Service is good. Lots of different storage sizes available. Since we were clearing out a business…read moreoffice we needed a few units and got different sizes. They have been helpful and responsive anytime I needed anything. I've now been a customer over a year and it's been great.

I'd give it no stars if I could. I returned some boxes in early August because way more expensive…read morethan U-Haul boxes of just as good quality. I never got a refund. I emailed them in October and the emails went ignored. I reported them to BBB and nothing. I contacted them through the website and the customer service person didn't say where she was from in her signature (as if embarrassed to say) and so I couldn't answer her questions. she couldn't look me up by name or email and so I had to start my complaint and explaining it all again. it's now the end of December and still no resolution on the $111.50 the y said they'd mail me (who wrote a check for a refund ‍) and I checked my bank account and nothing. it's now the end of December. Go to U-Haul for boxes!

HERES JUST A SAMPLE OF WHY THEY GET ONE STAR…read more I am submitting this formal complaint and the attached digital forensic evidence file against Extra Space Storage. For the past 23 months, this vendor has engaged in a systematic campaign of consumer fraud, criminal forgery, and financial extortion, culminating in an illegal lockout and forced payment under duress on March 3, 2026. The attached Evidence Index fully documents the following statutory and criminal violations: 1. Criminal Forgery & Contract Falsification (Identity Theft) The vendor intentionally removed my original May 2024 digital lease from the customer portal to conceal unauthorized contract addendums. I recently recovered the original "PactSafe" digital documents, proving I originally rented Unit 2096 at a baseline of $171.00. The vendor is currently locking me out of Unit 2092 and demanding $350.00. The electronic signatures and initials authorizing this unit transfer and price hike are actively forged. I have formally demanded the PactSafe IP and Device ID audit logs from corporate, which will prove these signatures originated from their staff, not my personal devices. 2. Illegal Lockouts & Extortion (Violation of N.J.S.A. Grace Periods) The vendor's official system and automated communications establish my monthly due date as the 1st of the month, guaranteeing a strict 5-day statutory grace period. Despite this, the vendor executed an illegal physical lockout of my property on March 2, 2026, labeling my account "Delinquent" prior to the expiration of the legal grace period. To regain physical access to my property, I was forced to pay $350.00 under extreme duress. The vendor effectively weaponized an illegal lockout to extort payment on a fraudulent ledger. 3. Willful "Fee Pyramiding" & Ledger Manipulation Beginning with a bait-and-switch at the physical counter on my April 2024 move-in day, the vendor has engaged in systemic "Fee Pyramiding." Despite making substantial, timely payments throughout my tenancy, the internal ledger deliberately diverts my cleared funds into unauthorized "junk" categories (e.g., forced merchandise, inflated insurance tiers, and illegal $40-$90 late fees that violate the $20.00 cap written into their own contract). This misallocation manufactures artificial rent shortages, triggering continuous delinquent statuses. Furthermore, the vendor's payment gateway initiated multiple unauthorized "ghost debits" against my financial accounts, which the vendor later scrubbed from their official portal ledger to conceal the intrusion.

IF YOU NEED SELF STORAGE SPACE, I found the best…read moreSelf-Storage place in the State of Florida. I know this because I've tried some of the others who shall go nameless, don't seem to be interested in their customers. But if you need a self-storage unit and you're interested in great service and great prices, check out Extra Space Storage they always answer their phones with a smile and that 'how may we help you' attitude! If your in Florida, dial 561-596-1447 and you will likely get Patrice who is in charge of Customer Service in my opinion. Patrice reminds me of what the term customer service used to mean, before companies discovered the use of 'artificial intelligence'.

Tried to store my RV there and deeply regret it. Many homeless people walking around inside…read morestorage facility at all times. My RV was vandalized, broken window, door bent from prying on it, all compartment locks broken, compartment doors broken and ruined. Manager couldn't care less, asked for some of my money back because I had just made a payment and was refused. Another reason to avoid this place is they have no room! They are trying to get as much money as possible but it is next to impossible or impossible to get in or out with a RV, travel trailer, or 5th wheel. Save yourself frustration and damage to your property, go somewhere else!!

Great service, new manager Mike always helping out! Answers all my questions I would recommend.read more

A little late posting this review.. but honestly that says a lot because I'm usually the type to…read moreforget to leave one. Still, I find myself thinking back to this day months later. A few months ago, a crew from this company (Shawn, Jesse, and Charlie) was hired to help move our apartment neighbor. Funny enough, we were moving on the exact same day, so we were constantly in each other's way.. sharing the walkway, 3 flights of stairs, etc. We all know how stressful moving can be, but this team went out of their way to help us too!! They genuinely restored a little of my faith in humanity. Whenever they had a free moment, or after they finished moving our neighbor's items, they would each grab a load and help us carry things.. simply out of kindness! And before anyone complains, our neighbor wasn't upset. Their help didn't slow down or interfere with his move at all. Their willingness to help speaks volumes about both the company and the team they have. They truly go above and beyond, and that's exactly the kind of service and character you hope to see from a moving crew. I sincerely hope their management recognizes the hard work and kindness of Shawn, Jesse, and Charlie. They left a lasting impression.

