First they wanted to show up early and when I could not be there early enough for them they…read morecanceled. When they came back the next week I was being asked strange questions like what is in my basement, which made me feel like they were casing the place. The didn't clean stains I asked them to clean so I had to ask them twice and even then they missed spots (there were only 4 areas) The carpet was soaked when they were done and my furniture was just piled on top of each other. They didn't even put the plastic carpet protectors on my dining room table chairs, sofa, chairs end tables. They left dining room chairs on other furniture and left my piano bench on the sofa. When I asked for floor protector they just handed me some and I had to do it myself. They took the nosel off my bathroom sink to put it on their equipment. They put it back on and somehow crammed it on off the thread and it squirts out the sides all over the place. It was a total disaster. I can not even use my bathroom sink now. I hope I can salvage my carpet & the plumber doesn't cost too much. The company saw my review on google and called me. The guy I talked to said he was the owner & the weird questions were related to them trying to up sell. I told the best way of doing this would be just to ask if they could clean any other carpets not asking what was downstairs in my basement. It would of made their intentions clear and not left me the feeling my home was being cased. I explained to him the next day my carpet still was damp in areas, I got what I would call excuses. It was also no longer soft. I let him know other than not having water between my toes after a water extraction I would also expect after a cleaning that my furniture to put back in place with protectors on wooden legs and they at least check the faucet to make sure they got the cap threaded on. He offered to fix it and return my payment to me, if and only if I removed my review. I had planned on taking him up on the offer to get my payment returned in exchange for removing my unsatisfactory review (I was very uncomfortable about them returning). Later that same day I received a text from the guy that said he was the owner telling me to remove my review by 9 am the next morning or he would be contacting his attorney. I have included their text to me in a screen shot below. For me once a company threatens me with more aggravation for giving them the curtesy of a review & exercising my constitutional rights I am done with that company. Below is the condition my furniture was left after I put the protectors on some legs. Picture of areas where the spots that I mentioned earlier. Judge for yourself To those reading this review: It is our 1st amendment right to post how we feel about a service provided. We can also post facts about what occurred. You just can't lie. Please continue to be honest about the service and don't let bullies try to silence you. You need my voice and I need yours. These business owners can use the information to EARN a five star rating or they can be offended over a review. Support your community and rate!

I trusted this company to solve a cleaning problem for me and all they did was make the problem…read moreworse and then blame me. I had an accident that resulted in paint spilling on a chair in the living room. The technician used some solvent and a brush but wasn't able to clean the chair. As I was also having my carpets cleaned, there were floor units in my home. The technician, without my consent or knowledge, decided to use a floor unit on my delicate chair to try to take out the paint and all it did was leave a water mark and worse yet, ruined the fabric. The owner just yelled at me and said it was my fault when I tried to work with him to make this right. NEVER EVER NEVER use this company!!! They are the worst!!!

I love this service. They make my life a lot easier. Not only do they do a good job but I look…read moreforward to seeing our team every week. So, do our dogs. I didn't feel well this week and they made sure I had enough water next to my bed. Gloria and Eunice have become part of the family. Ashlan the manager is very sweet, but also, extremely professional and will work with your schedule as much as possible. Jennifer is the owner. Very hands on. She's called a few times, just to make sure we're happy and wants to know if there's anything else that needs to be done. Wonderful ladies. They offer some discounts which I think is wonderful and sometimes have coupons.

I am terribly disappointed in the services provided. We requested a move in cleaning for 2 hours. I…read morewas confirmed for 1:30-3:30. The 2 ladies showed up at 3, left about 4:15 and I was charged for the full 2 hours plus. and the house was only slightly cleaner than when they started. Rust and soap scum remained around the shower doors and tracks. Light fixtures remained covered in dust. The top of the refrigerator wasn't even touched. The services listed for move in cleaning included stove and oven cleaning, and window cleaning. The oven wasn't touched until I specifically asked for it (and was told it wasn't included). They sprayed and wiped only, I had to do a deep cleaning to clean and remove the residue left behind by their "cleaner". The stove top was wiped off, not cleaned . Windows and blinds were not even touched for cleaning. Essentially, they did a quick dusting, vacuumed and wiped down bathrooms. I do NOT recommend this company at all!

Great service! Always on time. Had an important dinner party planned and Atmosphere House Cleaning…read morehelped with the extra cleaning, so that I could focus on the guest list and meal planning. Couldn't believe how detailed they were. So thankful!

This is the absolute worse cleaning service I have ever had. The first couple of times the…read morecleaning was adequate. This last time was terrible. I asked for the kitchen to be cleaned....it wasn't. I asked for the carpet to be swept, it wasn't. I asked for the tile floor to be scrubbed, it wasn't. I asked for the bathroom to be cleaned, it wasn't. There were 2 people that came and they were "finished" in 30 minutes. I paid them $90 with a check .... Which I should have cancelled. I sent a text complaining about the lack of work done and I got " well, I can come over tomorrow to run the sweeper". BFD.....I should have received my $90 back. Bottom line.....I fired them. If you want a clean house go with someone else besides this Mickey Mouse outfit!!!

