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Exotic Sealife Intl

3.0 (2 reviews)

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15 years ago

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13 years ago

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Woof Gang Bakery & Grooming - Miami Lakes

Woof Gang Bakery & Grooming - Miami Lakes

2.6
(12 reviews)

Ah, this location! A tale of two visits. In December, I was…read moremet with delight: the products were perfect, the employee was helpful, and everything went smoothly. A true holiday miracle. Fast forward to January... and, well... things took a turn. The employee we encountered seemed deeply committed to her phone, demonstrating a masterclass in ignoring customers. No greeting, no "Can I help you?", no answers to our very polite (and clearly confused) questions. It was... an experience. The products remain excellent, and when the stars align, the employees are wonderful. But it seems my future visits will depend entirely on cosmic luck, planetary alignment, or perhaps the employee lottery. In short: products - five stars. Service - mood-dependent. Will I return? Possibly, if fortune favors me.

I came to the Woof Gang location in Miami Lakes because I had previously gone to the Plantation…read morelocation and recently moved, so this one is closer to me. As I walked in, the staff was very friendly but there seemed to be some confusion about the services I had booked. I scheduled the Luxury Bath, which includes nail trimming, ear cleaning, and the additional amenities, along with add-ons for deshedding and hypoallergenic shampoo. The receptionist repeatedly mentioned she would tell the groomer to remove the extras, and I had to clarify a couple of times that I did in fact want the full luxury bath with the add-ons before it was understood. The service took about an hour and a half. I'm unsure if they rotate staff on the dogs at this location, but at the Plantation location one groomer is assigned to the dog and it typically takes about an hour. My dog doesn't love nail trims, but I did notice his nails had several broken pieces afterward. I'm also not sure if he was properly deshedded. For the price I'm paying, I expected a different level of service and attention to detail. Based on my experience, I would recommend the Plantation location instead.

Exotic Sealife Intl - petstore - Updated June 2026

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