The owners are two of the most friendly people I have ever met. From the minute I called to the…read moreminute I no longer needed a unit they were there to help. They also went out of their way to help me when I was moving my things out of the unit. The upkeep of the facilities is marvelous. Unit was spotless and in fantastic condition. On top of all that the have a secure facility in a secure easy to access area. I would recommend this place to anyone needed short term or long term storage in Missoula.

omg, susan pugh, you are amazing. susan went above and beyond to accommodate, with all of my needs…read morewith my storage unit. her performance was outstanding, and very friendly. i highly recommend susan for your business. the prices were outstanding. i will tell all of my friends and family to come see susan, for all of their rental needs, because susan has your best interest in your company. keep up your fantastic work and keep smiling. thank you so much!!

No one returns phone messages unless it's a convenient time for them. Meeting someone on site is…read morealso based on his convenience. No phone number to call if you're running late to the time that was convenient for him. When I did talk to the guy running the unit he just went on about how overwhelmed he is with returning phone messages. I just booked a reservation and now need to find out how to cancel it after reading the other reviews.

This review has been a long time coming. I rented from them for a few months to store my vehicle…read more Yes they have an open lot that you may store your vehicle however you must understand that there's also inclement weather in this state. And by that I mean ice and snow and sleet. So depending on whether you choose to store your vehicle in the inexpensive open lot or if you choose to use an actual storage unit. Which is what I did. Excellent experience. Very professional, quick response extremely brand new and clean facility. Very accommodating and I would definitely use their storage facilities if needed again.

This storage unit is very clean and taken care of. The gals at the front desk are extremely helpful…read morewith any problems that may arise too! I also love the accessibility as it's right next to the interstate.

Very friendly and professional staff. Someone broke a window out in my camper (I didn't have…read moreanything valuable in it, so nothing was taken). The manager, Doug, helped with the police report and review of the video cameras. He had me take it to Bretz RV and paid for a new window. The staff truly cares about your items and take it personal when something happens to them (which is few and far between)

Update: They haven't had reviews in months now after a couple bad reviews... There is about 6 or 7…read morenew five star ratings in almost one day alone after a couple negative reviews. My Dad one left one talking about my boyfriend and I whom were the customers and left photos of my car. It is being told to the public that it is a fake review when he said it was his daughter who was the customer he was talking about.The manager and his family and employees seem to be reviewing their employer. https://www.google.com/search?q=vigilante+parking+on+the+fly&oq=vi&aqs=chrome.0.69i59j69i57j69i59j46j69i60.1233j0j9&client=ms-android-verizon&sourceid=chrome-mobile&ie=UTF-8 TL:DR-let them store a freshly cleaned, brand new car for three weeks and came back to a car that had been smoked in and used as an ashtray and trash can. Edit: I called to complain and he called RIGHT back. We had a lovely conversation and I believed he would then simply clean the car and that would be the end of it. Still mad, but whats done is done, right? So I sent photos and video via text and then he acted as if our phone conversation had never taken place. Edit: They have blocked me on facebook and taken this post off of their page. All we wanted was for our car to be detailed. Which is reasonable. He also kept ignoring us about the video footage of our car possibly being left unlocked when it got parked out front of the building. Paid to store our brand new car that I've been saving up for since high school to get... at Vigilante Parking On The FLY in Missoula Montana for three weeks and the response we got back was appalling. I'm not a smoker and now our brand new car stinks when we have been taking very good care of this vehicle with cleaning, etc. At first he offered to detail it now he's saying we left our car like that. Don't do business with these awful people. Dude what part of we don't smoke don't you understand? They won't take care of your things or do the right thing if something like this happens. They will turn around and blame it on you. We locked the car at the airport (as they instructed) and the only people who had a key was us and this business to come pick it up. Feel free to share this post to get the word out. I don't want this to have to happen to anyone else.

anyone with a code could vandilize your car i had a storage unit they damaged the door on and stuff…read moregot stolen out of. would not trust my car thier. Manager gave me multiple names who know which one was real.

Well, they added 'final month will not be prorated' to their contract. I didn't notice this and…read morewhen I asked to use if for the rest of the month they said they had already removed me from the system and issued a refund for the deposit. It's been nearly 3 weeks and I still haven't received my deposit back. When I advised Becky that I was being denied service that I payed for and would be disputing through my CC company she sent me back a text advising she's just an 'office clerk'. Looks like BBB and CC disputes are my only recourse.

My family and I packed our entire lives into a storage unit here thinking it would be safe. Cameras…read moreseem to be everywhere. What we didn't know is it wouldn't be safe from hundreds of disease carrying rodents. Mice infested our unit and all of our belongings. What was not thrown away had to be bleached, scrubbed and disinfected. And to top it off we never received our deposit back after being told it would be sent and I've even left a couple messages. So if your belongings are something that you want to keep, which I would assume is the case for renting a storage unit, I would look elsewhere.

Customer service person that returned my call was unhelpful and rude. My information was on the…read moreaccount to verify that I am authorized to get payment information. Payment was made by credit card yesterday which they verified, but they would not send me the payment receipt. He was absolutely rude from the minute I answered the call back, talking over me when I answered his questions. Avoid this place.

From the owner: Mullan Self Storage wants to help you with all of your storage needs. Visit our location in…read moreMissoula, MT, and see how our storage options can help you!

I reserved a penske truck at cheap Charlie's. As the pick up time changed a few times on my end,…read morethey were nothing but accommodating. I've used penske truck rental for many many years and this experience was by far the best I've ever had. Very helpful and kind. When I got to their location to pick up the truck, I was in and out of there in no time. They were very thorough on the inspection of the truck, the truck was detailed on the inside and out, and I was a happy camper! Couldn't of had a better experience. I highly recommend this business. Regards, Jeff Myers Myers moving

While out of state, I reserved an outdoor rv storage space at Cheap Charly's Mini Storage on…read more3-19-2021, paying a $75 monthly fee and $10 setup fee. I called them the next day (3-20-2021) and told them that I no longer needed the space. The manager said it was ok, that she would go down the waiting list. I asked if she would just put what I paid back on my credit card and she said no, it's nonrefundable. Keep in mind, I called the day after I reserved the rv storage space AND they had a waiting list for people wanting that rv storage space. I asked her "So you're going to keep the $85 I paid and rent the same spot, for the same month that I paid for, to a person on the waiting list for another $85?" Her response was "I thought you understood it was nonrefundable." She had clearly stated that the $10 setup fee was nonrefundable but not the $75 monthly fee. I think this very clearly shows you the type of people you'll be dealing with if you rent from this storage facility. I was completely astounded that they would keep my money after one day, my rv never in the space, and especially when they had a waiting list for this rv space? I find this incredibly greedy and very bad business practice!!! I would strongly recommend using a different storage facility!

I had the best experience with a very last minute need. The manager, Kevin is a good communicator…read moreand called me when he didn't have to. He treated my daughter well and was just a joy to deal with all around. The facility is nice and clean. Would recommend!! Thank you Kevin!!!!

Mouse. The storage units are all connected, not all sealed off. The overall quality of the unit is…read morebad because they are not sealed off. For the price would not be worth it if you don't want mice in your stuff.