Wow Todd, still a nice way to talk to customers. I was taught that humans had a MOUTH not a MONTH…read more This is how the situation really happened. I called you on October 9, 2023, at 10:53 AM and left a message to tell you that I was pulling my boat out on November 6, 2023, to put it in winter storage. You called me back at 12:03 PM the same day and told me that I would have to pay for the entire month of November. I had no problem with that. You said that you normally get a 30-day written notice of departing your facility but since we were talking, you would accept the verbal notice (this should have been in your notes). My wife accidentally paid you twice and you admit it.  On November 6th I pulled my boat off your property and moved it to winter storage.  When I got home my wife told me about the double payment. I called you at 1:27 PM on November 6th to inform you about the double payment. You told me you posted the double payment for November and December, and I was covered for December storage fee even though I was not storing anything on your property, and you were not giving me my money back. I posted my review on YELP on November 6th to warn others of your corrupt business practice. You called me at 2:09 PM after reading the review on YELP on the 6th and left me a voice mail which included the following: "Hey Bruce, Todd Payne here, I went back and looked at all my records, NOTES, and everything and I don't see anything that you've notified me that you were leaving for 30 days but what I can do is take that EXTRA PAYMENT THAT YOUR WIFE MADE that I posted for December and KEEP IT and hold your spot for you. You'll start back up in the summer and make payments. Just give me a call back".  These are your words, Todd. You are admitting to keeping the extra payment and not returning my money even though you were notified in October. Why don't you have any records and I do. I am warning everyone to stay away, or you will have to shut your MONTH!

If you're looking for a no nonsense storage facility, this is the place for you. Straight forward…read moreand up front from the beginning. Recommend completely!

This place is a disaster, avoid them at all costs. I should've known their $1 for the first month…read moredeal was too good to be true. I booked a 5' x 5' unit online and they charged a $29 admin fee, $22 to buy a lock (which only appeared on the last page of the buying process), and $20/month for mandatory insurance. That should've already been enough red flags... When I arrived, my storage unit didn't have a lock inside like it was supposed to, so I left and talked to an agent in a video chat in the office. The office has a desk and chair but no one was there. They told me to open and remove a lock from an unused nearby locker. I found it there but when I then realized that my assigned unit was filthy, covered in spiderwebs, dead bugs, and dust. It was clear this unit wasn't ready for someone to use so I put my stuff in the one I took the lock from because it was the exact same size but actually clean. I went back to the office and talked to a different agent in a video chat who told me I can't use the other unit because it's not applicable for the $1 initial month deal. I told her that my assigned unit was dirty and unusable and she offered me a different unit but I would be required to pay $1 (The amount is insignificant, but it's absurd to ask for more money at this point). I then just said this is such a hassle so I wanted a full refund and she said I could be refunded everything except the $29 admin fee. I asked to talk to the regional manager but she said it wasn't possible and said they would review my case and contact me and I'm waiting for them to do so. If you rent from this company be prepared to clean your unit and have a bunch of extra charges thrown in right before submitting payment info.

This was my first time using a storage facility, and I'm really glad I chose Public Storage…read more Everything was super easy and convenient--I was able to do it all online. Property Manager Chris reached out to me a few times throughout the process to make sure everything was going well. She was very sweet and welcoming. 10 out of 10 highly recommend !

Daughter had an immediate need for a storage room, Public Storage was about 5 blocks away from her,…read moreso I called. Immediate response on the phone, I arrived just ten minutes before closing and the lady at the desk (Melissa Stevens) SPENT THE TIME TO HELP ME ANYWAY, making her a saving grace for my weekend! Gave me exactly what I asked for, reasonable price, took the time to process my info and LITERALLY made my day better by not making me wait until the next day when she could have easily done exactly that. She considered MY time as important as HER time. That's consideration. Big thanks for all the help. D. Tansy, Indpls IN

No one on site, no one answers calls, property manager A B*TCH who won't answer the door when he's…read morethere, my unit got broke into from the INSIDE, and they just keep saying "someone will call me back in 3 days". HORRIBLE customer service, not worth the money they try to charge, the units are sh*t holes, and your stuff is NOT SAFE THERE

Located on the southside location was the cleanest and had the friendliest staff of the storage…read moreunits that we visited. Parking is very tight and if a half dozen people show up at the same time, be prepared for a cluttered parking lot. They do a good job of keeping the units and the grounds clean.

No live help at location. Only self- serve terminal. Rented me a 10x20 space to park a trailer and…read moreyou can barely access the space. I would never be able to use ts space to our trailer as we would always be pinned in. Total waste of my time.

Customer service is straight on. The price to move in was awesome and the monthly cost is greatread more

From the owner: Public Storage rents spaces large and small, from closet-sized units to ones that can hold the…read morecontents of a five-bedroom house. Choose from drive-up, walk-up, elevator-access, indoor or outdoor units, depending on the amenities available at the location you choose amongst thousands of our facilities. Renting from Public Storage is fast, flexible, convenient.A Great Deal:$1 first month's rent*No credit card required for reservations; no obligationRent month-to-monthClean and trusted:Convenient Access to your units Well-lit, fenced propertiesComputer controlled gated accessYou keep the only key to your unitExtra perks:Climate controlled units availableManagers live on site at many addressesPacking Materials and locks available for your convenience Personal, business or vehicle storagePay and manage your account online or on your smart phoneCall now or visit our website to find a location, check rates, reserve!* Subject to availability. Other restrictions, taxes, and fees, including an administrative fee, apply.

These guys are awesome!!! They have a free 10 Foot box truck that they allow you to use on move-in…read moreday. They also allowed me to pay a partial month on both my move-in month and my move out month so I didn't pay even one day extra.

awesome facility. The staff is helpful and organized. The property is managed well, clean and…read moresecure. the location close to the highway makes this a great choice for convenience.

Had a great experience! Picked up a small trailer to move our college student back home. Team was…read morecourteous and kind. When returning it, Scott was great with us. Would highly recommend this location.

I have been waiting in the store lobby for 15 minutes and no one is to be seen. I've tried knocking…read moreon the managers (Mary Godsey) door. I've tried calling the phone to the store from the front lobby. Absolutely terrible service. I finally asked someone sitting by the door - who I think is another customer - if anyone is here. He said yes and then left. There's still no one here.