I had a wonderful experience staying at Extended Stay America. Out of all the hotels I've visited, this was the first one that had both a refrigerator and a stove in the room, which made our stay so much more comfortable and convenient. From the very first day I checked in, the staff made me feel welcome. Nethol was incredibly helpful and kind, making the check-in process smooth and easy. Throughout my stay, Sarah, Shayna, Virginia, Amy, and Tyler were all so friendly, professional, and attentive. By the end of the week, they had gotten to know me and greeted me by my name instead of asking what room I was in, which made the experience feel very personal. My nickname was nice Amy. Anytime my sons or I needed anything, the staff responded quickly and were always happy to help. Their outstanding customer service truly made our stay enjoyable. Thank you to the entire team for making us feel so welcome. I would absolutely stay here again and highly recommend this hotel to anyone looking for a comfortable stay with exceptional staff. read more

Staff is friendly, but the higher up you go, the worse it gets. Nothing is being fixed at this location because of it being sold in December meaning they have a elevator in a three-story building that is not working which is a violation against many safety laws and regulations especially in the state of California where fires happen often and suddenly... They are trying to put their tenants that are long-term residents on the first floor as to not have a lawsuit when a fire breaks out on the third floor. Cops drive by frequently because of the prostitution and drug addicts that frequent the facility. They condone stealing from restaurants surrounding them and allow screaming children in their hallways while their mother is getting kicked out for prostitution. It's unfortunate that all this is put on staff when it is not their responsibility and the responsibility of management and the upper staff to handle it. I hope to God someone sues this place read more

This place is clean and everyone on the staff is friendly and helpful. When I first stayed, I had an issue with my room not being as clean as it should have been, but Emerson was quick to remedy the situation with patience and professionalism. Tykeem is the new General Manager for this location and he is doing a phenomenal job at getting this place up to par. I am seeing an immediate difference. I even have seen a positive change in the attitudes of the staff. Sarah the team lead is super knowledgeable and helpful. Shayna makes the best coffee and is kind! Nethal is very fun to talk to and makes you feel safe when coming in later in the night. And Hugo is the sweetest man who will always greet you when you pass by. This location really is a home away from home when you need it most! Thank you. read more

We stayed there one night. First of all the room wasn't ready when we arrived. We waited two hours and then decided to go in. Room still wasn't ready. No pillow cases on pillows, we went to the lobby to get them and make the bed ourselves. My son was playing on the floor,no carpet and got dirty from it. No shower curtain in bathroom. Tub was dirty. No towels. Old toys under hideaway bed. Two TV's but only one remote control. Elevator was out of order and exit stairs smelled like old socks. Very unpleasant. They boast of Continental breakfast, but only old tasting coffee, no sugar and a few prepackaged muffins that tasted old. Nothing else. Dog friendly and dog poop around building. Smoking section outdoors with cigarette butts everywhere. Smelled of weed in the hallways. Noisy. read more

Great location , great prices, great team. Clean rooms , next to six flags and tons of restaurants and stores like Walmart. Walkable neighborhood. read more

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The service was lacking. Upon arrival I got to witness a family going back and forth upon their check-in to try and get a working room key. When it was finally my turn I get my key and it wasn't working either. I go back down to grab a replacement and the elevator began moving as I tried walking in and the doors closed as it was going down already. The same family is leaving cause they can't get a working room key I am given 2 more keys and only one managed to work. Tried the elevator one more time and it started going up as I walked in and I hopped out when it finally stopped. When I get back I was eager to shower, as I look into the tub the floor had a hole inside that allowed me to see through it and see wood. Not ideal but I took a quick shower and avoided stepping into the hole. Upon getting ready for bed I realize there's only a thin sheet covering the bed I call and ask for a cover and they tell me to come down and grab it. I skip the elevator and take the stairs and let the staff know about the faulty elevator to which they respond "huh I'll tell my manager later" no out of service sign or anything. I get another thin cover and go back up to the room via the stairs and try to lay down as I do a roach crawls over my head on the pillows and I quickly grabbed it and threw it in the trash can. Safe to say my wife's birthday was ruined and we went home at 2am ish. Tried speaking to front desk as we ran out I waited for about 7 min and nobody came so I left and called back in the morning. Spoke with a manager and it seemed hopeful but they never got back so after a month of waiting I figured I'd make sure to show what kind of service they offer. Good luck staying here read more

