Maui Vacation Adventures thanks for your response Candice…read more As you can see, email correspondence with this company is not confidential. If you are planning a vacation months in advance and looking at all your options this might be used against you with this company. Don't give a negative review because it will tie up hours of your time. Candice called me yesterday and we were on the phone for half an hour. If you are international, expect to use long distance charges to call Candice back on her local Hawaii number. Email correspondence is generally responded to quickly until there is an issue. I did get confirmation from Candice's assistant that the refund was not processed due to an internal error. The refund has still not been received.

I had communication on and off with Candice for about a week regarding a surprise romantic little…read moreset up in our condo and possibly additional excursions. Unfortunately some key information was missed during our back and fourth and I was unable to have the plan come to fruition. With that said Candice was super nice and thoughtful while we chatted about details prior and up until the very end. Although it's disappointing to not have the plan worked out I would absolutely reach out to MVA to make plans well in advance next time. Courteous and Friendly are key for sure! I do really appreciate the time she took and it has been noted.

Just spent 2.5 hours here (they tell you 90 minutes) of listening to a hyped up presentation trying…read moreto sell you a travel service that you can do yourself. This is not a timeshare. You are not given a certain amount of points to use anywhere. Basically they are advertising a 10 year window of using their travel booking website for $10k, plus $500 processing fee and $200 a year usage fee. I see this as a benefit if you are a frequent traveler and that you know at least a year ahead of time what travel dates you have, but not for that kind of money. The fees listed above do not give you any points, just use of their website. While the speaker was very convincing, I was not convinced that this was of any value. I didn't feel heavily pressured, but I felt bad for the person assigned to us, I'm sure they are working on commission but this was not for me. I would like to point out that the speaker said they were rated A on the BBB website, but when I looked, they were rated B with two Negative reviews and NO positive reviews. Save your money and book your travel on your own or through your travel agent.

Get your discounted tickets, listen to the presentation, but then I recommend getting out of there…read more FYI- You'll be there for nearly 3 hours, not 90 minutes. If this is such a great opportunity that it is a "no brainer" then why are the sales staff so pushy? I've met used car sales people that are more laid back. After sitting through the presentation and another 45 minutes of pressure, we told them we did not want to join again. They finally gave up on us and we were escorted out the back door.....which was when my shady as hell meter hit 10 and I was so glad I wasn't sucked into this. I'm attaching an alert on the Better Business Bureau website about them.

Thanks to Chaz. We got to attend a great luau. The food was great and the show was amazing…read moreespecially the fire dancers. We had so much fun. What a great atmosphere.! thank you Chaz for helping us with this!

We had family visiting for the holidays and we were wandering Front St. My mom wanted to see if we…read morecould go on the glass bottom boat ride and inquired at this booth. They were able to get us an amazing last minute deal for a group of 8 (4 adults and 4 kids) if we were able to walk across the street and get on the next tour in 30 minutes. For the price we paid, we were sold. The catch- you need to attend a vacation discount presentation. I'm sure we're all familiar with this song and dance. Make sure you attend it, otherwise your discount is void and you will be charged the full regular price. We did attend the presentation. It was informative and it could be useful for some people. It's a give and take.

I have never been as disrespected as I was by the agent working in this store. She was incredibly…read moredismissive when I entered, completely refused to answer our questions, and was extremely rude and started cursing at us and flipping us off. We were in the store for 5 minutes max before she told us not waste her time. She told us they she knew the moment we walked in that we wouldn't purchase anything, that she didn't need to talk to us if she didn't feel like it, and to "get the f*ck out of [her] store" when we told her there was no need to be rude and disrespectful. She bragged about making $2k per week on commission. To say we were appalled would be an understatement. She even continued to insult us until we left.

When I walked into the store agent was playing on her phone so I said "excuse me". Agent then took…read morea minute to turn off her phone and glared at me and said "WHAT?!". My curiosity got the worst of me so instead of waking out of the store, I said "the lual...". She then replied with a stern single word "No". I walked out and then wrote this review.

The employee working there last night was incredibly rude. I simply said "someone should tell…read morepeople that the luau is cancelled because there's a line of people out there and I didn't get an email or anything saying it was cancelled" I only told her this because SHE WAS SELLING LUAU TICKETS. Her answer to me was a very sarcastic shrug of the shoulders and "sorry". They need to have better customer service reps there, I would never buy anything from this woman, she literally just wanted a job where she could sit on her phone all day, and be super unhelpful. I booked my entire trip with Expedia and it won't be happening again.

Biggest info of activities by T was to go tour another resort. Then she upped our price by $40…read moreeach compared to the brochure. Was totally exhausted so we just signed. Caught her in so many lies as we waited to get something else from her. She said she was transferring to Westin down the street. She didn't say one good thing about Royal Lahaina

We've purchased the haleakala sunrise and breakfast from expedia local expert Susan at Mahana…read moreAshton hotel lobby 2 days ago. We were asked to come down at the hotel lobby at 2am and we've waited for more than 2 hrs for nothing, not to mention we ended our night early to prepare for this trip (no alcohol and tuck in bed by 8pm). We also got stuck on a call for atleast an hour with the Expedia Customer service and they cannot locate the reservations made by the Expedia Local agent. They kept asking for itinerary # which was not emailed to me. The voucher # on the receipt is of no use as well as the confirmation #. First off, the brochure's phone # just kept ringing with no appropriate after hours answering message prompt to atleast tell you what to do during an after hour call. Secondly, their phone # on the expedia emails and receipt is a non-working phone #. So i went online, in dire need of a phone # to talk to live person to find out what happened and its all bunch of voicemail saying they are not available. I understand its 3-4 in the morning but if you are running a business that operates around this time, i think its only fair and logical for your customers to have customer support handy. Epic fail for both Expedia and the travel plaza tours/Travel plaza transportation, LLC.

By all means use Local Expert Susan Ramos here at the Aston Mahana if you know little and/or are…read moreunable to book your own event such as snorkeling, whale watching etc. I learned afterward that if I book with her, I will pay significantly more than if I book it myself. Our 4 person, two hour whale watching raft cost 40% more than if I had booked it myself with a AAA discount or low cost membership.

Had a wonderful day whale watching, the whales were putting a show, the weather was perfect…read more Thanks to the captain and crew on Teralani sailing charters. Thank you Nick Eichenberger for arranging this awesome experience through Tickets for Less Maui.

Worked with Chris at Whalers Village to setup our family snorkeling trip. He was very knowledgeable…read moreand super friendly to work with. Highly recommend Chris to plan your next adventure!!