Friendly staff. Lots of services. Pricy. I've known about external affairs for a very long time as I frequent tons of spas. I won a giveaway and was able to try the services. I had my facial consult which was neat because they took photos to see problem areas on my skin. I found the consult to not be so helpful. I was recommended things that other spas would refuse to do to my skin because it was too harsh. I'm super careful and knowledgeable about different treatments so this kind of sent off a red flag for me. They really only recommended treatments which they had the machines for which was pretty limited from what I am accustomed to from going to medical spas. I also was actually taken back by the prices as they were alot more than other places I've been to. Hence probably why I never tried them before. Anyways...I ended up being model for a hydra facial Deluxe for $235 and got 50% off my treatment. The tech was actually new and I felt like she didn't give me a proper treatment because I could feel that she had missed some areas and didn't focus on my problematic areas (nose and chin). Luckily I was using a gift card and got a discount for the treatment. But if I had paid full price I would definitely have been disappointed. Overall. They have good options available for treatments and plenty of products which I am yet to try. And maybe I'll come back for one of their specials. But my skin didn't feel or look as glorious as it typically did compared to getting a $235 treatment elsewhere. So I'm not sure I can justify the full price from this experience. It was overall a positive experience but a few things were off for me. I am a spa addict and I have extremely high expectations of going to a spa for treatments so take this with a grain of salt. read more

Where to start? I have been going to EA for almost 20 years. Unfortunately, things have really gone downhill there... appointments cancelled last minute, double-booked providers, botched permanent make-up and more. This used to be a wonderful business until Becky left. Today they called me to cancel my appointment for tomorrow due to an administrative error. I needed this service done asap because I had out-of-country guests arriving in a few days and needed time for swelling/bruising to settle. I told their employee this, thinking they would try to accommodate me somehow. I told her I've had a lot of issues with appointments and service the past few years and it was becoming unacceptable. She was unconcerned. I said she should cancel both of my upcoming appointments, and I think I will need to go elsewhere in future if this is the best they can do. She said Ok - she would cancel the appts, and clearly intended on doing nothing further and content with losing a customer. I told her I was shocked that she was willing to lose a long-term customer so easily and would make no effort to fix the situation. She offered no solution other than rescheduling. The employee finally said she would have someone in management contact me. I received a call from a rather condescending young guy who said he was the owner (I'm assuming he's one of the original owners' kids since he had the nepo baby attitude and no clue about how to deal with problems). I tried to tell him what had transpired but wasn't given much opportunity to do so. He only wanted to talk at me with a preconceived perception of what happened, and not to listen. I told him that I've been on the receiving end of several mistakes there and that I was at the point of going elsewhere. His response?... "It's probably best that we part ways"! I was stunned. At this point I started to wonder what his employee had told him about the original call a few minutes earlier. I wondered if perhaps the reason for his attitude was because the employee gave him an inaccurate depiction of our earlier conversation. Was she afraid she'd be in trouble for handling the situation badly, so tried to make it sound as though I had been abusive? I suggested to him that if they record their calls he should listen to the earlier call and find out what actually transpired, I had calmly and clearly indicated my unhappiness to the employee but there was no abuse, no swearing and no yelling during the call. He said that his employee was crying because she was so upset (funny she wasn't upset in the least when I spoke to her). I told him this and his response was that he thought I was now raising my voice. I wasn't. It was my normal voice and I assured him of that. At this point it seemed as though he was just trying to provoke me. It was simply unbelievable. I hung up as there was no point in any further dealings with an individual who treats customers so disrespectfully and offensively. I can honestly say that I've never in my life been treated so badly by anyone representing a business. When lousy service was brought to their attention, I was falsely accused of abusive behaviour and insulted... with no proof. Funny, in almost 20 years of going there, I had never had an issue with any staff at EA. Even when they made mistakes, we always had pleasant dealings. If they aren't recording calls, they should start doing so immediately to avoid insulting and alienating customers. When you start falsely accusing longstanding customers of bad behaviour you have a serious problem with your business. This was glaringly apparent from my conversation with Junior. Perhaps he's really the problem. Based on my experience, the employees are emulating what they see from the owner. read more

