I own a rental house and one of their salesman, Dalton Davis, knocked on the door and falsely told…read moremy tenants that I had sent him there to inspect the roof to see about replacing it. He wanted them to give him my phone number but they were suspicious and did not but instead contacted me. Obviously if I had sent him there he would already have my phone number. I told them it was a scam as I did not send him there and had no idea who they were. Just to let others beware of this company running scams and lying to people, would never do business with a company with these type of dishonest sales tactics. Attached is the front and back of his business card he had left.

Tarrant Roofing and State Farm replaced my 30-year old roof. There are so many awful stories about…read moreroofers and insurance companies that I want to say this was one of my best experiences. Fast, efficient and organized and Braden at Tarrant Roofing was wonderful to work with and exceptionally responsive. He helped me make the initial claim and followed up throughout. Highly recommend!

Highly recommend!!! Water rehab & restoration was amazing…read morethroughout the mitigation process. From the initial intake with colt , demolition with Greg & Javier , Lisa in the office addressing my concerns and tanner helping me out during the management of this unfortunate water situation I was in. They were with me every step of the way and made me feel VALUED as a customer . Can't thank them enough for everything they've done for me. As a company all together they have gone above and beyond!

TERRIBLE! STAY AWAY! DO NOT TRUST!…read more They are NOT honest!!!! The owner, Dustin is money hungry only and will scam you insurance company and NOT tell you about all the "other" fees or damage they will do to your home. They will also cheat you out of quality materials and try to use cheaper ones to add more profit to themselves. more so, threats of putting a lean on you home were made for non payment.... when it was THEIR FAULT! the staff is irresponsible and ignorant!

My vehicle has a function where all windows can be opened if a button on the fob is held down for a…read morecertain time. Unfortunately, this function was accidentally triggered during a bad thunderstorm and the whole car interior was soaked. Worried about water damage and the potential for mold growth, I started looking for companies that could fix the issue. 911 Restoration responded promptly and I immediately had them go to work for us. And man were these guys awesome. Everyone I interacted with was super kind and professional. From the phone call with the manager to the operators who came to deal with my vehicle, I felt cared for and that everything was going to be taken care of. With these guys, I didn't have to bring my vehicle in. They came to where I was and set up their equipment. My vehicle was soaked so it took about 2 days to completely dry it out. Shout to the operators -- Isaiah, James, and Willard. They were super friendly, had excellent communication, and came by every day of the service see how the drying process was going. You guys were awesome! My car was completely restored! Not one chance that there could've been any moisture left in my vehicle once they were done. I'm very satisfied with the work 911 Restoration has done. I highly recommend them.

God sent them to rescue me! They're the BEST GUYS that could've been sent to me during my house…read more catastrophe. My whole house flooded! They help assist me moving everything. Isiah and David were always available even for my after hour questions.

They were a quality company to fix my mold problem. From start to finish they were first class and…read morea pleasure to work with.

Great service from Nevo, Zack and Cody! Very responsive and quick to give no BS advice with our…read morecrawlspace flooding. Would recommend!

They probably don't have any other bad reviews because they probably scared their unsatisfied…read morecustomers with their lawyer, as they tried to do with us. These people came in during our emergency pipe burst situation and took advantage of us. They are part of Your Home Expert, a contractor business. YHE told us they would "fight for more payout" because the mitigation company chipped a tiny bit of tile in the hallway while they were tearing out the carpet. Red flag! They are the mitigation company! They know how to game the system so insurance pays out more, and who suffers? You, the policyholder, and your neighbors, whose premiums are just going to go up as a result of higher insurance payout. They claimed they found a mouse in the wall when drilling the holes to dry out the walls. I find this unlikely, because the holes are so small and spaced apart. The odds of drilling directly into a mouse? Small. This was confirmed when I spoke with an actual reputable company, who said that the likelihood is incredibly low. And, even if they did find a half-skeletal mouse, that is not grounds to elevate to Category 3--if anything, they would just cut out that area and clean that area. Speaking with a reputable company made it very clear the difference between a legit, respectable company and this Restoration "Experts" company. Bigger companies try to do as little as possible and be as minimally disruptive as possible. Restoration "Experts" tries to extract as much payout as possible from your stressful emergency situation. They manipulate you into thinking it's "YHE + you VS. Insurance Co" but it's not. If you just ask your insurance company for help, they will help you. ALSO, PSA, if you own your home (no mortgage), YOU CAN DO WHATEVER YOU WANT WITH THE INSURANCE MONEY (policy depending). Don't let these people lie to you and tell you that you have to use X money for X, because it is NOT true (policy depending). That is straight from the insurance company itself. Double check your policy to confirm but that was the case for me with my insurance company. YHE will probably try to threaten you and say they'll report you to your insurance company and TDI, but news flash! They have no basis to do so and are just trying to scare you. Don't trust these people. Go with a more reputable company. Please.

We had water damage in our living room, leading to a moldy area. The Restoration experts did an…read moreoutstanding job, remediating the area quickly. Their communication throughout the process was superb. Thank you! Highly recommend!!!

We made the mistake of closing our vents in certain rooms of the house, due to poor air…read morecirculation. I noticed black spots showing up around a couple of them. I got an estimate from another company. They were going to charge me ALOT to clean it; claiming there was mold growth that I caught "just in time." My husband wisely chose to get a second opinion. We chose these guys because they had treated a friend's house. The man who I had talked to over the phone and the two that came to clean were professional, yet patient with my questions. Lo and behold there was only dust build up! They even charged half the price that they had originally quoted (which was already a lot less than the first company.) We are so glad we went with them instead!

They were super helpful letting us know what the costs would be. It was very reasonable however…read morewhile at a church function we mentioned what happed to our home and he was a contractor and did the work for much less. If we had not run across this we definitely would have used this contractor.

This is their live chat.." Hi there We reply immediately…read moreHi there If you need any assistance, I'm always here.Please introduce yourself. They nevet responded to concerns. I along with others in our neighborhood are filing a complaint with the Better Business Bureau, City of Lubbock and the Health Department. Your business sign has been in front of a home in Lubbock Tx for several years. Not only are there multiple junked vehicles there, the side yard is being used as a DUMP for trash, wood, old fence metal and other junk which harbors RATS, MICE, SKUNK,POSSUM, and various other disease harboring animals. The health of our family, pets and city are at risk. This junk filled residence with YOUR BUSINESS SIGN in front of this home and on junked vehicles does not help your business-its a hinderance. There are laws against dumping in/on residential and business property. Your company is responsible for the RODENT INFESTATION in our neighborhood and responsible for the damage to our homes from your reodents. And COST to irradicate your filth. Your business is responsible for ourdeclining physical health and mental well being. Your"live chat" states... sorry, but that topic is outside of my area of expertise . Feel free to ask me another question! Lyro AI Chatbot - Today, 10:32 Hit the buttons to respond POWERED BY