Nordstrom level of customer service at this location. Kim, the manager, sets the standard for excellent customer service. She was friendly, knowledgeable, and made me feel like we'd known each other for years. The Extra Space app makes getting in and out effortless. Facility is very well maintained. I guess that pretty much covers it. Highly recommended. read more

For such a stressful experience (moving across the country) this storage unit has WENT ABOVE AND BEYOND to make sure I am taken care of! I cannot say how much I appreciate the manager Kim, she is such an angel ! read more

Kim is the manager of 5431 Williams , Georgetown location. From the moment we entered the building, she was extremely helpful, professional, and friendly. She showed my husband and me around, made sure we knew the " lay of the land," knew how to lock and unlock our unit, and knew the best way to use the elevator. Everyone who we passed, Kim greeted by name and exchanged pleasantries. The customers there certainly were positive and happy. Kim goes over and above to make sure everyone is happy with their storage experience. read more

Very please with the customer service I received from Kim Machitt at the Georgetown location. Very professional, attentive to what my storage needs are, good listener. I would highly recommend Extra Space Storage on Williams Drive in Georgetown, TX. read more

I can't speak highly enough about the customer service provided by Kim, the manager at this Extra Space location. She worked with me for seven months to ensure that we were on the wait list for a storage space at a new Extra Space location. And that new location was not hers; I wasn't even going to be a customer at her own location. In other words, she was not, in any way, going to personally profit from me. Kim's patience and perseverance are outstanding and her commitment to customer satisfaction is unsurpassed. read more

had the best experience at the location on Williams Dr, Georgetown, Texas. Helpful, caring, and always asked what they could do for us. thank you, Pat and Robert read more

OUTRAGEOUS!!! Only four months ago, we rented a 10x10 unit. The woman working the front desk was nice. Fast forward. We get a text this week showing their latest bill... $100 DOLLARS HIGHER!! And with no warning. They decided to increase their price of $130 monthly to $230 monthly. WOW!!! We thought it was a typo. And we didnt have some new customer discount or anything like that btw. And the burn?... The most egregious part of this. Probably 90% of their revenue and customer base are little old Grandma's and Grandpas who live round the corner in Sun City Georgetown. Most of these seniors are on a fixed income. So when anyone takes advantage of the most vulnerable of society, our children and elderly, nothing makes the blood boil more! We know people, older friends, sweet kind and trusting, who live there and they wouldn't even know that they're being legally gouged. And, without a doubt, when you see the location of this place you know their target market was the seniors who live in Sun City. There's a lot of words that come to mind but I won't put them down here, but they're as distasteful as this company's integrity or ethics. BTW, I hope other customers will call around and realize you can get the same size unit in a another climate controlled company down the road for under $100... ($130+ less than Extra Space). Sugar honey ice tea! read more

East, fast and great service / I highly recommend Thanks again Kim Kim is super professional, helpful and made a stress move easy, breezy and beautiful read more

First of all, Kim was an absolute pleasure to work with and help us secure the perfect storage unit! Kim is professional, kind, thorough with helping us get what we needed, excellent listening skills, and took the time to escort us to the unit so we clearly understood the process and location of our storage unit. The site is very clean and has excellent lighting. read more

What few times I have talked with Kim she has been incredible helpful and so pleasant to speak with. Property is well kept and clean.

Started off just trying to get an idea of how large of a rental I would need for a further renovation. We spoke with Kim, who showed us a couple of different sizes of units that were currently available. She explained every detail of how the rental would work and provided some of the best costumer service. The facility was extremely clean and secure as well. read more

This place is great. The manager Kim was incredibly helpful with scheduling everything and making adjustments as needed during our move. We needed an additional storage unit the day of our move, and she helped us find an additional smaller unit to store the overflow. Thank you Kim!! The storage units are clean and easy to reach for loading. If we ever need to store anything in the future, it will be here. Book it now! read more

Wow! Have used many different storage units over the years - and Kim and Express Storage standout! Kim is so helpful and informative and provides excellent customer care. Facility is immaculate and I feel so comfortable leaving my belongings under her watch. read more

You won't earn any stars from me until you take responsibility for the damage your facility caused my daughters belongings. The life altering costs she has to incur to replace all of her belongings has been devastating. She even bought the insurance policy from your storage facility that was recommended by you, and got no pay out from that. The wording in your contract releases Extra Space from any liability-even if you are negligent. This is all so wrong and Extra Space should have helped my daughter with some of the costs related to your facility failing to properly climate control the space she rented resulting in the majority of her life belongings going to the dumpster. read more

One of the best storage facilities in Georgetown. Always clean, well lit, access is easily and carts are always available. The manager, Kim, is always available, always helpful and great to work with. read more

Kim was super helpful and friendly. Highly recommend this place! Easy process online and over the phone.

I called this morning for a quote and with in the same day I was fully moved into my unit. Kim was the absolute best! She walked me around and showed me where to go. Every establishment hopes for an employee like Kim. She went above and beyond today. read more

Very impressed with the facility and Kim the manager! Easy online application process and carts are available for use! read more

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Kim did a great job explaining the rental process and was super easy to work with. She took a lot of time to help us and helped us to be comfortable with the rental read more

Kim was great when renting our unit. She is friendly and professional, unlike another place I went to first. Glad we chose this location!

I rarely leave reviews but I just had to in this case. The Extra Space Storage facility on Williams Road in Georgetown Texas is absolutely amazing. The units are always immaculate , the site mngr. there Kim always goes above and beyond to help you out. We are renting 2 more units for the second time in 6 years and I wouldn't even consider going anywhere else. We love this place and we always feel like our things are well taken care of. We have stored things with this company in Fort Worth, Arlington and Austin, Texas and have NEVER been disappointed with their service. I don't know how they do it but they have the formula for a great storage business down to a science. Anyway, do yourself a favor and use this facility. You will not be sorry. read more

My wife and I just signed up for a unit. Kim, the manager, is unbelievable - very efficient, friendly, and professional. She was incredibly transparent with what was available and what the features are (location, elevator, floor, etc.). Kim went over and above with how much care she took with us and we appreciated that very much. We were thoroughly impressed by Kim's customer service, and are looking forward to having a great renting experience at Extra Space Storage in Georgetown Williams Dr. read more

Very clean and well managed facility. Friendly, helpful and efficient in setting up account after quickly taking us to the available storage units. Highly recommended. read more

Extra Space is a very clean facility and is well run by Kim. She's knowledgeable, fair and very helpful. It'll be a good experience and you'll feel comfortable leaving your things in one of their units. read more

This place is great! Super clean, manager Kim is very helpful. No hidden costs. Easy to get in and out of and very secure. Would use again and definitely recommend. read more

Very impressed with Laura. Really help me out reserving a storage unit. Laura showed the unit to me and answer a lot of questions about what size I really needed, best way to rent a unit to save a few dollars which I appreciated. Really felt relaxed knowing this facility is a safe location and how they also provide affordable insurance. Entire storage area was clean and store had all you needed for moving. I would recommend using this storage location to anyone. Can't go wrong. read more

Extra Space Storage is a super nice facility. The Manager ( Kim ) is great, and very customer oriented. Try them out, you won't be disappointed ! read more