I've been coming here 3 years now for the medical Botox for migraines program. I've suffered from migraines for almost 20 years and been on so many, many prescription medications. Originally I saw Dr. Briggs here (who was always fabulous) but he's moved to Ottawa with the military (thank you for your service). I've seen a nurse and another doc that recently came into the practice in the past year and have continued to receive excellent care and treatment. The environment is always impeccably clean and the staff welcoming. They now are offering regular family health care here as well as female specialized. So if you're looking for a new GP, you may want to consider checking them out. The Botox for migraines program has been life changing. It took three visits over 9 months for my migraines to stop and I'm so very glad I didn't stop after the second visit. Since starting this program, I have gone from missing 1-3 days of work, life, and fun a month to having only 1 or 2 minor migraines a year! Seriously - like I used to get so bad I would have to see a neurologist and go into the ER for IV treatment to stop the throw up cycle :-( I still keep prescription migraine melts on hand for emergencies but I could probably survive now with just Advil and ibuprophen. Seriously, if you suffer from migraines, PLEASE inquire if this program is right for you. See you again in 3 months, External Affairs. PS Love the email and text reminders for appointments especially as mine are 3 months apart. read more

External Affairs - In the upper River House along three Sturgeon River - Medical Spas Near Me - St Albert, Alberta

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Friendly professional staff and welcoming environment. The technicians have great skills and the services they provide are awesome. Please join me and go to External Affairs to have services done. Prices are competitive with others and you come out feeling great and special. read more

I met with Kristen who right off the bat so friendly. I was there to ask about some sun spots. She walked me through all my options. I was really happy to not feel any pressure to leave with any purchases or products. She explained their line of moisturizers and more and told me how they would help me. She even provided a couple samples of what products she mentioned. I have been using the vitamin C stuff and love it I will be back in the fall when I can get the procedure she and I discussed. The place is also clean and bright. Ladies are so welcoming. And they follow all covid protocols. read more

I went into External Affairs because I've been struggling with really horrific hormonal-cystic acne. When I made the appointment I asked if there was a dermatologist on staff and if I could see them, the lady said she would book me an appointment for that and I would be seeing a technician and I just assumed that was totally normal and was really excited. When I got the appointment I went into the room and the technician (I won't name her) came in. She asked why I was there, I told her about my acne problems. She then gave me a sales pitch for all of their skin care line and left. When she returned she was carrying a bunch of bottles and told me I needed all of it. She didn't even look at my face and was pushing all of these products. I told her topical treatments don't work because my acne was cystic and hormonal. She said their products were "Medical Grade" and should work. She also gave me these "Hormone Balancing" pills and said they should fix everything. I was so desperate, so so desperate that I just went with it. She successfully sold me $400 worth of product and I'm sure that went to her commission or bonus. It's been over a month, and there have been no improvements, not even a little bit. My face is so dry and the skin around my eyes and mouth is peeling off. My acne has actually gotten worse. This is my face, I have to walk about with this every day, I've cried endlessly over this. Last week I went to the grocery store without makeup and I cried in my car because my face looked like a war zone. I thought after spending $400 I didn't have, I would at least see something. I trusted the technician. I finally did research on what she sold me, and the pills she sold me (For $57) are only 10mcg of the ingredient that supposed to help acne, and 200mcg of broccoli extract. I found something proven to fix hormonal acne, it has 200mcg of that ingredient for $27. Another product she sold me for $47, I found an equivalent for $16. I feel ripped off and it's totally my fault. I shouldn't have trusted her, no one forced me to buy the products, but she made it sound like they would work. I feel so hurt, I spent so much money, and it just really upsets me. I was really nervous to write a review because I've seen how External Affairs as responded to their negative reviews. They always seem to respond angry and with a "well go somewhere else then", and that just makes me so anxious. read more

Another amazing experience at external affairs. Exemplary professionalism technique knowledge and delivery of service. Don't waste your timelsewhere come and visit this beauty of a salon. read more

Such amazing staff, incredible owners and such a forward thinking, knowledgeable place. I go between the St albert and Edmonton location and they are both absolutely incredible. I won't go anywhere else other than external affairs for any of my services! read more

The staff at External Affairs are warm, welcoming, professional and most of all patient. I ask a LOT of questions and they are always answered in an informative and understanding way. These people leave me feeling like I want to come back. When I enter the venue I feel as if I am a princess walking into a castle and I do receive the Royal Treatment each and every time. Thankyou EA for helping me transition from illness back into life read more

