I went to a different store closer to me and it was 2pm and it said they would be back at 9 am…read more Then I found the Grandville store. The help was wonderful and he took the time to find out why I wanted more boxes! Surprised and happy I explained and he helped me find what I needed to finish packing. Brought everything to my car. Just wonderful!!

I have to say, this is the best Uhaul to rent from. Robert, the General Manager, is the absolute…read morebest person I've met at Uhaul. I recently made a move to Florida in February 2021. I was having a pretty bad day when I came to pick up my trailer, and he could see that. He was so kind. He offered a few free days to return my trailer because the weather was bad and I didn't know how long it would take to get there by myself. Then he offered to hook the trailer up and saw that I purchased the wrong size pin for my hitch and gave me the correct size. The kindness and helpfulness of Robert and his staff were outstanding. I recommend anyone rent from this Uhaul. Absolutely the best!!

Local and family owned. Excellent security and prices good. Well maintained properties.read more

I feel my items are very secure here. However, there is a reason for giving 1 star which I feel…read morecompelled to do in their parking lot after just now paying my bill. The owner repeatedly gives me a hard time when I pay my bill with part cash and part credit card. (They accept both forms of payment as well as checks.) I asked him why this was such a big deal and he said it WAS a big deal because it's extra "paperwork" for them. I replied that money is money. Whatever they need to do on their end to record the payment is no concern of mine. If you are a person who needs to make a split payment for one reason or another you might want to skip this place.

I visited this location to drop off items to a storage unit, and was severely appalled with the…read morelevel of disrespect I was spoken to by an employee, who I believe may have been a manager. I was sitting in my car, and less than 2 minutes passed before this employee came up to my window and aggressively went off how I'm not allowed to have my vehicle running. I immediately turned my vehicle off, as I was unaware that that extremely short period of time, that I hadn't yet even gotten out of my car, would be such a significant issue. I do understand and recognize that there are risks for leaving your car running unattended - the garage door has not yet shut and again, very brief period of time. Despite my immediate compliance and agreeing to shut off my car, this employee continued to honestly harass me as to how this was such a major risk and wouldn't even let me get a word in. I had to say "okay" numerous times, and car was turned off, and she kept aggressively bombarding me how "it's not allowed" and unsafe and how "once she closes that garage door, the carbon monoxide will set off the alarm which will take her an hour to shut off." Again, I want to emphasize that I do understand how this could be a risk if enclosed space and continuously running. I've worked in customer service for years, and I know it's a tough field. But I have never felt more disrespected by a store employee than this experience. There was zero reason to be so disrespectful and aggressive with a customer. If I had had the time, I would have went inside and complained then. National Storage, please train your staff on proper etiquette and even conflict management. This was absolutely uncalled for.

I love the drive-thru bay that lets you unload your car inside and out of the elementsread more