I recently worked with David Hecht Kitchens on my kitchen remodel project, and the experience was…read moreexceptional.  The staff members at DHK have an eye for truly re-imagining an existing space, which was evident from our initial conversations about my kitchen.  The final design for my kitchen was way beyond anything I could have imagined on my own, and the staff worked closely with me to ensure all of my (many!) questions were answered during this process. During installation, the DHK team kept me informed about what was going on and took care of coordinating everything from lighting and plumbing to flooring and appliances!  My DHK cabinet installer was great to work with, and he went above and beyond in ensuring everything was installed perfectly. The outcome of this project is a truly transformed kitchen/dining/downstairs space that I LOVE walking into (and cooking in!) every day.  The kitchen in my house is most definitely the heart of our home, and we are so thankful to David Hecht Kitchens for delivering us the best!  I would highly, highly recommend DHK to anyone who is looking to get an exceptional experience with a kitchen or bath remodel project!

From the owner: Founded in 1957, David Hecht Custom Kitchens has been providing expert kitchen design, quality…read morecustom cabinetry and great installation to homes all over Connecticut and Rhode Island.

Ellen at Tile America in New London is a fantastic salesperson & designer! She helped me choose…read morebeautiful tile for my cottage bathroom & kitchen. So many tiles to choose from at the store!

Besides an awesome selection, I couldn't say enough nice things about how knowledgeable and helpful…read moreJamie, the store manager is.

Extremely professional, courteous and neat! Our new bathroom is the nicest room in the house!read more

From the owner: kitchen and bath remodelsread more

Our experience with Scribner's Kitchen and Bath, particularly owner Jim Moran, left us feeling…read moreprofoundly disrespected and fell significantly short of our expectations for a "luxury" kitchen designer. I remember assurances from Jim Moran that he was detail-oriented and would collaborate with my wife--an architect and engineer--he was notably absent from the design process after our initial meeting. For six months, near weekly design meetings with Scribner's were frustrating due to incorrect or unchanged plan updates. My wife ultimately developed key design features for the kitchen on her own and which I recall Jim Moran acknowledging were superior to his own. During construction, we discovered the kitchen island was installed 8 inches off-plan and was 6 inches shorter than the design. This highlighted that the measurements used to develop the plans were off by nearly six inches and resulted in a less than 27-inch clearance around our island. It felt as though Jim Moran dismissed our concerns, as I recall him claiming "he didn't think we'd notice" the change and stating the clearance was "fine", although not to code. I remember him only conceding to relocate the island when we pointed out it wouldn't accommodate my mother-in-law's wheelchair. Due to the inaccurate measurements used for developing the design, months of my wife's meticulous work on sightlines were rendered useless, for which we were offered no compensation. Undiscussed design details and quality issues were prevalent. Incomplete tile work, cracked new cabinets from costly under cabinet lighting installation, multiple unfilled crown molding seams, and countertop seams not identified in the design. Nearly every cabinet was damaged, and adhesive, from mounting the countertops, was left to harden on interior cabinet walls. In every instance it felt Jim Moran was only interested in fighting us to avoid rework. When my wife asked how we could adjudicate these issues, I recall Jim Moran shockingly threatened us with legal action. Not at all the experience we'd expect from the owner of a "luxury" kitchen contractor. I was further insulted when Jim Moran implied our complaints were related to being unable to afford the renovations; which is completely untrue and unfounded. Our checks all cleared without issue. We were never offered compensation or rework for the majority of our concerns as, it felt like, Jim Moran belittled our quality standards. The project, estimated for 4-6 weeks, dragged on for over 10 weeks, with no compensation offered for our increased displacement time or food costs. Insultingly the team abandoned the site without notifying us, and did not perform a final walk-through or punch list, leaving a dishwasher with standing water and tile unfinished. When we reached out to Scribners for help they notified us that the job was complete. We withheld final payment on appliances due to unsatisfactory installation and Scribners accepting damaged products. The appliance store graciously was able to get Jim Moran's attention which prompted another week of disgruntled contractors trudging through our home to fix appliances, tile, and lighting. Even then, broken pull-out cabinets remained, which I, exhausted from the experience, opted to fix myself, again without compensation or apology. Overall, the experience felt like dealing with a used car salesman--issues were hidden, options concealed, product information was incorrect, and communication was poor. Most disappointingly, my wife experienced increasingly rude treatment, including disregarded emails, belittlement of her expectations, and even legal threats.There were countless other issues and disrespectful comments that are too lengthy for this review. I hoped waiting a few months to write this review would make me feel better about the situation, as ultimately it is a nice kitchen. However, the treatment from the owner was unacceptable. I get no joy from writing this review but hope it helps others make a more informed decision, as I feel taken advantage of and foolish for trusting Scibners promises.

