Our flooring experience was absolutely superb! From the friendly staff inside answering our many…read moremany questions (thank you Michelle) to the installers that came out and worked diligently to have it completed within a timely manner, they were all amazing. I will recommend them every chance I get. We love the look of our floors.

They were so unprofessional. Sloppy work I had them come back to fix gaps I found (hardwood…read morefloors). I hadn't fully moved in yet but my furniture was set up. They installed Hardwood downstairs NOT upstairs. When I came in after they had left all my dresser drawers were opened like someone was looking inside them in the master bedroom (located upstairs). I called to let them know and they said it could have been one of the worker's kids who was a teenager that they had with them not cool. Luckily I had no valuables in the house yet. So people you have been warned.

They were easy to work with and did a good job refinishing my hardwood floors. The painter who…read moretouched up the shoe molding could have done a better job not getting paint on the hardwood but overall I was pleased.

I'm grateful to this company for providing great service and delivering a beautiful finished…read moreproduct. I was looking to swap out carpet in master bedroom to match the rest of the house type of wood floors and I wanted to restain the floors to a darker color. Sandra and her brother worked with me to help me match and order the exact same type of wood planks for master bedroom that was already in the rest of home. They also helped me find the darker stain I desired. This company is professional, reliable, and hard working. They are experts in wood floors and I'm happy I found them. I highly recommend giving them a call if you need help with your wood floors.

Into the Woods did a wonderful job at our house! We wanted to replace all the floors (combination…read moreof carpet, tile, and laminate) with LVP's in our 3 story home before we moved in. The staff did a great job and were very communicative during the entire process. They were willing to work with us on price and gave us a discount based on other quotes. We were allowed to view the showroom and take some samples to the house to see how the floors would look in the sunlight. We were in close contact with one of the owners, Candi, as she would give us updates and answered any of our questions along the way. Overall, everyone was very knowledgeable and helpful, and we're very satisfied with their work!

I appreciated the prompt response I received and the very thorough explanation of the services…read moreoffered. There was no beating around the bush! Everything was laid out in a very straightforward manner. This enabled me to quickly ascertain that my job was not a good fit. However, if I need something done more in line with the services they offer I will definitely be giving them a call because I can tell I would receive great customer service from a company with expert expertise regarding the services that they provide!

We bought a new house and needed our floors refinished before we moved in. I found Thai highly…read morerated here. He lived up to it. Came for the estimate very promptly. Gave me a reasonable estimate. Did an amazing job. Charged me exactly the estimate. The floors sparkle! Great experience!

We had a unique situation where we couldn't get our dishwasher out. Our hardwood floors were…read moreinstalled by a different contractor and they didn't double check the height. We needed help cutting out part of our floors, installing a new dishwasher and then adding new hardwoods near the dishwasher. Thai did all of this for us and did an incredible job. He was so easy to work with, so kind and gave us very fair pricing. Thank you Thai!

I had footprints refinish my hardwoods in July 2020. Originally, Matt and I had a nice rapport and…read morethe job seemed to be going well. We originally contracted for only the main level of the house but because things looked like they were going well, we added on the stairs and railings. This was a huge mistake because the job became super rushed. I was shocked at how sloppy my beautiful stairs had become. In his defense, Matt came back many times to try and make things right. When still not right, he paid for a painter to come and clean up. Unfortunately there was no way to correct the mess I'd been left with. It has taken me two years to write a review but as the soft grey is already starting to yellow, it's time to come to terms with all of the many things gone wrong and write a review. 1.Our tile fireplace hearth is ruined by stain and poly. The edges of the white tiles are yellow and gross. 2.You can see the yellow of the finish where they didn't sand properly. 3.Shake boards are visible where contract says bad board would be replaced. 4.Edger marks and drum marks are visible. 5. Not enough finish was applied. It's dry and rough as of dust or debris is caught under. 6 Stain is uneven on staircase and under treads. 7 handrails are rough to the touch and unevenly stained. 8 Shoe molding was not removed and replaced per contract. 9 We later noticed our refrigerator was dented by the large sander. For a time, I felt like because I chose to go with the most affordable company, I had to deal with "getting what I paid for" but this is an investment gone totally wrong. And now as the color has noticeably started to turn, I wish I had my not only my money but my perfectly finished yellow oak floors back.

I love my floors they were on time and professional cleaned up and the floors were completed to…read moreperfection. I even recommended them to my sister. And she is so happy with her floors as well.

This company is family owed, and everyone there is courteous, and professional. We had our entire…read morebasement floored with LV, the theater room was carpeted, and an upstairs bedroom was completed with wood floors to match the entire upstairs. Josh came by and gave us a competitive quote for the flooring, taking time to answer any questions. We had other quotes, some cheaper, but none of them matched the customer service of Cleveland Carpets. We waited 8 weeks for the install because we wanted to have Jim do ours floors, and he was booked out. We used Jim before to install floors upstairs, so we knew his work was top notch. Jim is a one man crew, who moved every piece of furniture himself, and put everything back in the exact same place. A few weeks later we had a door installed downstairs, and the contractor had to take up some of the carpet, which left a puffy area by the newly installed door. We called Cleveland, and Josh sent out a tech to reinstalled that area correctly. We asked how much and they said it's no charge. Who does that nowadays. If you need flooring done and want it done perfectly, call this company, you won't be disappointed. Thanks to Cleveland Carpets and their entire staff.

Great company to deal with from the free estimate to the finished install.read more

Mayfield carpet was very customer focused. The carpet is very nice and was installed in a timely…read moremanner. The installation crew did an excellent job especially since I had lots of furniture that required extra labor. I highly recommend Mayfield Carpet.

This store had very nice people to come out to measure for carpet on my stair case... but they…read morenever got back with me with an estimate.. I even went down to pick out the carpet. I am not sure how efficient they will be with install so I went to the big box store to have this done. Again, very nice people, but thats about it. They were referred to me by another business who spoke very highly of them. But I am very disappointed.