On time, reliable, quick to respond and so friendly. I had to get to GRR very early and then got…read morehome super late and where I'm located Uber is very hard to get at those hours. It was so reassuring to know I had a ride and pricing was very reasonable.

Ernest was great. He made sure we had the vehicle that was requested and was very professional. He…read morewas early and communicated with me and was patient even in the rain with the Bride and Groom.

So sadly, I had to cancel our reservation due to covid. However, I wanted to thank them…read moretremendously for their communication leading up to it and their way of handling the cancellation. They let me cancel and I got all the money back which was a huge stress reliever. We did have a party back in October and the driver, Leanne, was super nice and great! Definitely a good experience and will want to book again for the next big event!

Do not use them if you have an important event you paid for. Definitely do not consult with Lilly,…read moreas she does not know her job and will lie to cover up her misinformation. Emily the driver was GREAT!!! Save yourself the headache and use another company

What a ripoff business. 130.00 for a short trip. Please save your hard earned money and use Uber or…read moreLyft next time

Lisa at 5 Star was amazing. She was able to arrange limo service for a last minute event. From the…read moremoment she kicked up the phone she was awesome in trying to provide transportation for 16. Nick our driver was just as spectacular. He was nice, professional and did a great job for our 12 hour day. thank you!

B&W Charters was great to work with for bachelorette party transportation in Saugatuck, MI. They…read morewere very easy to communicate with leading up to my event. I probably received 5 different emails confirming my details, and I appreciated this level of diligence. The driver on the day of my event, Kathy, was friendly and professional. She made us feel relaxed and helped us keep our schedule flexible since we were stopping the bus at multiple wineries. Thank you B&W team!!!

Not the best with communicating leading up to our wedding day but the day of they were great!…read moreFriendly and responsive. We had made our guests' welcome bags with the shuttle information prior to the event and we found out the timeline that we had sent to the shuttle company a few weeks prior never was approved by their team. We ended up having to rent an additional shuttle to make our flow of events work. In addition, we had an after party and the bus had no music on it. This just led to a quiet ride and bored us a bit on the ride back to town. Having some tunes would have helped! They did what they had to do the day of and executed just fine.

I rented a limo for my Son's Jr. Prom. The costs were transparent and I was able to pre-pay in…read morepayments. The limo was perfect for the occasion. Our Driver Scott was on time and accommodating! He was so personable we got him dinner! He really seemed to want to make sure my Son and his date had the best time possible. Drove to multiple photo locations, dinner, prom and post prom!

Got a limo for my daughter birthday. The driver was great. On time great customer service…read more Communication was outstanding. The owner was great with his pricing. The limo showed up with ice in the bins. Clean on the out side and in side. Driver was even dressed good. I recommend this company highly.

If I could leave Zero stars I would…read more This company totally scammed us out of $650 dollars and will not reimburse me anything, even after breaking down and leaving my group and I stranded on the side of the expressway and having to have a passengers mom and sister get us home safely. They did not hold up their end of the deal to pick us up and drop us off. My group also noticed antifreeze and several water bottles in the van (so clearly they were prepared for this to happen and knew this van was unsafe but still picked 8 of us up anyways). They are dishonest and no one should ever use them! They have deleted all of our reviews, rigged up their Yelp page so our reviews are hidden and hard to find now and even changed their website so we cannot share our experience. http://www.wnem.com/story/32833897/group-expects-limo-gets-broken-down-van-instead

We rented a party bus to take us from Grand Rapids to Detroit this past weekend. Prior to booking,…read morethe customer service was good. I was able to negotiate the price for the group we had and booking was easy. On the day of, our driver was about 20 minutes later than the scheduled pickup time. Once we were on the bus and on the highway, we realized one window was cracked and was not sealed around the edges. At one of the rest stops, I pointed this out to our driver, Scott. He said he would stop and get something to fix it. Because it was so cold, we ended up "fixing" it ourselves with what we had - Meijer bags and paper towels - to keep the cold air from coming in. Prior to doing this, everyone was freezing and it was almost unbearable. The other issue was that he did not have the main door latched all the way, so there was cold air from the front and back of the bus. We were able to fix the window enough that allowed us all to be comfortable and still enjoy our time. Though he was late, we made it to where we needed to be in time. Everyone had a great time and Scott was very nice! It was just a little frustrating in the beginning because you are paying quite a bit of money for something.