I recently participated in the Jingle Bell/Elf escape room at your establishment on Sunday Jan…read more12th. While I was excited to try out the escape room, unfortunately, the experience fell short of expectations.  Here are some specific concerns we encountered: 1. Some puzzles were either overly ambiguous or lacked logical connections, making it difficult to progress.  Example) My elementary age son finding the main key to the main puzzle box within 10 minutes. Another example, The helper elf not being able to physically solve the glass puzzle with our free puzzle pass,  and instead she just told us the code combination.  dr 2. The actual escape room lacked technology & fun surprises. My family loves escape rooms and this was the first one we have visited that didn't have a secret lock door that opened to another area or clue! No special lighting or music. All the clues were inside of literal boxes that had combination locks on them to open. 3. After solving the escape room with 25 mins left on the clock we were left disappointed with staff recommending we tip on the way out.   We were looking forward to a fun and challenging experience, but unfortunately, the above factors detracted from the overall enjoyment. I wanted to bring this to your attention, as I'm sure you strive to provide the best possible experience for all your customers.  I hope this feedback can be helpful for future visitors.

Absolutely amazing! My dnd group went and did the Buried room and it was a blast! The actor in the…read moreroom with us did an amazing job! The puzzles were the perfect level of challenge and the decorations were great! Only thing I wish I knew before hand was we could tip the actor, I don't have Venmo and didn't have cash on me so I wasn't able to tip. I'm gonna make sure that actor gets a tip the next time we go before we even get in the room!

I love these types of challenges! We tried another escape-type room in a large city several months…read moreago. Based on that experience, Escape Wapak exceeded my expectations. Making reservations online was simple. Be sure to sign up at least two hours before the time you plan to attend. We solved the Omega Strain and can't wait to go back to try another room. The staff members friendly and excited about their job.

This place hasn't been reviewed in years so I figured I'd give it a shot. I've done 10+ escape…read morerooms over the years in multiple cities, big and small. TLDR; save your money. Go to Trapped. Not to bury the lead but, I'd rather just wait for availability at Trapped. Only chose this place because Trapped was booked for the time slots I wanted. It's located in a big plaza with a mall, with decent decorations and the locks were reliable. That's about the end of my positive feedback. I did Elm St escape room with 4people(max is 6). You can choose story(infinite clues) or challenge mode(3 clues)- (which has a 0% success rate- let me tell you why). Because story mode also likely has a 0%success rate. By no fault of the players I suspect. Their intro is underwhelming, stating no clues will be above your shoulders or below your knees. Meanwhile, one of the first "clue" was hidden well above average shoulder height. The people who work here think quite highly of themselves and of their rooms. Their hints throughout the game are condescending and just barely helpful. At the end of most escape rooms I've done, the game master will typically explain how to solve the room or at the least, the current puzzle you are stuck on. We were specifically told the puzzle we were on basically needed a hint in order to complete (facepalm) and refused to solve it for us, stating we should return and try again, and pay the full cost again. But that we had completed about 80% of the rooms puzzles. Basically treated us like sore losers and tried to advertise their other rooms to us on the way out. There is no timer in the room to keep track of elapsed time. One of our clues took several minutes to arrive in the room which seems like a waste of our elapsed time. Additionally, all of your belongings including watches are confiscated and put into a locker to which the workers keep the keys. They even opened the wrong locker when we were done and nearly gave us other people's stuff. They also took our picture with his personal cell phone. (TBD on what that purpose was, will it be emailed to us later?. Or just used for marketing?) I've definitely done escape rooms where we haven't completed the challenge but still left feeling somewhat accomplished. That was not the case for this escape room establishment. Won't be back. What a bummer.

The host was rude to start, we arrived 20 minutes early and still weren't able to start the game…read moreuntil 30 minutes after our scheduled time. Once our time was up we were rushed out of the facility. I don't recommend this place, there are so many more out there with way better service.