I'm a Mesquite resident and single mother writing to share a situation I believe is important for…read morethe community to know about. This year, my daughter and I have experienced significant loss and instability. My mother passed away in 2020, and I lost my father in February of this year. As an only child, I inherited all of my parents' belongings. Due to circumstances beyond my control, my daughter and I were forced to move three times this year, and I placed everything I owned into a storage unit. I fell three months behind on storage payments. With fees, the balance totaled $654. During that time, I stayed in contact with management, made it clear the unit was not abandoned, and asked about a payment plan. I was given a deadline of December 15. I immediately asked if they could wait until Thursday, when I would be paid, so I could pay in full. I did not receive a response. When I went in to pay the balance, I was told the unit had already been auctioned. I lost everything in that unit, including family photos, letters, personal belongings, and most importantly, the cremated remains of both of my parents. I understand businesses have policies, but I believe this situation was handled without compassion or reasonable accommodation, especially given that I was actively communicating and attempting to resolve the balance. I am speaking out in the hope that no other family experiences this.

Best prices in mesquite & open 24hrs a day. They have a lift and carts to haul you stuff. But you…read morecannot ride on the lift. You have to go up and down the stairs

Been storing our trailer here for over a year and are very pleased with the customer service…read more(Jennifer), the cleanness and how secure this business is.

If you are looking for a new, clean, safe storage in Mesquite, look no further. What makes Store…read moreMore! exceptional is the manager Barb. She is courteous, professional, patient, and genuinely nice. She made the whole renting and moving-in process very easy. She is the epitome of customer service professionalism. I was shopping around for storage places and I settled on Store More! because of her. She always answers the phone or returns phone calls which are refreshingly rare these days. She explained things patiently and accommodated me as best as she can. I very much appreciated her help. I changed the size of the storage at the last minute and she had to redo all the paperwork. She did this so patiently and nicely. Incredible! Store More! Self Storage is very lucky to have her managing the place. She is a gem!

Great storage facility.Easy to access units and easy entry and exit. Good value for the area.read more

Very pleased with the service. In need of a 10x20 unit we called all over and there were none…read moreavailable. He called back the next day to tell us a unit just came up and we could have it. Saved the day.. highly recommend

I believe it was James I spoke on the phone today I could be mistaken but he was very kind and…read morehelpful, knowledgeable and quick. Create customer service and fair prices.

This place is apparently a ghost ship now and their phones don't work; no idea who the owners are…read moreand apparently they don't care about new business and expect you to chase them down if you want to rent there! Having rented multiple units and parking spaces from this place several years ago, on March 29th, 2024, I called and spoke with a man (believed to be Adam) in their office about renting multiple spaces. I thought the conversation went well, he was polite and seemed very interested in working a deal for a long-term rental, promising me a call back the next day. Never heard back from him. Although it's not my responsibility to chase anyone down to offer them my business, still I called their office number numerous times in the following days and weeks, almost never getting through. One time I did get a voicemail and left a message, but that too was never returned. I sent an email to the address listed on their website and got a reply, saying that I could do business with them through their website, and that they "no longer have full time office staff," despite the fact that the front page of their own website says you can "call to quickly rent over the phone" and provides a number! In any event, after dealing with this for 3 weeks, on April 20th, 2024, I was told that Adam had been contacted and I would hear back. Yet as of May 2nd, 2024, I still had not heard anything from anyone. I understand that this business has been sold several times, and even the recent email makes mention of a sale. It seems like the ownership just doesn't care, and believes that they are entitled to people chasing them around, and that people should trust renting there, despite reviews from other customers claiming that their prepaid rental agreements were reneged upon and allegedly their prepaid rents were taken from them and not returned. I have no idea who owns this place. Whoever it is, on it's face, they should be ashamed of their unprofessional and irresponsible behavior. I tried to give them my repeat business and they treated me like garbage, so I went elsewhere with my money.

I have had my MH there since they opened. The place is always clean and has easy access. They have…read morea dump station, wash rack, propane, covered and inside storage. There is air for the tires a sink for clean up and a restroom. They even have power to keep your battery's charged. What more can you ask for?

The people are extremely sweet and the facilities are very clean. The best storage facility we have…read moreever experienced. We used their dump station/and their propane fill station too. I noticed they have a wash area for vehicles. Great set up and professional. Highly recommend if you need their services.

Outstanding company, outstanding business owners. I hope…read morethey have great success with their business as they were quick and very affordable when were were suddenly in a crunch to clean out our Uncles assisted living room as he passed away 4 days before. If you run across this particular issue they told me they clean out assisted living rooms even if you are out of state and can't get there. This company is a breath of fresh air. Thank you so much for helping us out.

They are great! Courtney replied to my email right away with a quote for removal of my junk that…read morewas lower than all the rest. They were ready to come out immediately but I wasn't. Scheduled for the next business day. Please support them, they provide a great service to the local community. They are prompt, efficient, courteous, honest and friendly. Keep up the great service you provide. I will surely be calling on you again (yikes, that means I have a lot of junk)!

They scratched the heck out of my super expensive nightstands and didn't tell me. Didn't see the…read moreplastic cover I left for my mattress and didn't use it while moving.

Max and his team were Excellent! They were very reliable & professional Movers. They wrapped all…read moreour furniture so it wouldn't get damaged. They treated all our things like it was their own. They worked fast and didn't take any breaks. Their price for moving us from Las Vegas to Mesquite was very reasonable. I couldn't have hired a better service and would recommend them highly !!!!!