Our experience with Scribner's Kitchen and Bath, particularly owner Jim Moran, left us feeling…read moreprofoundly disrespected and fell significantly short of our expectations for a "luxury" kitchen designer. I remember assurances from Jim Moran that he was detail-oriented and would collaborate with my wife--an architect and engineer--he was notably absent from the design process after our initial meeting. For six months, near weekly design meetings with Scribner's were frustrating due to incorrect or unchanged plan updates. My wife ultimately developed key design features for the kitchen on her own and which I recall Jim Moran acknowledging were superior to his own. During construction, we discovered the kitchen island was installed 8 inches off-plan and was 6 inches shorter than the design. This highlighted that the measurements used to develop the plans were off by nearly six inches and resulted in a less than 27-inch clearance around our island. It felt as though Jim Moran dismissed our concerns, as I recall him claiming "he didn't think we'd notice" the change and stating the clearance was "fine", although not to code. I remember him only conceding to relocate the island when we pointed out it wouldn't accommodate my mother-in-law's wheelchair. Due to the inaccurate measurements used for developing the design, months of my wife's meticulous work on sightlines were rendered useless, for which we were offered no compensation. Undiscussed design details and quality issues were prevalent. Incomplete tile work, cracked new cabinets from costly under cabinet lighting installation, multiple unfilled crown molding seams, and countertop seams not identified in the design. Nearly every cabinet was damaged, and adhesive, from mounting the countertops, was left to harden on interior cabinet walls. In every instance it felt Jim Moran was only interested in fighting us to avoid rework. When my wife asked how we could adjudicate these issues, I recall Jim Moran shockingly threatened us with legal action. Not at all the experience we'd expect from the owner of a "luxury" kitchen contractor. I was further insulted when Jim Moran implied our complaints were related to being unable to afford the renovations; which is completely untrue and unfounded. Our checks all cleared without issue. We were never offered compensation or rework for the majority of our concerns as, it felt like, Jim Moran belittled our quality standards. The project, estimated for 4-6 weeks, dragged on for over 10 weeks, with no compensation offered for our increased displacement time or food costs. Insultingly the team abandoned the site without notifying us, and did not perform a final walk-through or punch list, leaving a dishwasher with standing water and tile unfinished. When we reached out to Scribners for help they notified us that the job was complete. We withheld final payment on appliances due to unsatisfactory installation and Scribners accepting damaged products. The appliance store graciously was able to get Jim Moran's attention which prompted another week of disgruntled contractors trudging through our home to fix appliances, tile, and lighting. Even then, broken pull-out cabinets remained, which I, exhausted from the experience, opted to fix myself, again without compensation or apology. Overall, the experience felt like dealing with a used car salesman--issues were hidden, options concealed, product information was incorrect, and communication was poor. Most disappointingly, my wife experienced increasingly rude treatment, including disregarded emails, belittlement of her expectations, and even legal threats.There were countless other issues and disrespectful comments that are too lengthy for this review. I hoped waiting a few months to write this review would make me feel better about the situation, as ultimately it is a nice kitchen. However, the treatment from the owner was unacceptable. I get no joy from writing this review but hope it helps others make a more informed decision, as I feel taken advantage of and foolish for trusting Scibners promises.

I recently had my kitchen remodeled by Scribner's Kitchen and Bath Design. I couldn't be happier…read morewith the results. From the initial consultation to the final installation, the process was seamless. Jim and Cindy are amazing and a delight to deal with. Cindy is very knowledgeable and helps with all the finishes, colors, flooring, hardware, etc. as well as scheduling. Jim is the owner and his building knowledge is impressive. He visited the site everyday. Jim has a tremendous team that he has worked with for years- extremely professional and they all worked hard to meet the high standards of Scribner's. Once they started there was never a delay- the electrician, the plumbers came when needed. No was called off for another job. It really is a well oiled machine. I was always well informed of what was going on. This is a top-notch organization. If you want a great kitchen, run, don't walk, to Scribner's Kitchen and Bath Design!

I highly recommend Matt from Kitchen Living in Marlborough, Ct. He and his crew did a fantastic…read moreremodel of my kitchen. The design phase was very informative and he was accommodating to my last minute changes. His workers were professional and always left me with a clean house. Thanks, Matt and Casandra, love my kitchen!

