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    U-Haul - Grand Rapids

    5.0 (4 reviews)
    Closed 7:00 am - 7:00 pm

    Services - U-Haul - Grand Rapids

    Self storage

    Trailer rental

    Truck rental

    U-Haul - Grand Rapids Photos

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    Penske Truck Rental

    Penske Truck Rental

    2.0
    (4 reviews)

    Excellent Customer Service, competitive pricing, and nice trucks. I walked in, upset from getting…read morejerked around from U-Haul, not thinking I'd be able to afford Penske and to my surprise not even 15 minutes later I was pulling out in a Bigger Better truck than uhaul and Alot more reasonable! I'll Only use PENSKE in the future! I highly recommend this company!

    I rented a Penske 22' truck for a move from FL to MI. The truck was great and we had no issues…read morewith the move. However, after unloading the truck in Grand Rapids, MI, we returned the vehicle to the drop off location on Saturday evening November 5th. The listed drop off location was in Wyoming, MI and since they were closed on Sunday, we left the vehicle in their parking lot. We returned there on Monday at 7:30 a.m. only to be told that they were no longer a drop off location for Penske and had not been since May 2022. I called the Penske location in Kentwood to ask what to do with the truck. I was told that I should drive it to them, but I was not able to because I had my disabled husband with me. The agent then told me to leave the vehicle in the parking lot where it was with the keys in it and they would later on pick it up. I advised them that I would not leave the vehicle unattended with the keys in it because this was a high theft area and their were many homeless folks roaming around the area and that I was responsible for this vehicle. Finally after waiting for 2 hours, I was called back and told that someone was on the way and would be there within the hour. Both Penske agents I spoke with were very rude on the phone. I called corporate and was told there would be a refund issued but if I hadn't received it within a week, to call back. I waited 8 days and called again. I was transferred to the Kentwood location again where I spoke with another rude agent who stated that nothing more would be done. Each time I spoke to someone at corporate, I was told they would resolve this issue and return my call, but that never happened. Incorrect information regarding the drop off location should have been updated 5 months ago. I would never use Penske again.

    U-Haul - Grand Rapids - selfstorage - Updated July 2026

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