Wow Todd, still a nice way to talk to customers. I was taught that humans had a MOUTH not a MONTH…read more This is how the situation really happened. I called you on October 9, 2023, at 10:53 AM and left a message to tell you that I was pulling my boat out on November 6, 2023, to put it in winter storage. You called me back at 12:03 PM the same day and told me that I would have to pay for the entire month of November. I had no problem with that. You said that you normally get a 30-day written notice of departing your facility but since we were talking, you would accept the verbal notice (this should have been in your notes). My wife accidentally paid you twice and you admit it.  On November 6th I pulled my boat off your property and moved it to winter storage.  When I got home my wife told me about the double payment. I called you at 1:27 PM on November 6th to inform you about the double payment. You told me you posted the double payment for November and December, and I was covered for December storage fee even though I was not storing anything on your property, and you were not giving me my money back. I posted my review on YELP on November 6th to warn others of your corrupt business practice. You called me at 2:09 PM after reading the review on YELP on the 6th and left me a voice mail which included the following: "Hey Bruce, Todd Payne here, I went back and looked at all my records, NOTES, and everything and I don't see anything that you've notified me that you were leaving for 30 days but what I can do is take that EXTRA PAYMENT THAT YOUR WIFE MADE that I posted for December and KEEP IT and hold your spot for you. You'll start back up in the summer and make payments. Just give me a call back".  These are your words, Todd. You are admitting to keeping the extra payment and not returning my money even though you were notified in October. Why don't you have any records and I do. I am warning everyone to stay away, or you will have to shut your MONTH!

If you're looking for a no nonsense storage facility, this is the place for you. Straight forward…read moreand up front from the beginning. Recommend completely!

Looks nice however I decided to opted out. Too many fees and charges. I also dont appreciate the…read morelack of info online wasting my time when the price shown is not thr price you pay after 2 months.

Just moved my items into Mini Mall Storage today and overall, a really smooth experience! The…read moreproperty manager was super helpful and walked me through everything, which made the process easy. The hallways and the unit itself were very clean, and the locker ended up being larger than I expected, which was a pleasant surprise. The only thing I noticed was that the area where my unit is located felt a bit warm, like maybe the A/C was down. Since I did opt for climate control, that gives me a little pause -- but I'm hoping it was just an off day and not the norm. All in all, solid first impression and glad to have the extra space at a good price and location!

This is a horrible company people can just break in your stuff nothing is done the location on…read moreBrookville Road and Arlington Avenue Indianapolis Indiana is a joke the manager there the area manager are all just there for a paycheck people can just walk in the building breaking your lock going to your storage unit claim what they want to claim which they did not pay for navigate around the building with no worries of being prosecuted or arrested alarm system is horrible security system is horrible lack of cameras the adequate that watch people moving in and out of the building down the house nothing to be done if people break into your unit always say it is take it up with your insurance no compensation for the inconvenience no discounts but said it going up on monthly charges unacceptable I recommend whoever consider this go elsewhere where you valued.

This storage facility is clean, safe, nice, and climate controlled for your storage needs. I had a…read more10x10 unit here for two years due to quickly moving across the country. The management and staff are very friendly and communicative. The manager Vernon goes above and beyond to be helpful. They added super cool new technology last year with an app that lets you open your unit and the gates. I highly recommend this storage facility.

The self service kiosk feature was very easy and effortless in acquiring a new storage unit. A…read morebrief interaction on video chat and everything is set up. You go to your storage unit break the red tag and the lock is inside the unit. A nice and easy process with minimal human interaction. I received a follow up call from Beth checking in on my overall experience and wanting to let me know that there's someone who can be contacted if any problems arise. This is comforting because although the human interaction was minimal there is somebody on site who can help you if necessary.

I had an issue, Tim called me back and resolved the issue. Hard to get customer service like that…read morethese days!