Best place around for materials. Top quality masonry products. Knowledgeable and attentive staff is…read morewhat makes this place my #1

Very poorly organized. No signs on where to go or where stuff is. It's kinda like driving to a…read morejunkyard. Nobody is around to help. What a dump.

I brought a bottom freezer refrigerator. the price was great they will work with you to get what…read moreyou can afford. They are in connecticut I am in Warwick rhode island and they deliver and took the old one. It was a tight fit but they made it look easy . I would give a 15 out of 10 that's how good they were. Even if you are not in connecticut check them out.

If I could leave a lower review than 1 Star I would. My fiancé and I are in the process of…read moreremodeling our home- we were in contact with the owner via Facebook market place about a double stove he had posted. It was exactly what we were looking for. We had an agreement on meeting in the early afternoon today, which was the quickest we could both leave work. We live in Massachusetts, and we both were leaving work early to meet up about with the owner. He didn't even tell my fiancé that it was sold, when my fiancé messaged him when we were about to leave asking if cash was okay he responded that someone was currently buying it. If you have a storefront... don't post on Facebook marketplace making agreements with people if it's "first come first serve" maybe post that in the description of the product. This is an AWFUL business practice, we were coming out of state and planned our entire day around purchasing this item. Absolutely disgusted with this company. "We don't pay bills with just words" then don't post on Facebook marketplace.

We have purchased many appliances from Keiths. I'm a little late in this review, but Unfortunately…read morefor us we have become regulars bc 4 appliances have needed replacement in under 4-61/2 years. Not their fault. I'm just getting to the point. They have an excellent service department, especially Sammy. D Josephine was extremely helpful when I was extremely irate. They have an excellent customer service department too Top notch! Today, unfortunately, we had to order replace another refrigerator, (3 years of life) but we had a great sales rep Ashley. Patient , kind and knowledgeable . I would highly recommend Keiths appliances. Hands down THEY CARE ABOUT THEIR CUSTOMER! Top notch team Sincerely Josephine

Credit to the delivery team--they did the right thing by identifying the dryer was damaged and…read morestopping the delivery. Unfortunately, the overall experience with Keith's Appliance was very disappointing. I purchased the dryer when there were multiple units in stock (around 10), but delivery couldn't be scheduled for two weeks due to their backlog. After waiting, the unit arrived damaged--and by then, all other units had been sold. I also had to call them myself both to arrange delivery and again after the failed delivery--they never followed up. So despite buying while it was in stock, I ended up with nothing after weeks of waiting. I understand issues happen, but there was no meaningful effort to make this right. I hope the team takes a closer look at this situation.

Great local business with good prices and very friendly staff. They take the time to answer…read morequestions and offer suggestions depending on your project. BeiGreat quality wood, ery very helpful!

Update: I've been back several times since my previous review, and I've met only one employee in…read morethat time who was personable and warm. I'm glad for at least that. Not the nicest to women, it feels like they look down on you or don't treat you as equal. I wish I got more respect from the employees.

Wonderful shop! I've been a customer for many years, and they always do a fantastic job. Sue is…read moreincredibly knowledgeable, honest, and always knows what works best. That's something I truly appreciate about her. Their prices are also extremely fair. Highly recommend!

I am so pleased with the help I received from the ladies at Nautical Needles…read more Leonora and Sue have great design ideas. They helped me choose fabrics and trims for my project. Their assistants were helpful and efficient, as well. I recommend them highly and will use them again! Thank You! Laura B

My wife and I loved meeting Rosy, the golden retriever.She was so welcoming! Cheri was very nice…read moretoo! The chairs are wonderful and they last quite a long while. We probably should have taken better care of them but with a seasonal washing and linseed oiling, they retain their luster very well, and they are so well made! We bought (6) more and We promise that We will take better of the new ones! These are good people and they truly deserve Your business! Thank You Baldwin Adirondack Chair Company!

We stopped in to check out the 54 inch patio table and benches. They were very helpful and gave us…read morelots of tips and information on how to maintain the furniture. We purchased the table and 4 park benches for our patio and they delivered the same day. It all looks amazing and is very solidly built. Everyone was incredibly nice and I couldn't be happier with the furniture and experience.