Unbelievably Horrible Experience BEWARE of any dealings with "Dr" Briggs. Before anyone reads further, please be aware I have been a client of the clinic for awhile now. The service I have received from the ladies has been amazing, botox, facials etc - Def give them a go they are great. Anything with Briggs I would hope you take this into account and look elsewhere - I would not allow this man to touch me ever. His conduct is disgraceful, dishonorable and uprofessional IMO. - My spouse and I both have migraines and we were both seeking treatment with Botox. -He kept claiming our migraines may not be real -After he asked questions and determined we were both in a gay male/male relationship his followup question to that was "Are you immunodeficient?" I guess because all the homos in the city walk around with HIV just spreading disease? I was highly offended but have become accustom to these homophobic questions in life and all previous experiences with the clinic were positive so I decided to drop it, after all he was the only "Dr" avail to consult -After both of us had our back to back appointments he made another comment that it was extremely rare for males to have migraines and to have two males in the same relationship with migraines would be unheard of. We saw him around the beginning of August and the turn around was supposed to be a couple weeks. To have all the insurance stuff put into place. Over and over things kept getting delayed, paperwork was missing, not sent, the proper forms were not filled out - this was supposed to be from a professional Dr? My insurance finally received the paperwork on Aug 30 and my spouses insurance received them on Aug 22. The ins co noticed that he sent in the incorrect paperwork and called the Clinic for him on Aug 22, Aug 23 and Aug 26. Briggs was not avail any of those days ??? No one called the insurance They use a 3rd party company to deal with insurance stuff called Central Medical. EA placed the blame on CM because they said someone was on vacation and paperwork was getting messed up. :) Called the clinic to get Briggs and the owners email because I had enough of the bullshit. When I politely asked for the contact info the CSR became confrontational and refused, I got pretty upset as I was tired of the BS and excuses / finger pointing. I'll admit it wasnt her fault per say but honest a person can only take so much. I ended up calling the other location and they gave me Briggs and Becky's email.They also offered us our paperwork so we could go elsewhere for treatment. We wrote them an email expressing our concerns on the 4th of August. NO REPLY This morning Aug 9 central medical called to say that "Dr" Briggs was refusing to sign my spouses paperwork for the insurance and that they would not be moving forward. Like seriously ?? How can a Dr that has a duty of care / a mandate to do no harm be so vindictive and refuse to treat my spouse because I call them out on their bad behaviour? Shortly after I sent a message on FB where some of our communication was and indicated that I would be following up with a very truthful review of the experience on social media and also that I would be reporting this to the College of Physicans. That was not a threat it was a notification, esp since I already told Central Medical I would be moving my business elsewhere. Briggs called, I missed the call and called him back, he proceeded to give me a verbal spanking, which in turn made me lose my shit. He also said he called the College of Physicans and they agreed that my behavior warranted them terminating our relationship... I doubt very much the college was judge and jury in a matter of minutes after only hearing Briggs version of events..If only all official proceedings were that quick. After hearing phone call my spouse also terminated his dealings with the clinic. A more positive attitude, and apology / admitting they dropped the ball / an effort to expedite could have def changed the outcome. email me for proof and screenshots wesnile90@gmail.com WAE read more

My experience at External Affairs was amazing! The staff was welcoming, professional and thorough! The consultation process answered all my questions without any feelings of pressure. I am thrilled with results. I highly recommend External Affairs! read more

I got lip injections today with Marnie and I wanted to leave a review to express how utterly impressed I am! The building was beautiful and unique, the staff was all so inviting and accepting, and Marnie did an amazing job. I was so nervous and felt very anxious and she made the experience perfect. She was so beautiful and down to earth and very very knowledgeable. I can't wait to come back and I just wanted all the staff and other clients to know how impressed I am. I've never had such a great experience before. Anyone considering going here should 100% do it, you will love your experience!! :) --Angela Meerveld (Went to Edmonton location, not St. Albert) read more

Extremely upset and disappointed with my experience with this company if I could give it zero stars I would!!! I HIGHLY recommend NOBODY come here!!! The company advertises Electrocautery which was a new treatment to me so I called the St.Albert location to get some more information regarding the treatment. After about a 20 minute conversation with them they reassured me that not only can they do what I need they will even have their senior representative do it as she is the most experienced. I felt comfortable enough to book an appointment with them in the coming week and even tho the treatment was quoted at $150 for 15minutes I felt it was a price I was willing to pay. Two days before my appointment they had contacted me to confirm which again I thought was very professional it wasn't until the day of my appointment that my views on this company would change. The appointment was for my 8 year old daughter so not only did I have to leave work early that day and pull my daughter out of school early I drove all the way from Beaumont(45 minute drive) only to come in and have their representative tell me that they cannot do the treatment I was there for. It was a waste of two hours driving in rush hour for NOTHING!!!! It is completely unacceptable for a company to advertise a procedure that they do not even have the equipment to do!! Absolutely appalled about my experience and I will be letting all my friends and family know to steer clear of this place!!! Not at all okay! read more