I would use this as a last resort hotel. This hotel screams low budget. The elevators were horrible, people were screaming like they were being beat in the middle of the night, everyone who showered in the middle of the night you heard. The pipes were screaming in the walls. The lady's at check in were very sweet. Too sweet to work there. The gentlemen he was a bit lost. It sucks because no good vibes were given you walked in the carpet had throw up all over it. Dogs barking all day & night. Entering the hotel did not have the best appearance. When I checked in the trash was a mess and when I left a day later it was the same. read more

Extended Stay America - This is a horrible view for guest as they enter your hotel. - Hotels Near Me - Stevenson Ranch, California

This place is over priced at $120. for some reason, I thought this chain was at least average... But they clearly cater to a large homeless population because the room smell disgusting... They smell like body odor. The building is old... Pay an extra 20 or $30 and go to a Hampton inn down the street. read more

Extended Stay America - Hotels Near Me - Stevenson Ranch, California

I would like to commend Sarah at the front desk for providing an exceptional guest experience. She truly went above and beyond to make our stay pleasant. Her positive attitude, genuine willingness to help, and warm spirit were remarkable and deserving of five stars. As an added personal touch, she even provided us with warm, freshly baked cookies and oranges from her own home, which was incredibly thoughtful. While this property is not positioned as a Four Seasons-level experience, the rooms were clean and well maintained. The beds were comfortable, and the bathrooms featured showers with excellent water pressure. The room also included a kitchenette with a full-size refrigerator, microwave, and kitchen sink, which added great convenience. Overall, for the price, this hotel represents outstanding value, and I would not hesitate to stay here again read more

Not at all clean it's really quite dirty. You are much better off to choose a different place to stay. Breakfast is truly a joke, coffee muffins and fruit bars. Given everything else wrong with this motel you can't expect more. Housekeeping every 2 weeks (per front desk) dirty stained carpet in hallways, dirt in corners and on furniture. Looks to be a place for transient people, lots and lots of dogs. Our first and ONLY Extended Stay America booking. Think of it as being grouped with Red Roof Inn or Motel 6. read more

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GREAT FRONT DESK STAFF...LOVE THEM The venue looks great from outside but inside ...the lobby is filthy with wrappers etc from the many low class seemingly HOMELESS and POT SMOKING "motel vouchers " types who live here. I'm professional and was there for nearby cataract surgery in March and April I've stayed at corporate Extended Stay in Bakersfield. Night and day ###OVERPRICED...no blankets or comforter...POT SMELL IN HALLWAYS AT NIGHT ##....AND THIS IS A SMOKE Free venue??? read more

We were very disappointed with the overall cleanliness of the hotel. Lobby was filthy when we checked in at 2:30 PM, however our room was better with the exception of some stuff pasted to the counter tops (looked like pasta sauce?). The bathroom also had a constant leak in both sink and tub and you could tell from the water stains that these leaks had been ongoing for quite sometime. We purposely got a room on the first floor because we wanted to be able to have a view of our car and to our surprise, the windows did not feel as though they locked very well and they definitely could've used a cleaning! My husband was able to secure the windows, but since we were leaving and would not be back until later that night, we took our belongings with us! Place looked a bit sketchy, however when we did get back in, the area was quiet and we both slept through the night. The hotel does offer hot coffee and light breakfast items (muffins, oatmeal) in the morning, but when I went out to grab coffee at 8AM, both carafes were empty! I did notify the front desk and they immediately came out to brew more, unfortunately we were on our way out, so my husband had to settle for decaf (well, I didn't tell him so there was that!). I probably will never stay here again unless all other dog-friendly hotels are completely booked. I know there are other choices in the area and will opt for one of them before returning here again. read more

