We used Bingham restoration when we had water damage in our kitchen spanning to other rooms. Their…read moreteam was quick to respond, communicable, and hardworking. The last part of our project did not go to plan for reasons beyond Bingham's control - but they still stepped in to make things right. We're grateful for their integrity.

I have never written a review remotely this long. However, because I have continued to stand by my…read morereview and refuse to remove it despite repeated pressure, I now find myself responding to the "owner's" lengthy public rebuttal. I will preface by stating that the "owner" of this business seems fixated on researching me and attaching me personally. His "reply" is full of inaccuracies and deflect from addressing actual business concerns. To begin, I have 22 positive, not negative business reviews. More importantly, I have attached documentation refuting a litany of false statements made in Mr. Patterson's response, including correspondence from the IICRC indicating that Bingham Restoration is using IICRC branding despite not being a certified member. Honesty, transparency, and integrity matter. I encourage consumers to review the attached documentation and draw their own conclusions. Based on my experience, I would recommend choosing a company that demonstrates ethical business practices, truthful communication, and professional treatment of its customers. I did not select or hire Bingham Restoration directly. Bingham Restoration was brought into the project by a plumbing company following a major leak at my rental property. During the claim process, my insurance company questioned line items in the invoice, including emergency service charges, supervisory fees, and fuel charges. The invoice was subsequently revised, and Bingham Restoration provided written documentation reflecting the settlement amount agreed upon with the insurance carrier, which I have attached. There is no mention of any other "agreement" other than the amount due. Any suggestion that I refused to pay is false. I requested documentation, sought clarification regarding charges, and asked a civil engineer to review the work. Rather than continue dealing with repeated demands for payment, I paid the agreed settlement amount in full. Mr. Patterson reneged on Bingham's own settlement agreement and sent a collections after me to collect the remainder of the original invoice. I have attached the collections notice. I also dispute a majority of.erroneous statements in the "owner's" response. I never communicated with another one-star reviewer, and I did not copy an attorney on our email exchanges. I copied the administrative office of my legal services plan for documentation purposes. The owner also called me from what turned out to be his wife's cell phone number. What concerns me most is not the billing dispute itself, but how it was handled. Rather than addressing my concerns professionally, the "owner's" response focuses extensively on my personal background, education, review history, and other matters unrelated to the restoration work. I found those communications inappropriate and unsettling. The central facts remain unchanged: the insurance company questioned multiple charges, the invoice was revised, Bingham Restoration provided written settlement documentation, I paid the agreed amount in full, and my account reflected a zero balance. This dispute was never primarily about the money. It was about transparency, documentation, and a consumer's right to ask questions and leave an honest review. After this experience, I cannot help but wonder how other customers who posted negative reviews were treated. Basic business communication should focus on resolving problems, not attacking customers. Instead of addressing the substance of my concerns, I found myself responding to personal attacks and factual disputes unrelated to the work performed. Consumers have the right to question charges, request documentation, seek clarification, and share honest reviews of their experiences. I stand by my review and my right to share it. Caveat emptor.

My vehicle has a function where all windows can be opened if a button on the fob is held down for a…read morecertain time. Unfortunately, this function was accidentally triggered during a bad thunderstorm and the whole car interior was soaked. Worried about water damage and the potential for mold growth, I started looking for companies that could fix the issue. 911 Restoration responded promptly and I immediately had them go to work for us. And man were these guys awesome. Everyone I interacted with was super kind and professional. From the phone call with the manager to the operators who came to deal with my vehicle, I felt cared for and that everything was going to be taken care of. With these guys, I didn't have to bring my vehicle in. They came to where I was and set up their equipment. My vehicle was soaked so it took about 2 days to completely dry it out. Shout to the operators -- Isaiah, James, and Willard. They were super friendly, had excellent communication, and came by every day of the service see how the drying process was going. You guys were awesome! My car was completely restored! Not one chance that there could've been any moisture left in my vehicle once they were done. I'm very satisfied with the work 911 Restoration has done. I highly recommend them.

God sent them to rescue me! They're the BEST GUYS that could've been sent to me during my house…read more catastrophe. My whole house flooded! They help assist me moving everything. Isiah and David were always available even for my after hour questions.

Tyler (owner) was very professional and knowledgeable. He executed my vision to a "T". Great job!…read moreJust be aware that all work is subbed out, and what all of that entails. Otherwise, great work! Great management communication and always a positive can do attitude. Thanks so much!

Serv Pro of Southwest Dallas: "Tom&Karen Thomasson Project"…read more RE between walls leak After home repairs were completed/reinstalled to 5 rooms and one bathroom (flooring, sheetrock, cabinetry, plumbing, painting) our furniture was 'Packed In' by Serv Pro =led by Eric Coco= in excellent, beyond expectation execution by a 12 person Serv Pro team. The error free relocate of furniture and accessories, pictures rehung, decorator pieces relocated exactly, floors cleaned, all surfaces dusted was of the highest precision. Not one item was harmed/broken/scratched coming away from the Serv Pro warehouse after 5 months, loaded and bubble wrapped in some 225 boxes strapped down securely in 3 large van trucks in one day (starting at 900am promptly and ended by 5pm) Each of the team moved smoothly and expertly. Mr Coco personally supervised the entire effort every step of the way. Please pass along our thanks to this entire crew. It was truly 'Like It Never Happened' Tom and Karen Thomasson January 11, 2025

G Brothers did great job remediating our water damage. Came out immediately. Did the tear out the…read moresame week. Did a great job handling my insurance company.

