We had a great experience with Ladd Service Company from start to finish. Austin R came out to…read moreservice our AprilAire 600M whole-house humidifier, which was overdue for maintenance and dealing with significant mineral buildup due to very hard water. Austin was professional, thorough, and took the time to explain what he was seeing, why it mattered, and what to watch for going forward. No pressure, no upsell, just clear communication and solid work. Given the condition of the unit, he did a really thorough job and left everything running the way it should have been all along. I also want to call out Jessica in the office, who was incredibly helpful coordinating everything and making the process easy from the scheduling side. That part often gets overlooked, but it matters and she handled it well. Overall, a smooth, professional experience across the board. I'd absolutely work with Ladd Service Company again.

I have been a customer for over 20 years. Their service is always excellent, they never sell you…read moremore than you need and most of all, they are honest. Recently they quoted a price for a job but when they gave me the bill it was $50 less than the estimate. They said they didn't need to use a new part since the old one still worked fine. Gotta love that kind of a neighborhood business. Dr. Darrel Ray