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    Extra Space Storage

    5.0 (1 review)
    Open 6:00 am - 10:00 pm
    Updated a few days ago

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    2 years ago

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    Emily S.

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    The UPS Store

    The UPS Store

    (21 reviews)

    Don't go here for notary. As a notary myself I know the law and rules. The lady here marked on my…read morelegal document in a place other than the notary block, voiding it. She's got a shitty attitude also.

    I purchased a one page printing job on their website to print out the shipping slip for a large…read morepackage. It was heavy and I lugged it into the store and approached the counter to give them my order # like I have done a handful of times in the past. Would you believe that not one of the three employees working (one of which WAS THE OWNER) could figure out how to print it out!? This is one black and white shipping slip I'm talking about here After around 10 minutes of being left without any explanation of what was happening, I explained that I needed to leave for work. There was no apology for the inconvenience, no offer to hold my package until someone who knows what they're doing can help me out, and of course no mention of a reimbursement. Just a shrug and the excuse that, "We don't know how to do this and the guy that's usually here is out." At this point, learning that this is the owner telling me this, I was frustrated. I asked him how something that usually take me less than 5 minutes to do is now going on almost 15 mins and why do they think that telling a customer that "we don't know how" is a help to anyone, and I am met with this guy giving me a "time out" sign right in my face like he was the referee who showed up to the wrong game. That was it. What kind of business owner acts like that? I went to the Longmeadow store the next night and was in and out in maybe 3 minutes with the employee even helping me carry my heavy package in from my car. Night and day difference. There's a reason why this place has so many negative reviews. Stay away.

    Bert Hill Moving & Storage - Indention in driveway

    Bert Hill Moving & Storage

    (25 reviews)

    We used Bert Hill 21 years ago to move into our house in Southwick. They were fast and…read moreprofessional. When we sold our house and moved to NH I called Bert Hill to do our move. They sent Kyle over to do the estimate about a month and a half before our move and then a week before to fine tune the quote, since we had already moved or sold some of our furniture. The guys showed up promptly at 9am and were on their way to NH by 3pm. They never even stopped for lunch. They met us in NH at 9 am the next day and were done by 1pm. The guys were very friendly and accommodating. The final invoice was 20% LESS than the estimate because we did a majority of the packing and were ready for our move. I don't understand people who give bad reviews because of their own actions or lack thereof. Do they really think the movers are going to pack your stuff for free? They tell you from the beginning to buy your own boxes and pack your stuff to save money. When you hire someone to do a job, your actions have a direct result on your cost. Shame on people for taking their own deficiencies and blaming it on a business.

    I used Bert's this past week to move my mom. Joel, Jake and Shaun were respectful, and professional…read morefrom the start to finish. I was concerned with paying by the hour. Let me say they moved quickly, but also safely wrapping all furniture, no wall nicks. Nothing was damage. At no point did I see any of them on their phones. They were focus and delivered a great job.

    All My Sons Moving & Storage

    All My Sons Moving & Storage

    (8 reviews)

    South End

    Movers broke every single piece of furniture. I paid for the extra insurance and reached out with…read morepictures and quotes to get things repaired. Two gaming chairs were broken (they do not sit up any longer), a table was put together without the support beams and all the screws were missing, a gaming desk was dragged against our hardwood floors, leaving deep scratches, and not put together correctly leaving it completely unsupported, an heirloom table was smashed and hidden behind boxes stacked six feet high, a hole was gauged into a wall, and our kitchen table was damaged. I have provided documents showing this is over $4000 worth of damage to my home and possessions. Again, extra insurance up to $5000 was purchased by me through All my Sons, and my claim was sent to Ace W, who sent me a claim form addressed to another of their clients! So now I have all this client's information and they have mine. Ace Ward decided the 4000$ in damages was worth $950 but immediately revoked the form once sending it to me. Please take this as your warning to never use this company. I don't understand the utter disregard for documentation provided by their clients. This on top of sending my private information to another client and sending another clients info to me!

    These guys are absolute SCUMBAGS. Should be no surprise, there are HUNDREDS of negative reviews and…read morepages dedicated to exposing this trash company for what it is. Putting aside the predatory pricing behaviors, the movers reeked of weed the entire time, damaged our furniture and stole a LV purse. Reported it to their "claims" department which is a joke. DO. NOT. USE. Amazing they're still in business!

    Extra Space Storage - selfstorage - Updated May 2026

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