maria was very helpful! I recommend this property. her service was excelent and greatly appreciatedread more

Marie was very professional and helpful. she explained everything in detail and even walked to…read moreshow us exactly where the unit was located. Outstanding service. Jeff P

Stay away from them. They are under "new management" and have raised the rates significantly and…read morecharge outrageous fees. At first they seemed like very nice people but don't want or care to hear any issues you might have with the facility or services. There is no excuse to be rude and try to take advantage of their customers.

Cathy is such a nice woman. Really helpful. Helped my dad find the perfect unit for our needs.read more

Angie is totally awesome and very helpful. We need more workers like her if you need a storage come…read moreto the Fredericksburg location where you will be treated with good service.

This is NOT efficient, EVERY month we (my son and I have 3 units) get warned that we are overdue,…read moreeither one of us or both. Have tried to correct info PS has on file and then I pay the bill. Their app is completely useless, also their website, Each month we talk with the property manager and he looks up our accounts and they are paid up!! The Alamo Heights manager is always attentive and provides great service, but business office is not available usually and very threatening about balances owed. You would think they could afford to pay an overall account manager or at least provide a more efficient way to serve their customers,

Clean facility with friendly staff . Casey and James run it well ! The security is good and I feel…read morecomfortable having my belongings there .

Thanks Casey and James for always being so helpful whenever I need assistance. I'm always checking…read morein or calling with questions, I like to know my items are protected and that the staff are readily available. I've never been disappointed with the customer service there. A+ all around. The property is always spotless and the handcarts are neatly parked in the same spot each time. I love having the closed circuit monitoring, if I'm there alone I know big brother is watching. I appreciate the attention to details there that's why I will continue to use this facility. Roxie S.

We've been renters here for a year now and I can't say enough great things about this facility…read more The management goes out of its way to help their customers and they do so with a pleasant, welcoming attitude.The facility is secure, well-lit, clean, and plays wholesome, family-friendly music throughout. They provide a moving truck for renters to use and have a good supply of hand carts to help you with loading/unloading. They sell locks for individual units or you can bring your own. There's no shortage of supplies for what you need to move your stuff in, unlike other storage facilities in town. They're location is in a great spot just off of the 281/1604 junction. The management is always looking for ways to accommodate their renters. They even offer a military discount for active duty. I'm very pleased with the service and experience and I highly recommend them.

Jeff and rest of the team amazing, customer services at its best super helpful and professional…read moreteam. If any questions they are amazing

terry was a rude old man, didn't answer any of my questions, didn't tell me pricing on any units…read moreand looked and sounded racist. Horrible business and I'll be reaching out to file a massive complaint with the state of Texas and the BBB. this place needs to be shut down, horrible facility too!

Tabitha was great, for some reason I couldn't set my account up online, so she took the time to do…read moreeverything over the phone. This was during the Covid lockdown, and she did everything she could to elevate my experience. I felt as if she genuinely cared, and It was a great overall interaction. The facility was clean and well maintained. I would recommend this facility to any and everyone.

overall, i wouldn't recommend this place and would definitely take my business elsewhere…read more calling over the phone is basically pointless. you get connected to random representatives who don't actually help with questions about your specific unit. it feels super disconnected and frustrating when you're trying to get clear answers. the policies are also really inconsistent and honestly unfair. my brother's monthly rate literally doubled with no notice, which is not only inconvenient but also feels really unprofessional. there doesn't seem to be any transparency or consistency in pricing. the only positive experience i had was with olivia. she was the one employee who actually took the time to help and answer questions clearly. everyone else, on the other hand, was quick to threaten sending my account to collections if i didn't pick up my belongings right after my paid month ended. this was especially frustrating because another representative had already told me my items would simply be auctioned off after that period, so i was getting completely conflicting information. overall, the communication is poor, the policies are unreasonable, and the customer service is not helpful. i wouldn't recommend this facility at all.

The location is convenient and the front office is easy to work with. No climate controlled units,…read morebut the cost is reasonable.

I've been a customer since 2018.Needed to move my things.They helped me tremendously.Several…read morepeople broke in my storage and numerous others on their premises.They called me immediately about the inconvenience and ask if I could come to see if anything was taken.Received a new lock and went to check on my storage unit.Numerous belongings were taken.The management was extremely helpful by having me have protection plan on my unit.Filled out the forms and police report and management supported me through the process.I truly appreciate them. I'm in good hands.

Great customer service! I needed a quick and easy process today getting a unit, and I got that from…read morethese wonderful employees today. Thank you so much I can't remember the names of these employees but everyone was above and beyond. Very much recommended!!