I am in the process of designing the upgrades to two bathrooms in my house and decided to go here…read moreto get some ideas. The store is quite spacious. They have a good number of examples of many bathroom products- toilets, vanities, bathroom fixtures, lighting, shower accessories, etc. This is definitely a hood place to go to in order to see a ride range of products and to see what you like or don't like. The staff were nice- we were asked if we needed assistance but when told we were just browsing we were left alone.

In the last three years I have done three new bathrooms and a new Kitchen in my home. I have bought…read moreall my bathroom and kitchen products from Frank Webb Home in Waterford, CT. Leigh Kroll is always ready to work with me and handle all my questions. She provide incredible advise and options to select the right products for my Bathroom and Kitchen renovations. She shares warranty info and experiences and clearly is the expert. GREAT working with Leigh and Frank Webb Home for all my Bathroom and Kitchen needs.

Our experience with Scribner's Kitchen and Bath, particularly owner Jim Moran, left us feeling…read moreprofoundly disrespected and fell significantly short of our expectations for a "luxury" kitchen designer. I remember assurances from Jim Moran that he was detail-oriented and would collaborate with my wife--an architect and engineer--he was notably absent from the design process after our initial meeting. For six months, near weekly design meetings with Scribner's were frustrating due to incorrect or unchanged plan updates. My wife ultimately developed key design features for the kitchen on her own and which I recall Jim Moran acknowledging were superior to his own. During construction, we discovered the kitchen island was installed 8 inches off-plan and was 6 inches shorter than the design. This highlighted that the measurements used to develop the plans were off by nearly six inches and resulted in a less than 27-inch clearance around our island. It felt as though Jim Moran dismissed our concerns, as I recall him claiming "he didn't think we'd notice" the change and stating the clearance was "fine", although not to code. I remember him only conceding to relocate the island when we pointed out it wouldn't accommodate my mother-in-law's wheelchair. Due to the inaccurate measurements used for developing the design, months of my wife's meticulous work on sightlines were rendered useless, for which we were offered no compensation. Undiscussed design details and quality issues were prevalent. Incomplete tile work, cracked new cabinets from costly under cabinet lighting installation, multiple unfilled crown molding seams, and countertop seams not identified in the design. Nearly every cabinet was damaged, and adhesive, from mounting the countertops, was left to harden on interior cabinet walls. In every instance it felt Jim Moran was only interested in fighting us to avoid rework. When my wife asked how we could adjudicate these issues, I recall Jim Moran shockingly threatened us with legal action. Not at all the experience we'd expect from the owner of a "luxury" kitchen contractor. I was further insulted when Jim Moran implied our complaints were related to being unable to afford the renovations; which is completely untrue and unfounded. Our checks all cleared without issue. We were never offered compensation or rework for the majority of our concerns as, it felt like, Jim Moran belittled our quality standards. The project, estimated for 4-6 weeks, dragged on for over 10 weeks, with no compensation offered for our increased displacement time or food costs. Insultingly the team abandoned the site without notifying us, and did not perform a final walk-through or punch list, leaving a dishwasher with standing water and tile unfinished. When we reached out to Scribners for help they notified us that the job was complete. We withheld final payment on appliances due to unsatisfactory installation and Scribners accepting damaged products. The appliance store graciously was able to get Jim Moran's attention which prompted another week of disgruntled contractors trudging through our home to fix appliances, tile, and lighting. Even then, broken pull-out cabinets remained, which I, exhausted from the experience, opted to fix myself, again without compensation or apology. Overall, the experience felt like dealing with a used car salesman--issues were hidden, options concealed, product information was incorrect, and communication was poor. Most disappointingly, my wife experienced increasingly rude treatment, including disregarded emails, belittlement of her expectations, and even legal threats.There were countless other issues and disrespectful comments that are too lengthy for this review. I hoped waiting a few months to write this review would make me feel better about the situation, as ultimately it is a nice kitchen. However, the treatment from the owner was unacceptable. I get no joy from writing this review but hope it helps others make a more informed decision, as I feel taken advantage of and foolish for trusting Scibners promises.

