my husband and I have been in the market for a Murphy bed for a really long time, especially now…read morethat we have a toddler and our guest bedroom has to pull double-duty as my office, and my parents visit regularly (and need a comfortable place to sleep) to help us watch the kiddo.
after much shopping around, we chose Wilding Wall Beds, and my parents really generously decided to gift the Murphy bed to us. we submitted our order, which ended up being over $7,000, and waited the 2 months for the order to be built/fulfilled. it shipped on time, and we were so excited, but then things went way downhill.
the bed (which was shipped in four boxes, over 600 lbs total) was shipped via Fedex and arrived in our area within a couple days, but it was then handed off on Monday to a local logistics partner for "final mile" delivery. unfortunately, this local company has been awful. it has been six days and, every single day, we've contacted them and been told they "have to check" when they can deliver it. they repeatedly told us they would call back with an update/confirmation, but they never did. we had to call each morning, just to be given the same run-around.
by Friday morning, we were fed up. when I called them, they told me it was confirmed for delivery that night, 4-8pm. I let them know that this was brand new information, that we had never confirmed or made arrangements for that time, but that I no longer cared and just wanted the thing delivered. the agent on the phone assured me multiple times that it would be delivered that night.
meanwhile, Wilding Wall Beds' shipping coordinator spoke with the local carrier, too, and told us that (1) a supervisor outright lied, saying we had rejected a 1-5pm delivery window the prior day; and (2) they were gonna deliver the bed by 4pm that day, instead.
4pm came and went. 8pm came and went. nothing and no one ever showed up. and no one ever contacted us.
so, here's the issue with Wilding Wall Beds: obviously, the incompetence of the local carrier isn't their fault. but, Wilding is the one who contracted with them to be the "final mile" partner. and, Wilding doesn't seem to have any power to make sure the product you pay for actually ends up in your hands. they were getting the same run-around as us and couldn't/didn't do anything about it. to their credit, they did sympathize with the frustration and told us they would refund the cost so that we could order a bed somewhere else, or decide for ourselves if we wanted to order with them again (with no clarification on whether or not they could address the shipping issues next time). it seems like they don't want to deal with this headache either, so they'd rather just cut their losses, wash their hands of it, and send us on our way to start this entire process over with another company.
it seems like other folks have had good experiences with Wilding Wall Beds, and maybe their beds are as great quality as they say, but I will never know because it's not gonna get delivered. just adding my experience here, since the only other reviews online are via their own website, and they don't allow Google reviews.... which seems really strange.
I'm really grateful that it sounds like we won't have to pay for this $7k product we never received, but it really sucks that they don't seem to have the logistics sorted out--in my area, at least--and we now have to figure something else out 2 months later.
EDIT: have upgraded our review from 1-star to 4 stars, as the company did end up making sure we got the product finally delivered. as evidenced by their reply to this review, they ended up escalating our issue to the Shipping Manager (from the Shipping Coordinator) and somehow getting the bed to a different last-mile vendor who finally showed up. we've been able to assemble and install our Murphy bed and it looks great, with good quality--just a few scratches and dings here and there that can be easily touched up. we'd recommend Wilding to friends and family now, with only the caveat to stay alert about shipping & delivery.