I recently had my kitchen remodeled by Scribner's Kitchen and Bath Design. I couldn't be happier…read morewith the results. From the initial consultation to the final installation, the process was seamless. Jim and Cindy are amazing and a delight to deal with. Cindy is very knowledgeable and helps with all the finishes, colors, flooring, hardware, etc. as well as scheduling. Jim is the owner and his building knowledge is impressive. He visited the site everyday. Jim has a tremendous team that he has worked with for years- extremely professional and they all worked hard to meet the high standards of Scribner's. Once they started there was never a delay- the electrician, the plumbers came when needed. No was called off for another job. It really is a well oiled machine. I was always well informed of what was going on. This is a top-notch organization. If you want a great kitchen, run, don't walk, to Scribner's Kitchen and Bath Design!

After looking at several other and perhaps better known vendors we bought our new wood burning…read morestove from Pondside. The primary reason is Jeff. He is/was without question the most knowledgeable person about stoves I ever spoke with. He made sure he understood our needs and recommended several stoves. He also recommended a five star installer and contacted us to assure we know how to get the most from our new stove. Can't wait for cooler weather. Thanks Jeff.

Karen and Steve were great to work with-very responsive to any questions/changes. They were…read moreeextremely efficient. They carry several brands of cabintry and we purchased the Fabuwood cabinets for our kitchen and bath remodel. We were very pleased with their quality, and seemed comparable to more expensive cabinets we've purchased in the past.

I actually found Established Homes LLC online, after reading the amazing reviews. We could not be…read morehappier with our choice. They built us THE most amazing deck. It's our pride and joy! The quality and workmanship is top notch, the workers were on time 100% of the time and they were always kind and worked very hard, sometimes 10 hour days. The price was very fair and the completion promise was upheld. Robert (owner) has a 100% satisfaction guarantee and he means it. He's just the best to work with! My husband and I spend every evening on our beautiful new space, and we're in awe every day!

We had a fabulous experience with Rob and his crew! They redid our upstairs bathroom and we…read morecouldn't be happier. Rob was very conscientious, always making sure the house was picked up and swept before they left, keeping the site clean. He always made sure I was happy with something before moving on and put up with my back pedaling and occasional indecisiveness. They also got it done in a month, even with having to redo our floor and some insulation due to mold. Would 100% recommend and will use again!

Was looking for a contractor to do some remodeling. They were prompt in the response as the Yelp…read moreprofile notes. Which I found very nice. Nate was courteous and helpful. I did find out that they seemed to be a very busy company and the job I needed would probably get scheduled for the spring of next year which didn't meet my timeline so I cannot speak to their work, but only on their interaction and response times.

Did a great job building our deck. They did some other projects around the house like replacing a…read morebathroom vent.

Excellent work and service. Great crew. Came as promised and finished as promised. Highly recommend…read morethis business.

We hired Master Tile to redo our master bathroom. Master Tile was great to work with. Jana was…read moreincredibly patient and easy to work with. She made the process easy and streamlined. Jhinson, who managed the project, was professional, always on time and incredibly responsive throughout the project. The team provided suggestions and advice on how to improve our bathroom and were open to changing things when I wanted to make last minute design changes. Overall, the team was great to work with and I would highly recommend using them!