I like it until it was sold . Used to be able to call there directly and the nice person would…read moreanswer on site, now it's computerized telephone prompts and long on hold times until someone from a call center down south answers. My auto payment options changed I don't have time to do homework and create portals and passwords and profiles just to do business with them. Used to be very convenient now it's just kind of a pain in the ass and not worth it for me personally.

Lowest possible rating. The new owners raised the rates in May. On May 28th we arrived at the…read morefacility to find the entrance and exit gates to the main buildings were not functioning. We've called the off site call center for Millbury Self Storage multiple times and as of today June 1the problem had not been corrected. WE walked across the length of the facility with two carts full of boxes to get to our space. Also the light in front of our indoor space has been out for weeks despite several calls to replace the bulb. We're told it's on order. Over the winter the main entrance gate was stuck in the open position day and night despite multiple calls letting them know about the security risk.

I picked this place because they didn't have a lot of reviews talking about raising rates once you…read morewere moved in. They have now done that to me on the second month: from 100 a month to 170. Avoid avoid avoid.

Wasn't even in the unit a month when they jacked up the rent more than 20%. No explanation. They…read morecan't even replace a rubber key pad cover which you can't read . The placement of the bollards (key pad protection) was not though out for ease of use either, you pretty much have to exit your vehicle to punch in your entry and exit code. I know......small potatoes but for $221.00 a month you would think they could provide a little more!

I have only used a storage facility a few times, usually around house moves or during college when…read moreI down sized to a dorm but it's always been a hassle in the past. you get a quote online and when you show up there's extra fees and one time account charges.... BUT that was not the case at Pride storage 2 centre st Wakefield. I booked a reservation at 430pm Saturday of Memorial Day weekend and shortly after I was being shown the grounds by a wonder man named Bob This facility is 81 units and they are all easily accessible. the units look brand new, no smell, we'll light and the price I was quoted is it NO adding fees or admin charges. also the cost for a 10x20 unit was basically the same as the competitors are charging for 10x10 unit on the fourth floor It's great value for my money and it was an easy transaction I would highly advise using this place for storage in the future Thanks

From the owner: Indoor self storage Squeaky clean Best price value and no…read more administrative fees Climate control Key pad entry Security cameras

I don't usually write reviews. but I felt that the great experience that I had at 10x Self Storage…read moredeserved my taking the time to write this one. I had looked at several other storage facilities in the area when I was selling my house and moving into an apartment and needed to store some of my stuff. 10x Self Storage beat all of the rest that I looked at. The manager that I first met with was excellent and and explained the whole process to me who hadn't rented a unit previously. The facility is easily accessible and conveniently situated with lots of parking. It is climate controlled and the inside access is great as opposed to other facilities which only had access from the outdoors and were not climate controlled. The building is kept very clean which I appreciated.

I had a great experience at 10x - their facilities are top notch, and they run an honest business…read more The facility I used (Pullman Street in Worcester) was staffed regularly, always spotlessly clean, climate controlled, and the staff was always responsive with questions. Previously, I was at a competitor. I had a small 5x10 unit, outdoor access, not climate controlled, and part-time attendant. I went there because it was close, and they had a "first month free" offer. I never actually got that free month, and they raised my rates twice in a six month period by a large amount. At first, it was $85/month, then two months in it was raised to $133/mo; then I got a notice in November that it would be raised to $180/mo right before Christmas. I decided it was time to move out and find some place better. I got a unit at 10x Self Storage on Pullman Street. The unit was 10x10 (actually a little bigger), indoor, and climate controlled. At $175/mo, it was a tad cheaper than my previous unit with way more benefits. They offered 50% off for the first three months, and actually stuck by the offer (unlike the previous place that never gave me the promised free month). I used the 10x10 for a year, then downsized to a smaller 5x5 unit at $59/mo before moving out (I no longer needed extra storage). I really appreciate a company that doesn't bait-and-switch, and that doesn't get you into a unit only to jack your rates up. I found 10x to be an honest business, top quality, and a pleasure to do business with. I recommend them, and would also use their facilities again.

Clean facility and my stuff stayed intact throughout the experience. My only negative feedback is…read morethe sudden increase in prices after a few months of having the storage. It's misleading to customers especially if you're out of the country.

Great prices, Large, Clean Spaces with good anti-theft security, excellent s employees at costumer…read moreservice. Thank you for protecting my belongings I only recommend putting in moisture-proof divices since I lost my living room set because the fabric rotted due to the humidity and the table where the TV was attached due to the humidity. Otherwise, I recommendit to anyone who needs to store their supplies.

These folks know all about security and make you feel right at home. The place is also always well…read moremaintained to a tee by super friendly staff.

WARNING: after only 4 months the Auburn, MA branch raised my rate from $195 to $306. Then [because…read moreof the unexpected increase] I was charged a $60 late fee. Additionally, the unit's door lock mechanism is damaged [the built in part, not the bolt lock you are issued. The unit was not very clean, free of spiders, or we'll weather protected. Be forwarned, and avoid.

Amazing experience with this company. The movers were punctual, courteous, efficient and very…read moreprofessional. Will definitely use them again!

M&M is wonderful! This was our 3rd move in the last 12 mo and had M&M move us all 3 times! Very…read moreeasy to book the move, with a contact for a personal move consultant. Easy to order moving supplies, delivered to your door in 24-48 h. The movers themselves are amazing! They are very meticulous, breaking down and wrapping all our furniture, unwrapping and setting up at our new apartment. Very efficient, professional, personable. Their rates are reasonable, and they are worth the cost. I highly recommend M&M for any move!!