I'm a Mesquite resident and single mother writing to share a situation I believe is important for…read morethe community to know about. This year, my daughter and I have experienced significant loss and instability. My mother passed away in 2020, and I lost my father in February of this year. As an only child, I inherited all of my parents' belongings. Due to circumstances beyond my control, my daughter and I were forced to move three times this year, and I placed everything I owned into a storage unit. I fell three months behind on storage payments. With fees, the balance totaled $654. During that time, I stayed in contact with management, made it clear the unit was not abandoned, and asked about a payment plan. I was given a deadline of December 15. I immediately asked if they could wait until Thursday, when I would be paid, so I could pay in full. I did not receive a response. When I went in to pay the balance, I was told the unit had already been auctioned. I lost everything in that unit, including family photos, letters, personal belongings, and most importantly, the cremated remains of both of my parents. I understand businesses have policies, but I believe this situation was handled without compassion or reasonable accommodation, especially given that I was actively communicating and attempting to resolve the balance. I am speaking out in the hope that no other family experiences this.

Best prices in mesquite & open 24hrs a day. They have a lift and carts to haul you stuff. But you…read morecannot ride on the lift. You have to go up and down the stairs

This is the 2nd time we have used Gail and Southwest Moving and once again they did an awesome job!…read moreMoved all my furniture and my piano from storage to my new home. They were fast, efficient and the best price around. I highly recommend them for out of state and across town moves.

Gail Cloud, owner of Southwest Moving & Relocation, in St. George Utah, is a thief, a fraud and a…read moreliar. THIEF: He has kept my Baldez stationary exercise bicycle, expensive Honda pressure washer and other miscellaneous items. He has admitted, via text message, to having these items and promised to return them. It has been almost a year now and has not returned them and is not responding to my text messages. Taking and keeping what is not yours I believe is stealing. In my opinion Gail is a thief. FRAUD: I paid him close to $900 as part of the contract to insure my 4 cars, one a classic, and all of my personal belongings and furniture. During the move one of my cars had paint damage and other items were broken or damaged. I requested an insurance claim form for the damages. His response was that he failed to pay the insurance premium and now he has no insurance. So, what happened to my $900 insurance payment to him? In my opinion this is fraud. LIAR: He promised to send me an insurance claim form which he has not done so to date and now we know why not. He frequently promises you one thing and fails to fulfill what he has promised. In my opinion Gail is a liar. For more detailed information you may want to review my complaint filed with the Better Business Bureau of Salt Lake City, Utah. Complaint dated, 6/7/ 2023

This is a very good climatized storage area. Easy access, clean and new. No complaints.read more

My kids and I are moving to St George and need a storage. My husband found a flyer for Monster…read moreStorage so we went to inquire. The facility is very cleans and organized. We were greeted by Karen. She made us feel welcomed . I didn't know what size unit I needed and she was so helpful showing me the different sizes. She made us feel comfortable and certain we made the right choice. I recommend this storage facility to anyone needing storage.

Karen is amazing and this place is top notch! I rented here for a couple years and my stuff was…read morealways safe!

Max storage is the best place to bring your things if u don't need temp control ! They have…read morereasonable but competitive prices and very attentive staff just ask for Jake he will take care of u and he is very helpful and he goes out of his way for his customers best staff I have ever seen at a storage thank u for the great experience not to mention they send u a friendly reminder and text if u don't have autopay set up

This is kind of a catch 22 situation. The storage facility itself is great, clean, well maintained…read more My problem is they charged me for an additional month after I gave my 30 day vacate notice. Cleaned the unit upon leaving. They have told me twice the refund is on the way and twice no refund. Now my last call to the service center is they have no record of me and the manager of the units is not returning my calls. Sounds to me like the manager has pocketed mine and who knows how many other people refunds or payments. Not sure about other people but $250 is not chump change. It was charged feloniously and not returned appropriately.

Been storing our trailer here for over a year and are very pleased with the customer service…read more(Jennifer), the cleanness and how secure this business is.

They scratched the heck out of my super expensive nightstands and didn't tell me. Didn't see the…read moreplastic cover I left for my mattress and didn't use it while moving.

Max and his team were Excellent! They were very reliable & professional Movers. They wrapped all…read moreour furniture so it wouldn't get damaged. They treated all our things like it was their own. They worked fast and didn't take any breaks. Their price for moving us from Las Vegas to Mesquite was very reasonable. I couldn't have hired a better service and would recommend them highly !!!!!

These guys are the best movers I have used ever. I move approximately every 3 years about 6…read moredifferent moving companies and this company is the best, professional people I have ever met in the business. I highly recommend. They treated our possessions as if they were their own. I give them 10 stars and they deserve it. :) Matt Vanartsdalen

We hired Orion because they had good reviews and the phone woman was very helpful. BUT...they…read morefarmed us out to Cloud's Moving out of Utah. Our stuff was supposed to be stored for 2 months, and it was, but when we were ready for delivery the driver picked up 1000 lbs in Texas and put the stuff in with our load that, we told, completely filled a 55 ft moving van. The driver only hired two assistants to help unload and by 5pm they just shoved most of our stuff into the garage! Fragile antique cabinets had the glass shattered, one box spring to a guest bed is completely missing, the feet were completely knocked off an antique Asian cabinet, pictures had the glass broken, and box containing a dozen sets of double sheets packed around my iron is missing! Orion didn't help us when we called about damage, and Clouds sent us a form stating we had only 10 days from delivery to make a claim and it took us longer than that to get our stuff moved from the garage into a 4000 sq ft house! We would NEVER use them again!