Wonderful experience!…read more They were super helpful over the phone when I was asking questions about the adoption process. When we came into the shop the employees were cleaning the beautiful glass-front enclosures. The puppies were very happy , I know they are well taken care of because the Beagle puppy that I came to see kept playfully running into the back area to play with the employees who were cleaning. My puppy is very friendly and happy. They provided everything I needed in a folder so I can keep records of her shots and her pedigree. So happy we found our fur baby here!

So we bought "TWO" "Dachshund" puppies on 2/14/26. Took them to their "recommended" vet within the…read moretwo days allowed per the agreement. Their "VET" advised they were in perfect health. Since then and imemdiately right after we took them to our vet, low and behold these two puppies still had worms and parasites. While the worms have been treated, unfortunately, after 3 months they STILL have PARASITES and have costed me hundreds of dollars to treat them. In addition, one of the puppies isnt even a dachshund and the paperwork we received is completely WRONG! Please expect demand letter from our attorney!

I absolutely love this pet store! The staff is always so knowledgeable, kind, and genuinely…read morehelpful. They even assist me with carrying items to my car every time. Jerry, the manager, is fantastic. He has a great sense of humor and truly goes above and beyond to help you find whatever you need. Lourdes is just as amazing! Super attentive and friendly! Always in a good mood. I always enjoy shopping here. It's honestly rare to find this level of customer service in Miami. If you know, you know!

First time at this location (I usually go to the one in the grove and I've NEVER had this happen)…read more I bought wellness wet cat food at this location yesterday. I opened up one of the packs today and there is black mold on it. Good thing I saw it before feeding it to my cats. Unacceptable.

They were closing and Diana kept helping me with so much patient kindness…read more Thanks so very much, love.

What a Terrible petsmart. The groomers wouldn't cut the nails or brush my service dog because she's…read morebig and black (cane corso). I've been to PetSmart many times and now the groomers all of a sudden don't know how to cut nails or brush teeth. Dei hires groomers. You shouldn't hire groomers who pick and choose who they want to work on. Super disrespectful

ALICIA nos atendio de maravilla, fue totalmente generosa y explicita en nuiestro caso. Su…read moreamabilidad con nosotras, que somos dos señoras de mas de 70 años fue excelente, dandonos las explicaciones que aplicaban a nuestro problema. Quedamos extremadamente satisfechas, conseguimos lo que buscabamos y seguiremos siendo clientes de esta misma tienda en la 68 Av y la 40 St del SW. Hacen falta muchas ALICIAS en las tiendas, para tumbar el monopolio de Amazon y Chewy. GRACIAS ALICIA !!! Y PETSUPERMARKET por pensar en los clientes !!!

Very well run store...Alicia the manager is very helpful to all her clients, gets to know our…read more"four-footed family members" and makes shopping pleasant. She understands dietary needs and knows her products. Inventory stocked and staff trained. Probably a model for other stores.

Personal. Knowledge about exotic avians is especially important and they are very knowledgeable…read morewith many years in the business. I board my birds with them at least 3-4 times a year. I trust them completely.

Tito assisted with trimming my parrot's beak. Very knowledge, courteous and affordable. Highly…read morerecommend for avian needs.

We got our fabulous dog from Puppies Direct and could not be happier. The staff was amazing, the…read moreplace is clean , and you are able to play with any of the dogs in a closed area as that is when we fell in love with our dog. She is amazing and now waiting for another Pomsky when they get one in

Finally found the puppy I have been dreaming of !! Amazing customer service. The pups are all very…read morehappy and very clean! I recommend this Puppies direct to anyone who wants a healthy dog along with great and easy way to purchase a pup.

If you look for their times in Apple Maps it shows that they are open everyday until 7pm. We went…read moreon Sunday and arrived there at 5:15 and when you get to the front they tell you that they'll close in 15 minutes which is crazy considering we came almost 2 hours before closing time. Later on I found out that they posted in their Instagram story at around 4:20 that they'll close at 5:30 earlier. This means that you have to be checking their stories to see if there will be any changes. Best thing to do is to call them or message them on Instagram to find out if they'll close early that day. Not good for business.

I brought my cousin here from Indy because she found the location while visiting and ended up…read moreenjoying Puppy City myself. The establishment is clean, the puppies are happy and well taken care of and the owner is an absolute kind young lady! Samantha thank you for taking the time to chit chat with me and may you continue to have a much successful in your business. It was a very tranquil and fun visit with you and your furry friends!

Amazing service and location. Super clean and the birds were kept in good conditions. The lady was…read morevery knowledgeable and friendly. She allowed us to interact with the birds and answered any questions we had. I bought two love birds three weeks ago and they've grown so fast and beautifully. Definitely recommend this store. I had a great experience. Good and fair prices.

Bought two cockatiels from here, they were sick. When I returned it back to the store two days…read morelater, the response was because we must have done something and no accountability that the bird was actually sick. The bird had bubbles in the eyes and was biting it's feet and kept sneezing. Clearly the bird needed more care and medicine and they just put it back into the cage with other birds spreading the disease even further instead of separating it and healing it. Instead they just gave us another bird to exchange it because they wouldn't refund the money (additionally, it's from the same cage they just put the other sick one I returned). 4 days later both birds were dead on the bottom of the cage. I think the store is under new owners. About 3 years ago they had really caring staff and birds were cared for and really knowledgeable. Now it very uncaring and clearly no regards to the birds health and those purchasing pets will be devastating and heart broken.

La botánica es simplemente espectacular. Desde que entras, se siente una energía hermosa y muy…read moreespecial. Tienen una variedad increíble de productos, todo bien organizado y de excelente calidad. El personal es súper amable, atento y siempre dispuesto a orientarte con respeto y conocimiento. Sin duda, un lugar al que siempre quiero regresar. ¡Totalmente recomendada!

Always have what you need and staff if always pleasant... but they have gotten pricey.. other than…read morethat, highly recommend..

this place and Billy have been a godsend to me. I've been dealing with a few of my furkids having…read morehealth issues plus being picky eaters. Billy's extensive knowledge on nutrition has been so helpful, as well as him being so sympathetic and understanding whenever they didnt like the food I bought. There's never an issue with me bringing it back and using it as credit for something else. His prices are also very reasonable.. lower than I can find online! I wish this store and Billy continued success!

Friendly staff and, surprisingly, a nice selection of pet items made in the USA! Will definitely…read morebecome a go-to.