Horrible. Walked into my home when I wasn't there with no notice. They sent one email which ended…read moreup in my spam folder. Then proceeded to tell me that I would be charged if they couldn't change an air filter. The home I moved into had an insane amount wrong with it broken doors, dirty, trash left outside, broken washer, broken toilet that I had to fix myself w/ water turned off to that toilet, trash in garage, broken closet etc now has broken garage door. Paying 1500/month or so in a nice neighborhood in Edmond. Before moving in a tenant all should be in working order and clean. Moved in in NOVEMBER and stuff from my original maintenance request still isn't fixed. It's funny they tell me they have a good reputation but I hear from people coming to fix my stuff that they are horrible. GOOOD LUCK! ****update**** they did end up apologizing changing all of the locks and fixing my garage door after much complaining. I changed the stars to 3. I do now feel more safe even though this should have never happened they did address the issues.

PLEASE GIVE YOUR HARD $ to a company who values your commitment. Very rude in person and worse on…read morethe phone. Customer service is non existence. Everything you will read negative is accurate. Rental agent was great. HIGHLY NOT RECOMMENED.

Great service! They are a family/relationship based company and are always helpful with anything…read moreyou need to help find a home or rental that works for you. Goes above and beyond to maintain a good relationship. They don't just care about the transaction but actually take the effort to get to know the client and aid us. I would definitely recommend using them for your realty or property management needs!

We moved out of State and rented our home for the last 2 years managed by Rognas. The first year…read morewas fine since the tenant was very punctual. She moved out after a year and left the house in good shape. The second year, a group of 3 friends college rented our home. They had issues being punctual with the rent, some months they were behind coming up with the rent. The accounting was off. I contacted Rognas property manager Susanne many times to deal with this and she said they would have Anna look at it. I tried emailing front office and even said I would terminate contract, no response. After a few emails, and time passing, saying she didn't know about the accounting and would let Ana know, I texted Ana. She said she would take a look at the books. She finally talked to the tenants and they started paying the rent on time. No late charges were ever assessed against the tenant though contract said it would be late after the 5th of the month. The tenants gave notice and the property was the vacant for almost 15 days and there was no movement. I decided to sell property after seeing a new contract from them charging a higher percentage + additional fee for renewal each year. . They notified me that they needed 30 days to finalize the books. Really? It was released a week before the 30 days but why hold up the property if it was empty? It would have been a good token to do that. The property was left dirty (see pictures) and I had to pay $450 to clean it. I have not heard if they reimbursed the tenants the deposit or keep it? I do not seek to reimbursed because it is a headache to me. I rather take it and just give a review. I am not a demanding person, I am flexible and patient but businesses need to take care of their clients well. I firmly believe this. I do have all emails and correspondence saved for reference but don't find necessary to list here. This review is similar to here and other reviews of Yelp which were more emotive but agree that communication is terrible, customer service terrible, book keeping is terrible. I would not recommend at all.

Dalatri Property Management has been great thanks to my Property Manager, Jeremy D!…read more Jeremy is awesome, attentive, caring and has excellent communication. I haven't had a ton of issues at my place but sometimes dealing with larger property companies you can easily feel forgotten about when things pop up. I know having Jeremy as my manager means having true advocate looking out for me and making sure everything gets handled timely and professionally. :)

Excellent service, fair pricing, and delivers on their promises. Mr Dalatri and his team has went…read moreabove and beyond to deliver on the services I requested.

I relocated to NYC, but decided to keep my property in OKC. PMI came to my rescue and found a…read moretenant super fast. They have been extremely professional, transparent and kind; always communicating everything with me immediately. I would highly recommend using them to help manage a property!