Definitely the worst hotel I've ever stayed in. We needed a place to stay in and from the photos this place looked decent. For $150 a night, not the cheapest, but felt like a dirty cheap motel. The one plus is the workers in the front were very nice. We had 3 rooms and checked in very late at night. The elevator is incredibly slow, pushing the close door button does nothing. It also reeked of cigarettes. There's also a very unpleasant smell in the hallways. Upon entering the room, there's a sign that there's no shampoo and you have to request it. I called to request the shampoo, a hair dryer, and an extra blanket as the blanket is as thin as a sheet. The only thing you might get in this place is toilet paper, towels, and maybe a plastic cup or two. The other room we reserved didn't even have the plastic cups or kleenex. It was super cold, but my heater wouldn't work. My dad's room, the kitchen light wouldn't turn off so he had to sleep with it on. In the morning I took a shower and the shower head was broken and was spraying water to the ceiling and getting everything in the bathroom wet. The free breakfast is packaged muffins, not very appetizing. Very unpleasant stay and would not recommend, especially for the price! read more

Awful. Awful awful! I expected better since pictures showed differently on the app. Mannn definitely was not what I got. I've stayed at a few extended stays and this was the most awful one. Plus continental breakfast? Cmon! Muffins? That's it? Sigh.... It would be ok if they didn't charge $150/night haha I think that's the part I hated the most. Charging that much for what we got???? I should have stayed at holiday inn or Fairfield! Awful! read more

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They advertise that they have breakfast and in reality they only have a stand of grab-and-go breakfast which does not even include milk although it has creamer, coffee etc that most hotels provide in the room too. The room had no soaps, shampoos, conditioners. On requesting for it, the receptionist says he does not have anyone else to take care of the front desk, so he can't deliver it. I was just off the toilet and was not in a position to go and touch everywhere in the hotel, and I desperately needed someone to deliver it. This guy needed to be requested again, hard-pressed when he delivered at the door and quickly left. They did not provide ANY room service at all and when I came back for the 2nd night, everything was left untouched. NO ROOM SERVICE. The price they charged was $126 per night for two nights and I got low value for money. read more

We've been staying here for over a year now and our stay has been nothing but excellent! The manager and staff has gone above and beyond to make sure that we have had a great experience and a place to call home. Any little issue we've had was taken care of immediately which wasn't even done at our last apartment. We were only supposed to be here for a few weeks but because of our wonderful experience, we've stayed well beyond that. It's very clean and quiet here and they have a very nice area outside where my kids can play and where people can walk their pets. I've stayed at a ton of different Hotels but this one is by far my favorite! Thank you so much to everyone here that made us feel welcome and made our stay so enjoyable! read more

I had a great time here, excellent service from employees, and super convenient. I would recommend this to anyone who wants to stay close but not inside SFV. read more

I've been staying here while I wait to close on my home, and it's been nothing short of awful. My car was hit in the parking lot. There's trash everywhere inside and outside of the building. There are roaches in my room. So many noisy people in neighboring rooms throwing parties. The hallways never get cleaned and are littered with garbage. Everything in the room is falling apart and dated. The morning "breakfast" is a joke at best. (A granola bar and weak coffee) and there's people using drugs in their cars in the parking lot. And people smoking all around the property while littering it with cigarette bits everywhere. My car was also hit by someone in the parking lot on my third night here and they don't even have cameras around the premises. Literally, the ONLY good thing about this place is the proximity to everything. The rates should be HALF of what they are charging. Run fast and far. Spend your money elsewhere. read more

