Customers beware ! I threw my parents a surprise 30th anniversary last weekend and had rented a…read moreportable bar from the Wolcott Party Plus for $79.99. I was dealing with a guy named Mike(possibly the manager/owner?) and we agreed that I could try to get the rental returned by either Monday or Tuesday this week, as this rental required a truck to haul it. It was clearly understood that I needed help from my friend that has a truck. Come Saturday, Mike gave me a call and the tone he conveyed was very bossy and I swear he was yelling his words like "I just wanna make sure you understand it needs to be picked up soon!" I gave him the benefit of the doubt thinking he's just a little nervous on the timing. We picked it up before 1 with no issue. During the party, the bartender I hired had used the ice storage compartment in this cheap plastic bar, and pointed out that there was a leaky water drain spickett that was faulty and kept leaking water all onto the floor. My bartender had slipped several times and even fell one time. Come Monday, I get a call from Mike yelling at me again saying I was supposed to drop it off on that day, even though he agreed by Tuesday the latest. Come Tuesday, he calls again asking when the bar is being returned. I told him my friend was able to drop it off no later than 2:30pm. I was appalled when he responded "WE CLOSE AT 2!!!" I explained to him that the timing was out of my control and that he understood I do not own a vehicle large enough to get it back before 2pm myself. I told Mike that my friend could drop it off in back, but his pissed off anxiety stricken tone didn't want to hear me out. He said "if you drop it off in back and it gets stolen overnight THATS ON YOU" and "I'm gonna need to inspect it when it does get returned to make sure there's no damage." That's when I told him that there was damage on the leaky spickett before I ever rented this POS and the problems it created at the party, particularly the hired bartender. His voice became timid after that and didn't wanna talk about it as he ended the phone call less than a minute after. To top it all off, my friend called me at 2:15pm saying that it was dropped off but nobody was there and took a picture of where he dropped off the bar in back. I never received a call or text from Mike on Wednesday, and honestly I've never had such a terribly unprofessional experience from a business like this in my entire life. Many of my friends and family couldn't believe how awful this place is and everyone I've shared my experience with agrees that this place should not be in business. I hope Mike turns to God or even Anger Management.

Party Plus has been my go-to for any of the parties that I've had in Wolcott. They are always good…read morein a pinch too and their rental prices are pretty good. They have large storage facility in the back of their store for all their tables, chairs, etc. The prices of their party supplies inside the store are okay but not the best I have found when visiting in the past. This time around I ordered some tables and chairs. When I went to pick up my chairs/tables they had me drive around back to pick up my rentals. They help you load it up and have you do a final signature. Very friendly staff and they double check to make sure you have everything you ordered. The products were in all fairly good condition. The following day when I returned my rentals the two guys I spoke with were very polite and let me know that I had to finalize the return inside afterwards. Within ten minutes I was all set and on my way home.