I recently had my kitchen remodeled by Scribner's Kitchen and Bath Design. I couldn't be happier…read morewith the results. From the initial consultation to the final installation, the process was seamless. Jim and Cindy are amazing and a delight to deal with. Cindy is very knowledgeable and helps with all the finishes, colors, flooring, hardware, etc. as well as scheduling. Jim is the owner and his building knowledge is impressive. He visited the site everyday. Jim has a tremendous team that he has worked with for years- extremely professional and they all worked hard to meet the high standards of Scribner's. Once they started there was never a delay- the electrician, the plumbers came when needed. No was called off for another job. It really is a well oiled machine. I was always well informed of what was going on. This is a top-notch organization. If you want a great kitchen, run, don't walk, to Scribner's Kitchen and Bath Design!

Excellent work and service. Great crew. Came as promised and finished as promised. Highly recommend…read morethis business.

We hired Master Tile to redo our master bathroom. Master Tile was great to work with. Jana was…read moreincredibly patient and easy to work with. She made the process easy and streamlined. Jhinson, who managed the project, was professional, always on time and incredibly responsive throughout the project. The team provided suggestions and advice on how to improve our bathroom and were open to changing things when I wanted to make last minute design changes. Overall, the team was great to work with and I would highly recommend using them!

Extremely professional, courteous and neat! Our new bathroom is the nicest room in the house!read more

From the owner: kitchen and bath remodelsread more

Ellen at Tile America in New London is a fantastic salesperson & designer! She helped me choose…read morebeautiful tile for my cottage bathroom & kitchen. So many tiles to choose from at the store!

Besides an awesome selection, I couldn't say enough nice things about how knowledgeable and helpful…read moreJamie, the store manager is.

Ulli in New London, CT is excellent to work with. She is extremely knowledgeable and easy to work…read morewith. She designed our kitchen and we could not be happier!

Customer service went from good to poor as soon as I wrote the check. Had to pay 100% upfront…read morematerial and labor. It took nearly 6 months to get the right cabinets, multiple installation attempts for a total of 7 cabinets. As far as the quality of the cabinets goes, so far so good but it's only been a month. I did chose a upper level constructed cabinet! Sorry EK , no stars from me!

Glenn and his team did a wonderful job painting the exterior of our home! It is refreshed and…read morebeautiful! They are very easy to work with during such a large project! The team is prompt and considerate of your property! They went above and beyond filling in wood which had deteriorated .. they ask questions instead of assuming and were patient with our requests! We are very pleased with the result!

We had GK Painting power wash and paint the exterior of 4 buildings at St. Agnes Church in Niantic,…read moreCT. OUTSTANDING!!! Their price was VERY competitive, they gave a time and cost estimate and stayed within both, even though there were several added "chores" to the entire project. Good communicators, clean and meticulous workmanship - The deserve MORE than 5 stars...

I actually found Established Homes LLC online, after reading the amazing reviews. We could not be…read morehappier with our choice. They built us THE most amazing deck. It's our pride and joy! The quality and workmanship is top notch, the workers were on time 100% of the time and they were always kind and worked very hard, sometimes 10 hour days. The price was very fair and the completion promise was upheld. Robert (owner) has a 100% satisfaction guarantee and he means it. He's just the best to work with! My husband and I spend every evening on our beautiful new space, and we're in awe every day!

We had a fabulous experience with Rob and his crew! They redid our upstairs bathroom and we…read morecouldn't be happier. Rob was very conscientious, always making sure the house was picked up and swept before they left, keeping the site clean. He always made sure I was happy with something before moving on and put up with my back pedaling and occasional indecisiveness. They also got it done in a month, even with having to redo our floor and some insulation due to mold. Would 100% recommend and will use again!

Wow, just wow. I went here to check it out since it has been awhile from my last visit. I did not…read moreexpect all the variety of items here. Thinking we might get one thing, I wound up with a cart full. Toys, books, Xmas items, candles, just too many things to list. Definitely is on my stores to shop from now on.

First and only time shopping was pre Christmas. Got amazing gifts (mostly books), and some…read morehousehold things like bathmats. Loved this store. Will return!!