Great clean facility, carol is the best. Always helpful. Rented from this facility a few times.read more

First, the older women who work behind the counter are very nice. They don't smile much and…read moretherefore may be mistaken for being grouchy, but they really are not. I like them. That having been said, however, be aware that this place DOES NOT ACCEPT CREDIT CARDS. So while I am out traveling in my RV, I have to find a post office and mail a check. Since everything else I pay can be completed in a matter of seconds online with a credit card, not only is this inconvenient, it is absolutely 19th century. Should your check not arrive on time, you are subject to your lock being cut off your unit and your belongings seized. This is after only a few days of being late. Check the paperwork when you sign up. The dates are very important. I am not sure this is legal. The place has no public restrooms. Therefore, if you are working at your storage unit for several hours as it is common that you will while loading or unloading, you'll have to hold it or drive into town to find a restroom. Other people who have units there have told me they go find a corner in which to relieve themselves. There are no gutters on the storage buildings. When it is raining or when the snow is melting off the roofs, the water drains at the entrance of each storage unit. This soaks the person entering and exiting the storage unit. Additionally, that water seeps into the storage units. The owner of this place does not salt for ice and snowplowing seems to be infrequent, at best. I had to get into my unit after an ice storm and was very nearly unable to walk from my truck to the unit. Loading anything into or out of my truck was almost impossible. When I had a problem getting the door of my unit to close and had to leave, the owner of the storage place called me. He used his speaker phone and had another person on the line. He told me that he had managed to close the unit, but that I was having trouble closing it because "there is so much . . . stuff in there." I am sure he was struggling to use a word other than "junk" or worse. I am not sure what he expected to find in a storage unit other than one's belongings. It might be "stuff" to him, but to me, those are my precious belongings. I grapple to understand what he thinks people put in storage units. The hours during which you can access your storage unit are severely limited. The storage units do not have lights in them. Additionally, the maintenance on the outdoor lights that could possibly shine into the unit must be lax, because they shine for a minute and then go off, leaving you and whatever you are loading in pure darkness. I will remove my things from this storage place this summer, when I get back to the Midwest. The only good part of having rented a storage unit from this place was that I know what not to accept on my next place.

This is my 3rd season using upside storage. It's a family run business. That being said you get…read morethe benefits of working with a family business. They are on top of the business and will self reserve a unit if you are repeat customer. A huge perk, I don't sweat seasonal storage. They have always been ready for me. Your items are secured with a key card security gate and the building has security cameras. The units are not heated or air conditioned but are well kept and have quality doors. I have never seen bugs or rodents in any of the units I rented. A gravel lot is also available for RV or boats. I have not used it yet. However, it is full for fall and winter so I suspect you need to book early. Cons: I wish the boat/RV lot was covered. A hopeful boat owner soon I will definitely be looking for that.

I called to see about availability for RV storage and was told they had a few sites available. At…read more$55 per month they are the cheapest I was able to find. This isn't a dirt lot with a bunch of junk laying around, it's actually secured with an electronic gate and cameras throughout. When I arrived the owners were there to greet me and help me get parked in my spot. They were two of the nicest people I think I've met. I highly recommend checking them out yourself.

Brand new clean storage building. The whole process to move belongings in and out went smoothly …read more The staff very helpful and knowledgeable with any questions . Will definitely recommend to anyone who needs a storage unit .

I need a space to quickly store furniture due to the recent death of a family member. From the…read morefirst day we came in to ask questions to the last day when we no longer needed the space - Michaylla was just awesome. An extra bonus was the free usage of a moving truck! The place and unit were clean. I felt that my stuff was safe and secure. And the price was right! I would use this place again! Check them out and tell them that I sent you! Or message me if you have questions!

The people dont follow through. I had asked about storing our car for the winter months. I was…read moretold they didnt have availability, but they would ask their current tenants about renewing their space. Weeks, Weeks later. I called back inquiring about the space. They forgot...... and that was a done deal for me.

Tori is absolutely the best Manager. She is helpful, efficient, and very well suited for her…read moreposition. I highly recommend this location due to her knowledge and abilities to assist you with all your storage needs.

They quote a price online. Then when the rental agreement is reviewed the price has doubled with…read morefees and required add ons. Very deceptive practice. Beware.

Darren was exceptional . His patience and courtesy were extremely helpful as I secured a storage…read morebin for my surplus supplies. I look forward to a long relationship with Public Storage and Darrel as my contact.

Wonderful service, from the very first phone call, they found me a very convenient and affordable…read morelocation, it is safe and clean. All the process was smooth, online, contactless. The only thing I did not love is that after applying all the discounts, there were extra charges that were not previously mention, still we decided that we needed it, and compared to other places was our best option. Yes, I do recommend it, I suggest you make all the questions necessary, to avoid surprises!!!

Look elsewhere. I chose this place due to its proximity, and that was its one redeeming quality…read more The property manager was rude at each interaction I had with her. For example, I pulled a box from my unit one day and unknowingly had a single crayon and a paper clip fall out from the bottom of the box. The next day she called threatening that I had to "come clean up my mess" or she would charge me a $50 fee. The unit itself was very old and in poor repair. My belongings all got destroyed with water damage, pooling water, mold and mildew, and flaking paint. I complained, and the manager said there was nothing she could do about the flaking paint, and blamed the damage on me not opening up the unit often enough to allow for air circulation. Ridiculous! Additionally, the rent has been steadily increasing every couple of months, while absolutely nothing about the service or facility had improved. They blamed the increases on rising costs. I could believe that the first time, but not the next 4 increases, especially given the poor quality of the unit I was in and the declining condition of the facility overall. There are definitely better options available - choose one of them instead!

Marie from Lake County storage at Round lake location has been really helpful I was planning to…read morelease a smaller unit and got to change my mind as another unit bigger was available, Marie was really nice to hold on the rental for me as I could not come right away as I had an emergency and the day I got to start with the paperwork for the unit she was great showed me the unit and explained how to access the area. So far I am pleased with the service and the storage unit.

Wonderful team, always helpful. Facility is clean and orderly. Our unit was perfect and easy to…read moreaccess. Highly recommend the facility.

Immaculate and mind blowing facility and staff!…read more You WILL NOT FIND a cleaner, safer, better run storage facility. Brought a couple friends by last week and they were in awe. Thanks to everyone at Bruce's for a great storage experience and value!