Overall, a good experience. During the initial walkthrough, we didn't specify that our staff…read moreprefers sanitizing wipes on countertops. The cleaning crew was using cloths, so we asked if they could switch to sanitizing wipes, and they were happy to accommodate the request. The facility looks great, and our staff feels confident that the countertops are clean and sanitized.

Normally when reaching out for leads to businesses the first response you receive is not the best…read more But I was able to get right a hold of the owner who came out quite quickly and helped with an emergency. We put them on our job on an ongoing basis and the consistency in cleaning has been very helpful. We also had some maintenance equipment lying around that our staff has to use during the day, The Janitor was able to fix it up. As far as the cost, they were very upfront about what costs are and based on what we needed they recommended the number of visits we needed to stay within our budget which was pretty helpful.

Have been a customer for 3+ years and couldn't be happier. John and his crew are trustworthy, and…read morekeep their appointments. This is so important to me as a single person and during these crazy COVID times. I appreciate that they use non-toxic cleaning products. This is important to me for the safety of my pets. And there is zero chemical smell in my house afterwards. Reliable, Honest, and Responsible are words I completely agree with!

Really happy with service and performance. Place was cleaned thoroughly, but the real gem is that…read moreJohn and his team worked to book and take care of my place on extremely short notice after another company let me down. John and crew made an appointment that worked for me, came in, did great work, and saved the day. Definitely recommend and will use again! Thank you John!

Charity and her team were fantastic! We hadn't had a good cleaning for years and I was super…read morenervous about finally having family over after so long and frankly embarrassed about how bad it had gotten. Charity made the whole experience sooooo much better. She wasn't the cheapest and she wasn't the most expensive but we loved the non-judgemental and honest manner that she conducts her business. I think she truly does like getting things clean! I didn't realize how clean she meant she was going to get it until I saw it and then I was blown away.

Fantastic team! I had a deep cleaning service and was left very satisfied with the results. I have…read moretwo pets and there tends to be a lot of pet hair in places I never reach. They got into all those spots and then some. I would definitely recommend them as they are efficient, honest and super sweet.

We scheduled a deep clean. They did a "Stellar" job!! They moved furniture and cleaned the hardwood…read morefloors, cleaned baseboards, moved furniture to vacuum, wiped down doors & smudges on walls. They were efficient and professional. I was so pleased I now have them clean my house bi-weekly. Love walking into my home after they have been there.

We have a large house and I needed more than one person to clean or we'd have people in our home…read morefor several hours. I decided to try a cleaning service company. They charged $200 more than we were paying for a "deep clean" and I expected more than the normal cleaning I'd been getting from one person. The one reason I hired a service was so at least two people would be there. Only one showed up the second time. They didn't vacuum in corners or under furniture. There were streaks all over our quartz counters and I could see cobwebs under furniture and dirt in every easily accessible corner. They DID NOT clean in any corners, I wiped the floors that had been "cleaned" and they were filthy. They couldn't be bothered to vacuum the rug by my kitchen sink! There were dead bugs that weren't vacuumed up and when they dusted, they had valuable items sitting on the edges of cabinets. I also have things with a lot of sentimental value and they had been placed so that if anyone had bumped the cabinets, these items that cannot be replaced would have easily broken. The counters looked like they'd come in and just shoved everything aside to clean and hadn't put anything back. I went to wash my hands and the soap had been moved to the opposite side of the sink. They weren't at all careful with anything! We had the vinyl flooring that looks like wood installed in our basement and they USED VINEGAR!! They ruined brand new floors. I've included pictures of the floors and just some of the dirt they were too lazy to clean. I know the person wasn't there for as long as they claimed to be there because they entered through my garage and I get a notification when the door is opened and closed. It takes one person at least 4 hours to clean my house. This person was gone in less than two hours. They left a filthy house and when I left messages for the owner, I didn't hear back for a week. She was supposedly sick but she told me she and her husband ran this company. I should have heard back from one of them. We all get sick but that doesn't mean we can just blow off our jobs. A phone call shouldn't be too terribly taxing, especially since they work out of their house! Their work ethic is very poor and they charge way too much. If their work matched their price, I'd have happily paid them to clean. I won't stand for laziness and I'm certainly not going to pay for it. I'd never recommend that anyone use them. For the minimal amount done, I could have quickly cleaned. I've been having this house cleaned for over 20 years and I've never had a job done so poorly. I recommend asking people for recommendations via social media. Friends can write 4 and 5 star reviews but neighbors won't recommend companies like this one. Don't use this company! A 10 year old would have done a better job. The workers for this company do the bare minimum and don't even know what products to use on surfaces. The only thing they know how to do is get in and out of houses as quickly as possible and get your money.

We have been using Buckingham Palace for a few years now. They are professional and friendly. Any…read moreconcerns we have had are always addressed with care and expediency. Cleaning is consistent. Only small complaint is due to staffing issues beyond their control, they have sometimes had to rush through the cleaning process in order to stay within their allocated time per client. They charge by the number of cleaners/hour. They have a range of services that can be added to the standard cleaning.

Buckingham Palace has cleaned our home for 17 years, both routine semimonthly and extra cleaning…read morefor holidays and special events. They have always done exceptional work and the cleaners are thorough and pleasant. We appreciate that they charge a rate which allows them to pay their workers a reasonable wage. We have always felt very comfortable with them being alone in our home. We strongly recommend them.