Terri replies very inconsistently, either at 5:30pm and won't reply for…read moreanother week. She requests more information but doesn't view it/ignores it until way late. Find any other property management!!!! This one is a waste of time!!

Rented from them for 2 years never late. Did a move out walk through with one of them and they put…read moremore stuff on the breakdown of my deposit then what was there. Trying to say I still owe them money when I have pictures and proof of all blinds being replaced. They never fixed anything right. Beware

Century 21 Neil Co is a horrible (or sadly, typical) property management company. There's a reason…read moreonly 200-some people like this page in a community of 20,000+! We moved here from the Portland area this spring. My family and I rented a home in Green. From day one, I let every person I talked to there know that the carpets were in horrible condition and needed to be replaced. But I knew that they would try to say we did excess damage. Because that's how these guys make their money. Literally, if someone spilled water on the carpet, it turned orange. And, I was right. Neil Co charged me for cleaning the carpets, and added an additional charge for excess cleaning. We found cockroaches shortly after moving in. I called Neil Co, I was told someone would come spray. Nobody ever showed up to spray. Additionally, they charged me another fee for "flea treatment" for my pets. My pets do not have fleas, they did not have fleas when I lived there, they did not have fleas before I lived there, and they don't have fleas now. So I'm not sure why I'm getting charged for flea treatment that wasn't necessary when I had cockroaches in my home. They charged me approximately $300 for filling in holes and repainting. When they specifically ask that you don't fill in holes or touch up paint on the move out checklist. I knew we were only going to be in this home for a few months, I only hung up maybe 8 things with very small nails. How does it cost $300 to putty 8 small holes and dab some paint on it? The bottom line is, they are saying that my family did $1600 worth of damage to a home in a matter of 6 months. I got my entire deposit back at my last rental, and I got most of it back at my rental before that. I have receipts and rental agreements to prove it. I expect that they would take what was owed to them, but it's so obvious that they scraped up any and every charge they could think of in order to make the most money off of us. I know that this is pretty par for the course with property management companies. But it's sad for this area because they are the biggest property management company in town, so people have no choice. I'm lucky to not have to rent anymore, but I think everyone should enter into agreements with eyes wide open! Your deposit is a donation to NeilCo. Don't expect to get treated fairly by these jerk offs.

Unprofessional, Negligent, and Disrespectful - Avoid AAA Property Management…read more I am a traveling nurse who rented a furnished apartment managed by AAA property from April 27 to July 4, 2025. My experience with AAA Property Management (managed by Kali and Desi) was, without question, one of the worst rental experiences I've had in any state. When I moved in, the apartment was not in acceptable condition. There were broken air conditioners, damaged walls, holes in window screens, scuffed doors, dents, rodent feces under the sink, and even animal waste left in the yard from previous tenants. Within the first week, I had to report issues with no heat, no working mailbox, no access to storage, and evidence of rodents. The property's former maintenance man had recently passed away, leaving many repairs unfinished, and it was clear the management company had no intention of addressing them properly. After reporting everything immediately, I spent weeks chasing updates, leaving voicemails, sending multiple emails, and showing up in person -- only to be met with indifference and outright rudeness. It took nearly a month to get access to my mailbox after being handed multiple incorrect keys and being told by the office manager, Desi, to "go figure it out" with the Post Office myself. When I did, the Post Office confirmed the lock had to be changed -- something AAA Property should have handled in the first place. Basic repairs were delayed endlessly. I had to place buckets under a leaking kitchen sink for days while waiting for Apple Plumbing to be scheduled -- and even they couldn't get access to the unit because AAA Property "didn't have a key." I later found out the staff did have keys and were simply unwilling to assist. Throughout all of this, communication was nearly impossible. Calls went unanswered, emails were ignored, and when I did reach someone, I was met with excuses or hostility. Desi, in particular, was consistently unprofessional, dismissive, and disrespectful. At one point, she even told me to "get a lawyer" when I questioned why I was paying full rent for a property that was never properly maintained or repaired. Despite repeated promises to discuss a rent reduction due to the ongoing issues, no one followed up. I continued to live in substandard conditions with no working air conditioning, damaged fixtures, and unresolved maintenance until my lease ended. After moving out (the apartment left spotless and professionally cleaned by a contracted cleaning service), AAA Property took over six weeks to return my deposit. When they finally did, they deducted over $252 in arbitrary "cleaning fees" and "processing costs." The deductions were unjustified and clearly retaliatory given the number of times I had to escalate my concerns during my tenancy. In summary: Extremely poor communication -- calls, emails, and in-person requests ignored. Unsafe and unsanitary conditions on move-in that were never properly fixed. Disrespectful and unprofessional management staff (particularly Desi). Failure to honor repair timelines, rent adjustments, or timely communication. Improper and delayed handling of the security deposit. I have rented in several states as a healthcare professional and have never encountered a company as unprofessional, disorganized, and dismissive as AAA Property Management. Their behavior was negligent at best and exploitative at worst. I strongly urge anyone -- especially traveling nurses or other traveling professionals -- to avoid AAA Property Management and any property they oversee. You deserve better communication, transparency, and respect than what this company provides.

