I thought long and hard about making this review because I own a business, too. And reputation is everything. But what happened to me here was so unbelievable, I'm still shook.
Third time I go there. I've used them successfully for cleaning and alteration at this point. So I'm confident to bring in my high value items.
Drop off clothes end of April. This is a load of designer stuff that needs alterations and then some of my regular cleaning. This includes an irreplaceable vintage Chanel blazer and other delightful goodies.
The lady and her mom are talking about my clothes in their language almost the whole of my fitting. I take it as a compliment. My clothes are nice and I worked my azz off for them. I have a very curated closet.
Get my ticket. Don't even look at it. On my merry way.
Some work travel passes, I realize I've left my clothes almost a month. Go to pick my clothes up without my ticket. We have nothing. Says she doesn't remember me bringing this stuff in (it was her and one alteration was VERY specific so she's either lying or has zero memory).
I'm on the verge of tears in disbelief. She's stone faced. I don't immediately leave and she's kind of like, what do you want me to do? She flips through one reel of clothes but how do you find a black jacket amongst a million black jackets? I leave stunned. Devastated. These clothes have importance to me.
Go home. Find the tickets! They are UNDER SOMEONE ELSES NAME. Go back (I live up the road). I sh*t you not, she says, oh. You found them.
Literally ZERO apology. No, oh, I'm so glad we found your stuff. Salty AF. Then she has the audacity to ask if I'd like to refit one pair of pants they couldn't do before because the pants got longer when ironed. Ummm, that's a heavy pass.
This place straight up tried to STEAL MY CLOTHES. I'll never be back. Shame on you both. read more