Extended Stay America - Hotels Near Me - Stevenson Ranch, California

Had a family emergency and needed a room for 5 nights that night! Extremely helpful and courteous staff. I was booking a room for my daughter and wanted to use my credit card- I was told I would have to book it on the internet., he walked me through step by step as I did it. I called back to make sure I did it correctly and he saw it on his end. He went the extra mile ....thank you. read more

PAY THE EXTRA MONEY AT THE OTHER PLACES!! DO NOT COME HERE. ROOMS ARE NOT CLEAN, THIS WAS OUR SECOND ROOM. First room had used water in the bathtub and the room was dirty. I would like to give this motel a zero star they deserve no star. And the lady that works on Friday nights at 11pm is getting busy in the office!!! read more

Needed pots, pans, bowls, silverware, coffee maker, toaster, cutting boar, cups, dish drying rack and all I get was a pot and a ladle.

The Worst...Filthy / Sad - Checked in for 2 night business travel...$150 per!!! - Absolutely no amenities / no shampoo / body wash / or hair dryer but did have 2 free, very thin, half dollar sized "face soap" wafers - Front of the air conditioner was covered in filth - Bulbs from industrial styles ceiling lights were flickering - Old banged up refrigerator with years worth of grime on the top - Deep carpet stains on every foot - Very old, extremely cheap, chipped paint wooden bedside table and dresser with broken, non-working, crooked drawers, with stains on the insides - An old dirty phone that didn't work - Crusty stains on the wall near the headboard - A bent rod holding the curtain on the space that served as a closet, with 3 unmatched white plastic hangers...The next morning, I asked front desk to have someone clean the front of the air conditioner. I came back 10 hours later and nothing was done. I guess that explains why they don't have "do not disturb" signs (they don't provide any services)...I cleaned the AC unit , and the top of the fridge, with a couple of washcloths, placed them in a plastic bag and left them at the front desk when I checked out. The clerk didn't seem at all shocked and gave a mild apology. Left the same review when the hotel chain sent me an email asking for one...No reply read more

Filthy dirty facility, horribly dirty room. No bath towels. A gratuity envelope for housekeeping was left in the room, what a joke! Bus station bathrooms are cleaner than this hotel. read more

Had to stay here 2x within a two week period. There were four of us and 2 small dogs, had to book two rooms. There was a power outage at the mobile home park we all live in. It being so hot that particular week, we had no other option than an overnight stay that accepts pets. Thank goodness, for the Extended Stay!! They were very accommodating and very easy to make a reservation. Lisa working the front desk, suggested that I make the reservations online because it would be less. She was very helpful and very nice. Marie the other lady at the counter, she too, very helpful. She told us if our dogs were therapy dogs we would not be charged an extra fee. The two ladies working the front desk made us feel very comfortable and they were so accommodating. We were welcomed. Hotel is clean and comfortable, however, the walls are a little thin. I can hear the guest T.V. on one side and about 4:00 am. I was awakened by a very angry phone conversation from the guy on the other side. I can hear the whole entire conversation. The walls may be thin but some people lack common sense, no fault of the hotel there. I got through it and finally returned to sleep. Hotel is reasonable and I would definitely would stay again, if need be. read more

Stayed there February 21-23, 2025. Complete dump. Poor Customer Service, back door broke, did not work, disabled wife had to walk around the building all weekend. Sink backed up, no drainage, stove did not work, entire hallway smelled like Marijuana all weekend. The place is supposed to be non-smoking!!! Overall, not clean. I was told I would receive a refund when I checked out, I got nothing, then called back a week later, was told the same thing, and still nothing. For $150 a night, I expected what is advertised, but I felt like it was more of a run down $39 a night motel. I don't recommend this to anyone, it's not as advertised.....STAY AWAY!!!! read more

