Leigh Ann stepped in to help with our trip under less-than-ideal circumstances after the travel…read moreagent we had been working with backed out on planning. Rather than being deterred, Leigh Ann worked tirelessly to make sure every detail came together seamlessly. She listened carefully to what we wanted and transformed our ideas into a trip we will never forget. She created genuinely customized experiences that fit both our interests and our budget. Even while we were abroad, she remained incredibly responsive and consistently went above and beyond, helping us adjust reservations and navigate a foreign country with confidence from afar. We truly could not have asked for a better experience.

Leigh Ann was so lovely to work with! She is super friendly, laid back, and knowledgeable. She…read morespent time to make sure that we got the best deals possible for our room and tickets. Our trip went so smoothly and we were surprised to find a special gift that she sent for us at check-in! Leigh Ann checked in several times during our trip - on the way there, while we were there, and when we got home to make sure that everything went perfectly. I would 100% recommend Leigh Ann for all you travel needs!

Sherrie was awesome, can't wait to book next year…read more We scheduled our trip a year in advance, when we arrived at the resort some of our accommodations were not met but I was no fault to the travel agent. Customer service was great, our transfers were awesome. She was very knowledgeable about location and landmarks as well.

I knew they had been in Birmingham a long time. I went to their website by way of google. I found…read morean agent listed there with her bio. I sent her my information. Personalized service was what I had in mind. She never reached out to me despite getting my personal info. The company sent an email asking for yet more information. There was no personal contact/service to it. I would have expected an email from the agent specifically or a more individualized response from the company; not just a computerized email asking for more information which I assume they will sell. I no longer wish to be involved with this business.

Ann Jay takes care of her clients with attention to detail and real care about the whole travel…read moreexperience. I HIGHLY recommend this travel agent for all of your travel needs!! 5 !!!

If you're thinking about booking a cruise or any getaway, I can't recommend Travel Escapes by Ann…read moreJay enough! Ann Jay made our entire Carnival 5-night cruise experience seamless and stress-free from start to finish. She takes the time to understand what you truly want and crafts trips that are personalized and packed with wonderful surprises. Whether you want insider tips, exclusive upgrades like the Celebration Key, or just someone who listens and cares about your travel dreams, Ann Jay and The Travel Escapes LLC are your go-to. Trust me, your vacation will feel truly magical when you book through them.

Ellen was extremely helpful in the planning of our cruise. We knew what we wanted, and she made it…read morehappen. When an opportunity for an upgraded cabin came up, she put together a call with me, her, and the cruise line while on board her own cruise. I highly recommend Ellen for her customer service and prompt attention. Even being on East Coast time didn't hamper this West Coast resident's experience.

This agent never even responded to my inquiry. The only thing I received was an automated response…read moresaying she would be in touch.

it was our anniversary and our travel agent found and had plans finalized in a few days with a very…read moreshort window of time. Her recommendations where all on point. Our flights and the car service once we arrived in San Juan, PR. was exemplary. Resort was beautiful and was in walking distance of several eateries. Kudos to her and we will use her again.

Tabitha made planning our trip a breeze. She was very thoughtful in planning our trip and made sure…read morewe got exactly what we wanted. She stayed in contact with us and answered all of our questions. We will definitely be using her again on our next trip!

I was totally opposed to using a travel agent because I though I could do it cheaper myself. My…read morefiance convinced me to try and I called Cruise Planners/Over the Mountain Travel and spoke to Teresa. Quickly, I realized that I had hit the jackpot. Not only did she find us the best honeymoon spot, but she also got us a free spa service. I felt like this lady actually cared to make sure we got the most for our money. She price-matched what we found on a discount site and got us the spa treatment in addition! I will use her for everything!

I've become interested in using a travel agent. I went to their website and filled out information…read morerequested. I didn't hear back so I sent information through yelp. I haven't heard back so I called them. I let it ring for 90 seconds and no one answered and I hung up. I'm pondering how to think about this. It's not a good first impression.

We just returned from a wonderful 25th anniversary trip and are delighted with the planning and…read moreattention to detail Chris provided for our trip. He listened to our wants and interests and made thoughtful suggestions for lodging and activities. When we had questions or concerns he addressed them promptly. Furthermore, when the wildfires on Maui forced us to change plans for part of our trip just a few weeks before our departure, he took care of all the necessary arrangements and found us the perfect place to stay on another island. We are pleased with the wonderful service we received from initial consultation through our return flight.