I cannot thank G Brothers Remodeling Services LLC enough for their incredible work after a part of…read moreour home experienced some water damage. Our home needed complete installation of new wood flooring, and baseboards as well as a completely new staircase and the upstairs hallway. We also needed insulation, paint and drywall in certain areas affected by the damage. Mark Peters, their estimator, was very professional, courteous and explained clearly what needed to be done making a very stressful situation manageable. He worked directly with our insurance company to make things as seamless as can be. Once the work started, Jaime, the owner, kept me informed throughout the entire process. The quality of the work of his crew was outstanding. The repairs were done, meticulously, and our home looks as good as new. I highly recommend them to anyone in need of reliable high-quality and fast remodeling services!!! They truly exceeded my expectations.

David Rizos was very easy to communicate with. He returns…read morecalls, texts and emails. That's a big plus! It was a pleasure doing business with him, and we will consult him again if such need arises. He sent photos at each stage of completion. We had flood damage to sheetrock walls, baseboards, interior support beams and laminate floor. He had me pay in stages as each section was completed. David coordinated with a separate flooring contractor. He is located very near my area (Dallas North Tollway and Frankford Rd). I highly recommend David Rizos! Just tell him exactly what you're needing and what you think. He's someone who will listen and work with you.

Great company to work with. Restoration 1 will be there when needed, 24/7. Big or small, commercial…read moreor residential, Restoration 1 is always the right choice for your restoration and remodel needs.

I hired this company for a move out cleaning service and had a terrible experience. When I arrived…read moreto check the unit, I found that a kitchen drawer face had been completely ripped off and placed back to conceal the damage. No one notified me. After I contacted them about the damage, they claimed the drawer was "already broken" which is completely false. The drawer was fully intact prior to the service, and I have multiple witnesses that can confirm this. Instead of taking responsibility, they tried to blame the customer after being caught. I now have to repair this myself with only two days before my lease ends. Mistakes can happen but hiding damage and then denying it is unacceptable. I would not trust this company and do not recommend their services. Pictures of damage are attached.

Went with Square Solutions for a deep cleaning and glad I did. Their pricing was very competitive…read morecompared to other competitors. They'll send you a list of services included for each of their services. The ladies that came by were very thorough, we had a walk through of the house prior to cleaning, they asked questions, if I had any concerns and which areas they should concentrate on. While cleaning they noticed one of my windows were broken (it has been broken for a couple yrs) but they notified me right away. They did a great service, I haven't had a deep cleaning since I moved in like 10 yrs ago. They got underneath the couches and above the fridge, areas they have been collecting dust for years. I have kids and the place was not exactly super clean with toys and items around. Afterwards we did another walk around after the cleaning to go over the areas cleaned. All in all, they did an awesome job and highly recommend them. Will use the again in the future. Thank you.

I selected SERVPRO after the February winter storm caused a pipe to burst and my master bath,…read morecloset and bedroom were flooded. To say dealing with this company was a horrible experience is an understatement. There was absolutely no organization, zero communication unless I initiated it, no follow up and average work at best. It is now September and I am just getting my repairs finished on a $14k job. I would not recommend them to bring anything to the table but additional stress and aggravation to already unfortunate circumstances. Unless you want unreturned calls, no shows from contractors, and a complete lack of organization...I highly recommend you call someone else.

I can't give enough accolades or starts to the SERVEPRO of Carrollton team. I'm not exaggerating…read morewhen I say that it literally it took the team less than an hour to come assess the flooding problem in my office. They immediately jumped into action and got their arrays of vaccines, blowers and humidi. If it wasn't for them responding so quickly, I'm not sure that the flooring and drywalls would have been saved from further water damage. The entire team is extremely professional, courteous, capable, confident and efficient. I hope not to use them again, but if I did, I wouldn't hesitate to call them first! J. Serrano

As I indicated in my first review, the company consists of two parts, the mitigation part and the…read morerestoration part. The communication between the two needs improvement because the handoff from one to the other is not seamless for the consumer. Once I was in contact with the Restoration manager, Kelly, the process and communication were excellent. Kelly was conscientious and caring. He went above and beyond in every way. He really cares about the customer and the service that the company provides. The workmanship and value was high quality. There was a real effort to do the job right, not just to do the job and collect the money. My overall 4 stars is because of the clunkiness of the handoff from mitigation to restoration. But other than that, I have no complaints and I think highly of Kelly and the owner Brian. I would do business with them again.

Quick and helpful-got there in a hurry and did a great job of cleaning away debris and drying out…read morehouse.