The last reviewer is absolutely correct unfortunately. I recommend this place to my sister who was evacuated by the brush fires. The location is good. They do take dogs which is good in an emergency situation. But when she got there in this supposedly smoke free facility with supposedly smoke free grounds as well, 4 guys were smoking pot openly on hotel premises. She complained to the guy at the desk and he said that pot smoking was legal in this state so there was nothing he could do. The place looked dirty and smelled like pot. From the outside and in this nice location you would never expect that, But I think the previous reviewer was right, it's probably a voucher situation. She left early in the morning because it wasn't a nice environment and as she left, she was approached by some homeless looking people and didn't feel safe. I had assumed based on the location that this was a nice place where traveling business people stayed but this was eye opening! I will NEVER recommend this place to anyone again. I am even wondering if their practices might bring crime into the area? Their corporation needs to clean this place up!!! They like to emphasize "clean and fresh" in their campaign to attract customers but there is nothing clean and fresh about pot or cigarette smoke permeating the place! read more

Literally don't even know where to start. There were sketchy people in the parking lot when we first pulled up. Checked in, looked at our room and checked out immediately. The exit sign in the hallway is on the floor. The laundry room was absolutely wrecked. The whole place smells like smoke. Our room was so dim and dark and the only way to make it brighter was to open the curtain to the parking lot. The walls were painted poorly and looked dirty, poorly patched too. The bathroom is outdated and super strange, like a hospital bathroom and the floors were sticky. The pictures looked nothing like online at all, to say the least. I wish I took a moment to take pictures of it all but we were in a rush to leave haha read more

I enjoyed my stay. Staff was great, but things were often strict. Like shampoo and soap and towels. They were very "one today only," so we have to keep asking each day. I know why. It's so people don't take and take. And apparently they have only a few laundry days because they ask for us to bring down our dirty towels in the main lobby to exchange for fresh... Kinda awkward. Also, the walls are thin-ish. We heard people argue, their dogs, the slamming of kitchen cupboards and dressers, let alone...other. Lol. So the cool kitchen each room gets becomes a detriment. Then again, some people are obnoxious and belligerent, and not mindful of others. It's not really their fault. It really was just the one adjacent to us. (Note: hardwood floors, which are lovely but, choose top floor if you can help it. Even a light walker might make a racket.) I'm making this place sound bad, but I'm actually pretty agreeable. The price, the cleanliness and location really is a good choice. They have laundry, a courtyard that is pet friendly and helpful staff. Six Flags or business or just passing through, it's decent. read more

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Had to stay here for doctor's appointment I had in the morning. Like everybody else says the minute you walk in here it smells like smoke and dingy smelling . They put us right by your room next to a stairwell when I've told them I had sleeping issue. The kind of people that are in these rooms next to you are on drugs so they are loud .lot of ghetto people driving fast in the parking lot and loitering outside playing loud music. The walls in the room Are not kept up right the windows do not open properly. The curtain rod is coming undone The bathroom was a hot mess. They actually called us about if there were people being noisy in the stairwell or upstairs we said yes . I asked to be moved or get my money back after they called us and they said they would call us back to give us a refund and they never got a call back .Horrible staff horrible manager We should of went to a motel 6 instead for this kind of BS. They said they could not move us because most of the rooms were habitable. I hope Santa Clarita really bulldozers this place down . read more

