Terrible company and service, do no use them, you will pay for it in the end. After 14+ service calls to a lemon furnace (Which they refused to swap out under warranty), i had to change to another company for the warranty work who pointed out that everything 33wally did was incorrect and they also used parts (to save money) which voided the warranty completely. This company has come many times over the year to fix this lemon, and did everything from cutting vent work, to getting glue all over the washer/dryer. They swapped out every part they could before the issue being 'fixed' by the other company within 20 mins. The tech said that 33wally should have known about the problem and fixed it just as quickly, but they are incompetent. Took them to the BBB, which went no where because they lied about the situation. Ultimately the furnace finally died, surprise surprise, this year and its not under warranty because of crappy practices they did. They also removed all the review from their facebook page just so others did not see it and comment. When we posted our issues, many others came forward. Their own webpage disallows 1 star reviews, so read the reviews on google reviews... you'll see others complaining about the same things. I don't like dragging companies into the dirt, but this one needs to understand that you cannot get away with this crap in 2017. read more