They came late and I stated that I had a family emergency and could we hurry. One employee was a…read morejerk and immediately became aggressive. He argued with my friend that was helping me and when I said that he was lippy with customers he went nuts. I had to call and get a replacement for the third guy that I hired and they swapped him out. I finally started to unpack some items as I have been dealing with the family emergency and notice sugar is all over my electronics. They also damaged a wall trim. During the move they dropped items several times. I'm sure as I slowly unpack I'll find more.

Always friendly great service good price recommend to everyone. Sheds open until 9:30 easy to…read moreload.good sucerity

When I first started storing here, they had the best staff and were the most awesome facility…read morearound. Now they've changed management, staff and their ability to know how to treat long time customers. After almost 10 years there I'm now looking to move to a different storage place because of how absolutely terrible they have become here. Raising rates multiple times a year, locking out units that are fully paid and up to date, terrible office hours, you name it they'll do it.

My partner and I hired You Move Me Salt Lake City on July 30th, 2023, to help us move from Draper…read moreto Orem in UT. Before the moving day, I agreed to the initial job of three hours at their regular hourly rate. We packed up our entire apartment and moved all non-essential items to our new apartment in Orem before the movers arrived so that they would only have to move the large objects when they came. However, the three employees they sent were unprofessional. They seemed to take their time removing our bed and couch more than necessary. After several brief discussions with the "supervisor" in the group, I couldn't resolve the situation. After packing at our old apartment for nearly three hours, they asked us to meet them at our new place. We drove from Draper to Orem only to find ourselves waiting for over an hour while they were on the way. There was no contact from them during this one-hour-plus wait, even though I was being charged an hourly rate, even over the initial three hours. When they arrived at our new apartment, they tried to bring our couch up a small stairwell instead of using the correct freight elevator entrance. It was too big to exit the stairwell on our floor, so they left it at the top. Our couch was blocking the exit via the stairwell, and they refused to move it back downstairs and try a larger stairwell on the other side of the building. In addition, they damaged the stairwell door, knocked out a ceiling tile, and nearly destroyed an exit sign hanging from the ceiling. After going back and forth over what to do with the couch, I finally told them to move all the rest of our stuff into the new apartment, and my partner and I would figure out how to get the couch out of the stairwell ourselves. Remember, we're now on hour five of a three-hour job, and the rate is over $250/hr. Then, they took a "break" at their truck following the couch incident. Thirty to forty-five minutes later, they began to bring our other furniture up. As they dropped each item off, we noticed that our bed, a very nice wooden platform bed that was extremely expensive, was damaged. We asked them about it, and they said, "Sorry." The company had promised to unpack and assemble our furniture in the new apartment as part of their service. However, once they got everything into the new apartment, we were already over seven hours into a three-hour job. What was supposed to be a sub-$1,000 move turned into a nearly $1,800 move. Moving is expensive, and we don't have a lot of extra cash lying around. When I politely asked the "supervisor" to call his manager and see if we could get a discount on our services because of all the issues, the employee called his manager while I was present, but the person he spoke to wouldn't budge. The employee was not completely honest with his manager about all that happened during the move, so I pressed him again to call back and tell him we were upset over these things. Still, nothing. He offered me $200 off, but that was laughable. After all this, we had an eight-hour move that was supposed to take three hours, our stuff was damaged, nothing was put back together, we still had to deal with the couch, and the manager was unwilling to help. DO NOT use this moving company... the manager told me that her workers are "teenagers just trying to make a little money," and that she "stands by them all day." That's not the professional, premium experience they lead to you to believe they provide.

First things first. I was asked if I needed anything from the store when they called on the morning…read moreof the service. SO SWEET! Thank you. Then once they showed up, they listened to what I would like to be done. They followed my instructions. I had other movers to load my storage and they did untold damages. You Move Me Salt Lake City branch, not only fixed the damage that the other guys did but organized both of my storages within 2 HOURS!!! They got rid of my old furniture and set up my bed from storage within the same 2 hours. AND the price for the service was VERY reasonable. Vao and Mario did an excellent job. I am now a fan. This company has put my faith back into professional movers again. Thank you! You now have a new loyal friend. Keep shooting for excellence. Welcome to Salt Lake City, Guys!

Very clean very friendly great place to store! The owner is very personal helps out in anyway I…read morepossibly can, goes the extra mile for his customers.

I got a fantastic rate, and the customer service is excellent! I have been pleased storing here for…read moreover 6 months! They sent me a Q&A sheet, and were not weird and sketchy about things like other storage facilities I called. Thanks for being transparent and helpful! It made moving a lot less stressful!