Stayed here for a few days while apartment hunting. I needed a safe place to relax for a while so I could browse apartments and such. If you hate someone, send them here. Otherwise, don't come here at all. Where to begin. First room 221 smelled of raw sewage in the bathroom and there was a fly in the room. I was then moved to floor 3, 318....The front desk guy said it was his favorite room. The room seemed ok when you get in there, but after a while, you notice the faucets in both the kitchen and bathroom drip all night, the stove had a burning metal smell when you walk in, and the place was infested with fleas. They moved me to another room, and the fleas followed me. Needlesstosay I got no sleep at all, they offered to give me a free load of laundry and a free night for my troubles and said they didn't find any fleas. the amount I experienced there would have been nothing short of a swarm. The elevator is slow, the hallways stunk, the rooms have paper thin walls and I heard a couple having sex next door, the place is pet friendly, I'll give it that, but when the dogs jump up and down, it shakes the whole floor. I also heard women screaming followed by thuds (it was muffled, could have been a movie, could have been sex, could have been a homicide for all I know), and some sketchy people in the parking lot as others have mentioned. The vending machines were also completely empty the 2nd night I stayed. The internet is slow, and you can pay to upgrade, but similar hotels offer faster speeds with your room, No blankets on the beds, just a thin sheet and 3 pillows, parking spaces are basically for compact cars, breakfast is coffee; tea; muffins; breakfast bars, I have never stayed at a more disgusting place in my entire life. Had not seen any roaches, but if I was one, I'd live here. The one reprieve I will say is the staff, they are very friendly and helpful, at least while I was here perhaps they had some better hires since some of the other comments. The ladies who clean the rooms seem nice and leave helpful notes throughout the rooms. But it doesn't cancel the rest of what I mentioned. read more

I had a great experience living here. Didn't have any of the issues others had and expected barking dogs. Maybe I'm lucky because that was only for a few nights out of my stay and expected in a hotel taking in pets. The upper parking lot has some gang smoking weed and loitering at night so maybe that's why the place inside smells a bit smoky. The staff is very friendly and helpful. I had a straightforward experience booking online and in person, and they're around 24/7 if you need any help. My only issue is the Wi-Fi was unreliable for me unless I disabled the 2.4G band on my end. 5G worked fine; I guess because the former is overcrowded with other WiFi's in the hotel. Other than that, I had a great time and would highly recommend this place especially if you need a longer stay or a temporary home for your pets. read more

terrible staff besides Liz. Andrew the gm is extremely unprofessional, curses at guests. refuses to speak with you about concerns if he doesn't like you as a guest. won't pick up the phone if you call the front desk. he has issues and shouldn't be in charge. seems very lazy. won't allow food to be delivered to your room if he doesn't like you: always on his phone texting. he will avoid you at all costs. DO NOT STAY HERE. dirty dirty dirty. Good location. No breakfast. coffee and a muffin. No gym. No pool. Totally overpriced. We stayed from July 20th till Aug 10th and it was over 4k do not stay here. read more

I had a great stay here. The room was clean and did not smell at all. There was plenty of room, a large TV, comfy pillows and bed. Theres a microwave, stove, large refrigerator and plenty of cabinets. I did visit my coworkers room and there was a smell of dog in the room. I did have dog hair in my remote and on my luggage when I got home so I know they allow pets and you're gambling on having a room that smells or not. I was lucky mine was ok. Wifi was not the best. Breakfast is grab and go. read more

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You will not have a pleasant experience staying here. The rooms smell like mold and the hallway lighting is dim, depressing and ancient, there was dried food residue in our countertop from a previous stay, and the management scheduled to have our vents cleaned up during our stay while we were in the room as opposed to the prep time they have to get the room ready. Also, they charge you $10 for each hour until check in time if you want to check in early. So while my girlfriend who works the night shift as a nurse attempted to recover from the night of work, they had machines in our room cleaning the vents/AC unit. We alerted the front desk of shattered glass from a broken liquor bottle in their main parking lot that could hurt or injure someone or even puncture someone's tire. And 24 hours later, the glass is still there in the parking space. Their response was that they're not liable for these types of incidents which may occur in their parking lot. read more