I have been going to the St. Albert External Affairs for a few years now. You are always greeted with a warm hello. They have extremely knowledgeable and dedicated staff. I love that they started weekly live sessions on facebook, they cover dieting tips, how to get that perfect wax, skin care etc... I must thank Becky and her team again for the consistently wonderful service and attention they provide. I'm probably just piling on the raving reviews, but they certainly deserve it! I would highly recommend External Affairs for any of their services! read more

I get all of my injections done here. I love the fact that the doctors are in very regularly and I can work injection appointments around my schedule with ease. They can give you very subtle filler work, or they can go BIG. I love my big, juicy new lips! read more

I came in to have my lips done, my mom has been coming hear for years and swears by it. Everyone was so friendly from the second I walked in. Marnie the nurse I had do my lips did an EXCELLENT JOB I love them! She was so patient with me because sometimes I'm wormy, but she took her time and walked me through everything and in the end I'm so satisfied with everything! read more

I get my eyebrows done here all the time and Ciara is amazing!! She takes her time and makes sure you get the look you are exactly looking for. Love her!! read more

For decades, I have experienced redness on my cheeks and across my chest. After one Photofacial treatment, the redness is gone from my face and is noticeably diminished from my chest. The treatment has given me confidence to go without foundation on my face if I so choose. Thank you, External Affairs. What a positive difference you have made to my make-up routine! read more

I can't say enough positive praise about my experience with External Affairs. From the moment I walked in the staff were warm and welcoming. The space is absolutely beautiful and the staff truly make it shine. I had an initial consultation with Joanne, Dr. Briggs and Carol. Joanne made me feel comfortable and at ease and was very knowledgable about the service and products offered. Dr Briggs provided me more information than my family doctor ever has, and Carol was able to provide me with a great treatment plan to suit my needs. I ended up getting services same day because I felt so confident with the staff. I truly look forward to my next appointment. read more

Please do not go to external affairs for any type of injections!! They will try and tell you that they only offer things via the cannula method because it's safer, but don't mention they do this because you need very little experience to inject the filler and don't need to know how to shape and do the proper injection techniques! I had a horrible experience getting lip injections from a nurse that didn't know what she was doing and put me threw extreme amounts of pain and even poked the needle straight out of the inside of my lip. It was so painful even with the numbing cream to the point where I left tense, sick to my stomach and in a cold sweat! I got a full syringe of Restylane and paid higher then what most medical spa's are charging, because I thought I would be in good hands but instead I left with very poor results and traumatized.. I shortly after went to a completely different establishment looking for answers as to what went wrong with my experience at EA and to get the results I should have been given in the first place! After having a consult, and being examined it was confirmed the filler wasn't even put in the right parts of my lips witch was why the results were sooo little.. I had them re done with the same numbing cream and another syringe BUT via direct injection by a nurse who had the right amount of experience, and my results were perfect for what you'd expect after one syringe! Nothing dramatic but still noticeably fuller!! Finally what I wanted and most surprising to me, IT WAS TOTALLY MANAGEABLE PAIN and nothing even close to what I was put threw by external affairs. I never wanted what they told me was " the dreaded duck lips" all I wanted was to get what I was paying for and to have it done right!! I was offered not one explanation or reason as to why this happened to me, instead I feel I got the typical customer service rant from someone who felt she was better then me! Please take my advice and don't become the next victim read more

I love this spa and the personalized treatment given! A very welcoming environment and staff are knowledgeable on the latest products and treatments! I would not consider going anywhere else. They also look after all my gift giving needs with their gift certificates! Thank you Becky and team! You are amazing! read more

I have been to see Becky at the Edmonton location and was always impressed yesterday I had a treatment with Becky in the St. Albert location and have to say as usual Becky is professional and does an excellent job. The location in St. Albert is equally as nice as Edmonton... Thanks again Becky read more