I want to be fair and objective: the first time I came here, the service was fine and…read morewell-documented. That's why I returned. But the second visit told a very different story. I'm a woman, and I believe the shop assumed I had no knowledge of car repair pricing. I have the full digital estimate saved as screenshots, so here are the facts: TRUNK WEATHER STRIPPING Quoted: $433.08 Labor: $132.78 | Part (trunk seal): $274.44 Reality: A trunk weather seal costs $20-$60 in parts. Labor is a straightforward 30-45 min job. Fair total in CT: $100-$130 MAX. They were charging 3x the reasonable price inflating the part alone by over $200. SPARK PLUG REPLACEMENT (6 cylinders) Quoted: $961.78 Labor alone: $691.03 | Parts (6 plugs + gasket kit): $213.32 Reality: According to AAA, RepairPal, and industry standards, a V6 spark plug replacement runs $150-$350 total, or up to $500 at a dealership for hard-to-access engines. Labor nationally ranges from $55-$437 they quoted $691 IN LABOR ALONE. That is simply not defensible. POWER STEERING FLUID RESERVOIR Quoted: $454.78 Labor: $182.10 | Part: $245.53 Reality: This reservoir typically costs $30-$80 in parts. The job takes under an hour. Fair total: $130-$170. They marked up the part by over $170. MOUNT & BALANCE 2 TIRES (215/60/16) Quoted: $373.74 They also added $23.79 for "Road Hazard Coverage" without asking me. Reality: Those tires run $80-$110 each at Costco or Walmart. Mount & balance is $20-$25 per tire. Fair total: ~$230-$270. I declined all four jobs. The overcharge on just these items totals approximately $1,000-$1,300 above fair market value in New Haven, CT. What I did approve (Fluid Film Treatment $199.99 and Transmission Drain & Fill $193.66) seemed within a reasonable range and I have no complaint there. If you are a woman, speak limited English, or appear unfamiliar with car repair get a second opinion before approving ANYTHING here. Bring someone with you, or check RepairPal.com for fair price ranges in your zip code before you walk in.

My father just got his car from this place and paid 800.00 and the car is still not fixed. I will…read morebe filing a complaint on this company ASAP with Consumer protection.

The work has always been done correctly and at a fair price. Jeremy and Geena are easy to deal with…read moreand they can usually fit me into their very busy schedule. I recently had the front end of my 2016 Honda Accord inspected after replacing my tire. Jeremy reported that the struts were original and worn but not blown or leaking. Although replacement was not absolutely necessary, he noted doing so could improve ride quality and handling. I opted for the improved handling. He also reported that the front brakes were causing shimmy so I followed his recommendation and replaced the pads and rotors. The car handles noticeably better at highway speeds, which is important to me.

Geena and Jeremy are very pleasant to deal with and listen to you…read more Good communication. They don't push unnecessary repairs and work within your budget. I always use them for my repairs and recommend them without reservation.

This place is horrible and extremely overpriced. I told my sister to stop coming here but she…read morewouldn't listen. This is the second time she gets a service here and her car broke down the very next day, leaving her stranded and the car is still fucked her only hope is that the dealership can fix it. So not only did they not do their job and took my sisters money, they made her car worse and have cost her thousands of dollars.

I have been looking for a mechanic to do work on my Honda crv for months and haven't been able to…read morefind anyone. I brought my car in 45 minutes before closing and the owner, Gary, looked at my car and fixed my issue within 5 minutes- and he didn't even charge me! He was so kind and helpful, and he explained everything to me perfectly. I am going to start bringing my car here regularly. Thank you!!

Ken is the man!…read more While at another well-known tire store, I was informed after a tire rotation, that my rear breaks were at 3mm and needed work. I was quoted $399. Something didn't feel right, so I contacted Ken at Safe Auto Service and made an appointment. I brought the car to Safe Auto. They did a test drive and pulled the wheels apart for inspection. Ken informed me my brake pads were good and did NOT need service. He could have just as easily confirmed I needed work and charged me. An HONEST man! I now have a new repair shop going forward.

Brought my 2015 GMC Sierra 1500 in to have the AC checked (blowing warm). Thoroughly checked all…read moresystems and checked for any leaks/repairs required. Determined a recharge was all that was necessary. Price was extremely reasonable. These are good, honest mechanics not looking to take advantage of their customers. I'll be returning for future service. Highly recommend to all!

Jeff and his Team did a fantastic job on my husbands 2007 chevy Silverado,it turned out to be a…read morevalue stem spring,he had it up and running in no time,easy to accomodate and very reasonaly priced,can't say enough,going back next week for new tires on my Toyota,stop buy and say Hi,Jonathan D and Linda C

Awesome guys there. I've been bringing my car for yrs here he tries to accommodate the best he can…read more Had some big repairs they did at very reasonable prices.

I purchased my daughter's BMW 2016 X4 with 114,000 miles. She lives the North Shore. Boston has…read morebeen taking it to NorthShore Autoworks , specializing in Bmw's, etc. they told her that she would need front brakes in future and oil pan leaking mildly . Could wait until this fall 2026. I bring it to Portland automotive and they tell me I have about 15 things that should be addressed , total of $7200. Somehow, I didn't feel comfortable with the service manager owner when I asked him if there was flexibility in pricing during a text exchange, he did not answer. He seemed annoyed when I asked him if the parts were OEM, there was no detail on the estimate, In this regard. I have driven BMWs for 20 years. So I just got a phone call from a very highly regarded Bmw mechanic in West Hartford, who is known for as honesty. He told me my brakes were 75% fine a little wire on the rotors on the front and a little less in the back, but nothing I had to address right away. Whereas Portland automotive told me I needed a complete thermostat sensor yada yada when they check the codes, this Mechanic and West Hartford said he would do less and then see what happens (instead of trying to gauge me.) what convinced me to get another opinion was reading the reviews on Portland automotive, which seems sketchy, especially by men who probably it appears to me no more about cars versus the women to think they're very nice. Well, I'm a woman, but I go with my gut instinct, and in this case, it told me to go elsewhere.

Terrible customer service. Wanted mr to wait ONE HOUR to simply swap puy a disposable battery in my…read morekey fob. If they're that slow when it comes to service I wpild never trust them for anything truly difficult.

Excellent work replacing a failed axle. Super good price. Handy at many tasks. I saw owner…read morecarefully dissecting an engine. Amazing local talent. Next project is check engine light for failing oxygen sensor. Better than the dealer by far. 2004 toyota camry that I love and want to keep going til I die.

I had a diesel truck they worked on a few years ago. They sucked. They could not diagnosis a…read moreleaking head gasket and did a shitty job changing out injectors. They talk a good game but deliver little. I would look elsewhere. And yes, they have the family tag team stuff going with all q's fielded thru mom.

I've been going to this garage for many years. They are very honest and fair. I trust them with my…read morecar. They keep track of the condition of my brakes, tires, battery, etc. I've had trouble getting my tire pressure correct and stop by and it's done for me. Phil and Paul are the best! Great family run business

Ole miserable man charged me 220 dollars for my car being towed to his place for 10 hoursread more