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    Expedia Local Expert Concierge Service

    3.4 (11 reviews)
    Closed 7:00 am - 9:00 pm

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    Maui Vacation Adventures - Luau Show

    Maui Vacation Adventures

    4.6(14 reviews)
    1.4 mi

    Maui Vacation Adventures thanks for your response Candice…read more As you can see, email correspondence with this company is not confidential. If you are planning a vacation months in advance and looking at all your options this might be used against you with this company. Don't give a negative review because it will tie up hours of your time. Candice called me yesterday and we were on the phone for half an hour. If you are international, expect to use long distance charges to call Candice back on her local Hawaii number. Email correspondence is generally responded to quickly until there is an issue. I did get confirmation from Candice's assistant that the refund was not processed due to an internal error. The refund has still not been received.

    I had communication on and off with Candice for about a week regarding a surprise romantic little…read moreset up in our condo and possibly additional excursions. Unfortunately some key information was missed during our back and fourth and I was unable to have the plan come to fruition. With that said Candice was super nice and thoughtful while we chatted about details prior and up until the very end. Although it's disappointing to not have the plan worked out I would absolutely reach out to MVA to make plans well in advance next time. Courteous and Friendly are key for sure! I do really appreciate the time she took and it has been noted.

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    Maui Vacation Adventures - Whale Watching

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    Worldwide Travel Experts - Worldwide Travel Experts on Maui

    Worldwide Travel Experts

    3.6(175 reviews)
    3.3 mi

    Just spent 2.5 hours here (they tell you 90 minutes) of listening to a hyped up presentation trying…read moreto sell you a travel service that you can do yourself. This is not a timeshare. You are not given a certain amount of points to use anywhere. Basically they are advertising a 10 year window of using their travel booking website for $10k, plus $500 processing fee and $200 a year usage fee. I see this as a benefit if you are a frequent traveler and that you know at least a year ahead of time what travel dates you have, but not for that kind of money. The fees listed above do not give you any points, just use of their website. While the speaker was very convincing, I was not convinced that this was of any value. I didn't feel heavily pressured, but I felt bad for the person assigned to us, I'm sure they are working on commission but this was not for me. I would like to point out that the speaker said they were rated A on the BBB website, but when I looked, they were rated B with two Negative reviews and NO positive reviews. Save your money and book your travel on your own or through your travel agent.

    Get your discounted tickets, listen to the presentation, but then I recommend getting out of there…read more FYI- You'll be there for nearly 3 hours, not 90 minutes. If this is such a great opportunity that it is a "no brainer" then why are the sales staff so pushy? I've met used car sales people that are more laid back. After sitting through the presentation and another 45 minutes of pressure, we told them we did not want to join again. They finally gave up on us and we were escorted out the back door.....which was when my shady as hell meter hit 10 and I was so glad I wasn't sucked into this. I'm attaching an alert on the Better Business Bureau website about them.

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    Expedia Local Expert Concierge Service

    Expedia Local Expert Concierge Service

    1.5(4 reviews)
    2.3 mi

    We've purchased the haleakala sunrise and breakfast from expedia local expert Susan at Mahana…read moreAshton hotel lobby 2 days ago. We were asked to come down at the hotel lobby at 2am and we've waited for more than 2 hrs for nothing, not to mention we ended our night early to prepare for this trip (no alcohol and tuck in bed by 8pm). We also got stuck on a call for atleast an hour with the Expedia Customer service and they cannot locate the reservations made by the Expedia Local agent. They kept asking for itinerary # which was not emailed to me. The voucher # on the receipt is of no use as well as the confirmation #. First off, the brochure's phone # just kept ringing with no appropriate after hours answering message prompt to atleast tell you what to do during an after hour call. Secondly, their phone # on the expedia emails and receipt is a non-working phone #. So i went online, in dire need of a phone # to talk to live person to find out what happened and its all bunch of voicemail saying they are not available. I understand its 3-4 in the morning but if you are running a business that operates around this time, i think its only fair and logical for your customers to have customer support handy. Epic fail for both Expedia and the travel plaza tours/Travel plaza transportation, LLC.

    By all means use Local Expert Susan Ramos here at the Aston Mahana if you know little and/or are…read moreunable to book your own event such as snorkeling, whale watching etc. I learned afterward that if I book with her, I will pay significantly more than if I book it myself. Our 4 person, two hour whale watching raft cost 40% more than if I had booked it myself with a AAA discount or low cost membership.

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    Expedia Local Expert Concierge Service - ticketsales - Updated June 2026

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