From the owner: Property Management Inc. Oklahoma City is a full-service real estate asset management company that…read moreprovides professional property management and real estate brokerage services. We offer both residential and commercial property owners with the highest quality property management services using state-of-the-art technology to keep them informed of how their investments are doing in real-time while providing tenants of these properties quick and easy access to maintenance requests and billing. Property Management Inc. Oklahoma City provides our clients with excellent customer service by maximizing owner profitability while preserving their investment in real estate. At Property Management Inc. Oklahoma City, we make property management, manageable! Our office is locally owned and independently operated. We are part of a larger franchise that has been perfecting and changing the property management industry for over 20 years. The experience we have gained worldwide truly reflects within our service offerings on a local level. The key to our success is not only providing prompt, friendly and professional services to our property owners and their tenants but also understanding that your property is an essential investment in your future as well as ours. We not only strive to increase the value of your asset over time, but we also help you set the maximum rent possible, so you grow in your investment.

I reviewed this company before. While I lived there they were good about fixing things and were…read moreresponsive and professional. Upon leaving they really racked in the fees. I had the place professionally cleaned....I paid a company and they still charged me to clean. It really was absurd how much of my deposit they kept. Beware.

Theifs ! Owner is a Liar…read more Pillar of the community for lying and stealing deposits ! Awful place don't do business with them, you will never, and I mean never get your deposit back.

Alex Holk doesn't answer his phone or emails. He sends out terse messages lacking clarity and…read moregetting clarification is impossible.

This company refuses to return calls. they NEVER answer their emergency line. They discourage…read morecommunication between homeowners and our HOA board. They refuse to communicate via the U.S.Mail. Oklahoma law says people cannot be compelled to communicate online. I would avoid them.

This company has managed our property for several years now, they started off strong by finding us…read moreamazing tenants in one day who have stayed for many renewal terms. They have continued to serve us well through some minor repairs and things that have come up. They are also on the lower scale for pricing and were very happy with them.

I have been with this company since 2019, and have no problem so far! They reliable, professional…read moreand very helpful. I will never change them and I recommend them 100%.

We pride ourselves on being open and easy to communicate with. Many times clients will not…read morecommunicate toward the end of their lease leaving us the house in bad shape. We try and save as much of your deposit as possible. The best way to accomplish this is to contact us before your lease termination and let us walk the house with you.

Melrose is a fabulous agency, I've had the opportunity to work with them in leasing and sales…read more Susan, in particular is always available and a joy to do business with. Keep up the great work!

If you are a landlord considering this property management company, read the contract very…read morecarefully--line by line--before signing anything. In my experience, their practices were misleading and one‑sided, and the contract language heavily favored the company while leaving landlords exposed. Issues that were not clearly explained upfront later became problems, and when concerns were raised, accountability was deflected rather than addressed. I had an incredibly frustrating experience with this property management company, and I feel compelled to warn others. From the start, communication was poor and inconsistent. Important concerns were either dismissed outright or met with delayed, vague responses that offered no real resolution. I was repeatedly made to feel as though my concerns did not matter, even when they were legitimate and reasonable

My family and I moved out of a lease property managed by this company and the gas and electric…read morecompany keeps charging me for this properties utilities. Reaching out to OG+E, they said if RPME calls and confirms my move out date, then they would drop the charges. I reached out to RPME who has said they've called and discussed the move out date with OG+E and when I follow up with OG+E they say they haven't had anyone call to confirm the date so they won't drop the charges. If you're looking to rent a home managed by this company, please run if there's another home you're looking to move into that's managed by another company. Anyone is better than RPME. They don't lift a finger apt answer the phone for anyone. If they read this review and simply make one phone call to OG+E to confirm my move out date then I'll happy delete this review. The outstanding utility bills have wrecked my credit score which is getting in the way of my family and I qualifying for a home loan at the moment.

Signed a lease agreement. Then Tms wanted to change the term of the contract. Also contract writer…read morewas unfriendly and cold. Not a people friendly place.

We have been involved with TMS for several years. Every time we call them it's laughable how bad…read morethey are at customer service. They always seem old and cranky and angry that we called even if we call with good news. They always remind us that "we are not the only property that they own." They usually answer the phone with "who is this?" Instead of "thank you for calling TMS." We have a running joke about how unfriendly they are on the phone. It usually takes them about 2 months to get back with us if we need something. They are bad at managing their time and their people and as a property management company that is all that they should do well.