There is absolutely nothing wrong with any of the actual employees that work onsite. Every one of…read morethem I've spoken with has been super kind and helpful. The issue I have is with whoever runs the business itself and whoever it is that allows the website to be so poorly done that I cannot make online payments using their website because there is a string of errors that pop up. I try to set up autopay, same problem. So they try to force me to make phone calls to make payments... which is a guaranteed $20(!) "convenience" fee. I even spoke with an onsite employee who told me she had spoken with others who were having similar problems when trying to make online payments. This is an incredibly predatory way to do things and I can't believe the higher-ups believe this to be okay. So I've been forced to make a huge payment, with late fees stacked on, because they neglect their website's coding so badly that people can't make payments using it. And then I call in to see what can be done and the customer service rep (who was also super sweet) told me I had to pay for the entire thing and then I could REQUEST to POSSIBLY have this waived or credited. I don't want anything credited, I want my money back for the lack of care towards customers. I'm sure that the people in charge don't care because they're making their money, but their practices are predatory and seem intentional when considering I've been trying to get this setup and fixed for at least 3 months now.

From the owner: Public Storage rents spaces large and small, from closet-sized units to ones that can hold the…read morecontents of a five-bedroom house. Choose from drive-up, walk-up, elevator-access, indoor or outdoor units, depending on the amenities available at the location you choose amongst thousands of our facilities. Renting from Public Storage is fast, flexible, convenient.A Great Deal:$1 first month's rent*No credit card required for reservations; no obligationRent month-to-monthClean and trusted:Convenient Access to your units Well-lit, fenced propertiesComputer controlled gated accessYou keep the only key to your unitExtra perks:Climate controlled units availableManagers live on site at many addressesPacking Materials and locks available for your convenience Personal, business or vehicle storagePay and manage your account online or on your smart phoneCall now or visit our website to find a location, check rates, reserve!* Subject to availability. Other restrictions, taxes, and fees, including an administrative fee, apply.

Wow Todd, still a nice way to talk to customers. I was taught that humans had a MOUTH not a MONTH…read more This is how the situation really happened. I called you on October 9, 2023, at 10:53 AM and left a message to tell you that I was pulling my boat out on November 6, 2023, to put it in winter storage. You called me back at 12:03 PM the same day and told me that I would have to pay for the entire month of November. I had no problem with that. You said that you normally get a 30-day written notice of departing your facility but since we were talking, you would accept the verbal notice (this should have been in your notes). My wife accidentally paid you twice and you admit it.  On November 6th I pulled my boat off your property and moved it to winter storage.  When I got home my wife told me about the double payment. I called you at 1:27 PM on November 6th to inform you about the double payment. You told me you posted the double payment for November and December, and I was covered for December storage fee even though I was not storing anything on your property, and you were not giving me my money back. I posted my review on YELP on November 6th to warn others of your corrupt business practice. You called me at 2:09 PM after reading the review on YELP on the 6th and left me a voice mail which included the following: "Hey Bruce, Todd Payne here, I went back and looked at all my records, NOTES, and everything and I don't see anything that you've notified me that you were leaving for 30 days but what I can do is take that EXTRA PAYMENT THAT YOUR WIFE MADE that I posted for December and KEEP IT and hold your spot for you. You'll start back up in the summer and make payments. Just give me a call back".  These are your words, Todd. You are admitting to keeping the extra payment and not returning my money even though you were notified in October. Why don't you have any records and I do. I am warning everyone to stay away, or you will have to shut your MONTH!

If you're looking for a no nonsense storage facility, this is the place for you. Straight forward…read moreand up front from the beginning. Recommend completely!

Looks nice however I decided to opted out. Too many fees and charges. I also dont appreciate the…read morelack of info online wasting my time when the price shown is not thr price you pay after 2 months.

Just moved my items into Mini Mall Storage today and overall, a really smooth experience! The…read moreproperty manager was super helpful and walked me through everything, which made the process easy. The hallways and the unit itself were very clean, and the locker ended up being larger than I expected, which was a pleasant surprise. The only thing I noticed was that the area where my unit is located felt a bit warm, like maybe the A/C was down. Since I did opt for climate control, that gives me a little pause -- but I'm hoping it was just an off day and not the norm. All in all, solid first impression and glad to have the extra space at a good price and location!

I am very pleased with the cleanliness and adequacy of the storage space I have leased. It is…read moresecured and climate controlled which is necessary for our household goods. I was impressed with the manager and his staff. I received a tour of the facility and was given the freedom to make the best choice for my storage needs. All my questions and concerns were factually and accurately answered. The manager's confidence in his product sold me on my choice. Given a future chance, I will recommend and utilize their storage facilities again.

This is a horrible company people can just break in your stuff nothing is done the location on…read moreBrookville Road and Arlington Avenue Indianapolis Indiana is a joke the manager there the area manager are all just there for a paycheck people can just walk in the building breaking your lock going to your storage unit claim what they want to claim which they did not pay for navigate around the building with no worries of being prosecuted or arrested alarm system is horrible security system is horrible lack of cameras the adequate that watch people moving in and out of the building down the house nothing to be done if people break into your unit always say it is take it up with your insurance no compensation for the inconvenience no discounts but said it going up on monthly charges unacceptable I recommend whoever consider this go elsewhere where you valued.

The self service kiosk feature was very easy and effortless in acquiring a new storage unit. A…read morebrief interaction on video chat and everything is set up. You go to your storage unit break the red tag and the lock is inside the unit. A nice and easy process with minimal human interaction. I received a follow up call from Beth checking in on my overall experience and wanting to let me know that there's someone who can be contacted if any problems arise. This is comforting because although the human interaction was minimal there is somebody on site who can help you if necessary.

I had an issue, Tim called me back and resolved the issue. Hard to get customer service like that…read morethese days!

I moved out 10/10/2025 yet I can still access my account online. I haven't received a confirmation…read moreemail stating that I had vacated my unit. I was told that I needed to empty my unit, sweep it, remove the lock, and raise the door, which is considered the "proper" way to vacate a unit. I have done everything as instructed yet I am still waiting for acknowledgement that my unit was "properly" vacated. I want an email stating that I no longer owe anything for unit F32 at Public Storage on Beachway Drive in Indianapolis, IN. (Screenshot taken)

When looking for a storage facility, security, peace of mind, ease of access, friendly staff and…read moreclimate controlled units were at the top of the list. Public Storage and Robin assisted in checking all of our boxes. With the welcome calls to ensuring the unit was prepared for our arrival, along with expecting our arrival and having the lock ready inside of the unit were a few small things that Robin does to ensure she is different than her competitors in the market. I would highly recommend stopping by or giving Robin a call for all of your needs, short term or long term!