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We are locals who checked in for a few days (with our cat) because our house was being fumigated. The property is clean, the front desk is friendly, and the room was very good for a resident-type room. Most resident hotel rooms, and rooms that accept pets, smell of food and/or pet. Not this one. Very clean, and no odors. Not even overwhelming air freshener smells. How do they do that? They even had a nice little courtyard where one could walk their dog, and sit on a bench. I liked the fact the kitchen items got picked up at the front desk at check-in, wrapped. It made me feel as if they were properly cleaned in a dishwasher or at least a commercial area, rather than iffy-cleaned by maids, and then laid in a drawer in the room. Unfortunately, while we were moving items up to the room, the elevator failed. It worked one minute, then the next, it was down. I informed the front desk, and they got right to taking care of it. We hand-carried half our stuff up the stairs (because it was too hot to leave our belongings in the car) before they got the elevator working again. But it was good to see immediate response from the front desk rather than the usual, "Ok, I'll call someone" before they turn away and forget all about it. Great job, ladies! All in all, our stay, however inconvenient leaving our house was, was very pleasant, very smooth, and we would definitely stay here again should we have the need. Location is close to dining, and a Coco's is right next door. read more

What can I say, from great costumer service to a great night. This place was the answers to my prayers when I needed to stay at a hotel for the night. I'm not from around the area and when I came across this place I was treated with kindness and fast costumer service. Shoutout to the worker by the name of Liz who was able to check me in without any problems and great professionalism. I would recommend this hotel to anyone looking for a place to stay for the night. read more

The first room I stayed in here was bad. It was old, and the room had a horrible odor. It wasn't until later that I discovered one of the mattresses in the room was the source of the odor. With no exaggeration, the mattress literally smelt like someone just farted on it. The odor was not from the sheets either, the odor was deep into the mattress. The other bed/mattress in the room smelt fine and this reassured me that the smell was not normal. I contacted the front desk for assistance, and I was told the hotel is fully booked. I could not get a new room until tomorrow, I was also told maintenance was gone for the day and nothing could be done. When I got my new room the following day it was definitely better. Overall though this hotel was not the best in my opinion. read more

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Booked a "reservation" for a room with two beds. When I arrived at 11:30pm to check in after driving all dang day, I was greeted with shady people hanging out in the parking lot out front. The guy at the front desk told me the person on shift before him gave my room to someone else and to let me know they now only have a room with a single queen bed. I get past the front desk and the hotel smells like burnt fish and mold. I get to my room and it reeks, and I mean REEKS, like cigarettes I said absolutely not, and they gave me a new room a few doors down that only smelled like strong mold. The windows were wide open in an obvious attempt to air out the mold. Stuck to stay here as it's the middle of the night. This place is ratchet!! I paid almost $200 for this ish-hole! read more

Unfortunately, this stay wasn't what we were expecting. It's turned out to be a uncomfortable/unsanitary experience. I understand it was late when we checked in but it almost seemed like a chore to be helped. They were sold out, so we were met with eye rolls and condescending responses when asking for a possible rollaway bed. We entered our room and all the cabinets were wide open and we had we sticky stains on the floor, a bunch of hairs in the bed and random stains/food crumbs scattered throughout the room There's a we'll be back in 15 minute sign posted but that's been there for the last 2 hours. Any time I've tried to speak with someone, no one is available. I called the company we made a reservation with and they weren't able to contact anyone here for a resolution. I'm pretty easy going but I'm just disappointed with the cleanliness and lack of customer service. I'm hoping once this is escalated with the GM things can improve for future customers. *Update* At 6am we were woke up by our neighbors dog barking for an hour and now there's a continuous high pitch beeping sound that's been going off for about 30 minutes coming from the hallways (not a fire alarm). The adventure continues! read more

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Extended HELL! This place is a dump and not because of the actual rooms. The cleaning ladies yell down the hall at each other starting at 7am. I asked her to be quiet and she started singing in some language and following me to the front desk. When she realized I was heading there she ran away. I told the front desk and they had nothing to say. She just listened then sat there acted like she was typing. I'm claiming this business as fraud, dangerous and hostile environment. DO NOT STAY HERE. I REPEAT DO NOT STAY HERE. Ps. The rooms are awful as well but not as bad as the entire STAFF WORKING HERE. read more