I would give this company 0 stars. They have no people skills, they talk down to their tenants…read more They sent their maintenance man to my house 2 month's ago he took my bathroom lights and I haven't seen him since! They said he's an outside contractor and not their guy well except they hired him. But for me to contact him myself and I said it's not my responsibility. So they hung up on me.

Zero stars if I could. Took $725 from my $2025 security deposit for nonsense things like accusing…read moreus of having a pet (we did not) when in fact it was blatantly obvious that a dog had previously lived there because my wife is allergic to dog fur. Other things they charged us for were cobwebs when the place is a LITERAL cabin-type house next to the lake. Of course there's going to be a million midges which will bring a hundred spiders. Horrible, horrible place. I rented starting in the winter and didn't know the absolute bug fest in the summer. I'm from out of town so I didn't know how horrid the Klamath midges are. They then charged us for wear-and-tear things like crappy vertical blinds, lightbulbs that WE HAD ALREADY REPLACED. This has never been an issue for me and my wife, as we've been renters since 2017 or so. This is the first place where we had to pay for things they would have done/fixed anyway to prep for the next tenants. Don't rent with Stewart, they will place you in a sh*thole and take away a lot out of your security deposit (out of spite, it seems - they even labeled the cleaning fee as "NO ATTEMPT TO CLEAN" when I fact I toiled over that crap place every night after work for 5 nights).

My wife called with inquiries about a property and after repeated attempts to get said information…read moreI called and spoke with Jack, who insisted he had returned all her calls and e mails. Almost immediately he knew who I was and actually asked me "whats my problem," to which I replied there was no problem, I was merely seeking information my wife was unable to get. I was of course shocked by his attitude and never did get anywhere on the property I was asking about because he "was unable to reach the tenant for their permission to enter the premises." I'm not sure what school of property management he is from, but as both a landlord on my owned property and a renter myself, 9 times out of 10 it is written into the lease that the landlord can enter anytime they want as long as there is 48 hours notice, whether acknowledged by the tenant or not... This guy was totally unprofessional and impolite, and certainly did not "make new tenants feel welcome" as his website states. I guess the housing market in Klamath Falls is so good he doesn't even need to worry about his properties renting! I certainly will not be using them as a housing resource now or in the future, and if you are a property owner considering their services to lease your property, I would definitely think twice.

Danger for renters of Goose Lake Property Management's "Lakeview branch." A friend and I rented a…read morehome on October 1996 at 604 North "F" Street, Lakeview, OR. Things went well for a while, but in May 1997, we began experiencing hot-water heater problems, thus forcing me to remove 20 dry-wall screws from the access door to the basement of this 4-unit property (back then). Upon doing so, we discovered that the landlord and house-owner had purposely sealed the basement which was full of household trash, ANIMAL PARTS, drug paraphanalia, etc. - a real sick-house syndrome! Upon loging a complaint with the back-then owner of Goose Lake Property Mgt., we promptly received a 30-day eviction-notice on 13 June 1997, thus we left that nasty town and relocated to far-better lives down in the Owens Valley of CA. We received only half-our rental deposit back! VERY CORRUPT organization!!! We learned later that the Goose Lake Property Mgt. owner (a woman from K-Falls) had an AWFUL reputation in Lakeview for the mal-treatment of their renters, and was evidently constantly in-litigation with many of their previous clients!!! I am NOT kidding! Renter/buyer beware. We'd hoped the totally corrupt and mean-spirited company GLPM would be closed-down by now (Aug. 2013) but, NOPE they they still exist! BUYER/RENTER BEWARE!!! SpM