Teri designed a beautiful kitchen for me today. She was professional and patient with me. I am…read morelooking forward to my kitchen install. Thank you Teri SW

Major let down! TERRIBLE communication. First off, let me…read moresay we are still in the middle of the challenges with this company. From the start, it was a solid good experience. Jason (Design and Salesman) was a pleasure talking with and there was no sales pressure at all. He was happy to help all we needed and made adjustments as necessary. Then, we signed and ordered. We had hoped on two weeks from ordering to completion. Jason let us know it would be about three weeks and we were ok with that. We needed SPEED though as we had a house we moved into that had major hidden water damage. Cabinets had to be removed immediately and I did that myself. With everything else I was working on, we decided to have them install. THEIR contracted installer came out to verify measurements. SPACING was measured as part of the install. The install was $2300 Cabinets were $5000. This should have been a major red flag as when he arrived, none of the drawings he was referencing were correct. I had to supply him with the updated plans agreed upon at the Laverne store. We had issues and corrections to the order had to be made. Spacing was and is STILL off, as shown in the photos. This is where the issues began. Jason told me I needed to call the installers for install time frame and to communicate with them. He couldn't help at this point. He gave me the installers phone number and I spoke with Olga. We waited the three weeks and followed up with a phone call. Still no cabinets had arrived at the installers location. So, we waited another week, now four and learned they'd arrived. As they assembled the cabinets at their site, many pieces were damaged- but no one told me... Rather, still waiting I started getting emails from Cabinets to Go's Customer Service. Trying to figure out what was going on, I replied to the emails and CC'd everyone, including the installer. I was told this is how they handled issues like this and replacement parts were being ordered. Fast forward 3 more weeks and I call the installer and find out all our parts are BACKORDERED at least 90-120 days! In the meantime, Corey from the installers company did a great job hanging our cabinets, per the specification at Cabinets-to-Go, but many parts were not ordered correctly! Several key pieces were not accounted for- cover panels were not accounted for and again....on backorder. Spacing needed to be adjusted around our fridge too as drawers were hitting the range. Measurements were not correct. The fridge and range are too tight and spacing needs to be adjusted. Damage is occurring and reading the warranty info, damages caused by IMPROPER install are not covered! We were supposed to have had the island set up to house our microwave. None of those parts were sent to the installers. That is still not fixed. At this point in time, writing this on 10-28-2021, none of the adjustments have been made. We are waiting for parts to come in...someday. The installer is probably not happy with Cabinets-to-Go as they are forced to return to job sites over and over. We don't have our cabinets completed, the installer won't come back out to fix the spacing on the range and fridge. We can't finish our kitchen backsplash. Phone calls go nowhere, emails and complaints are answered with- "I'll forward your concerns". No one will talk to us... Corporate Customer Service is useless and tells us only they will "escalate the matter". Still, no one will talk to us. FULL PAYMENT has been made to Cabinets-to-Go and there is NO COMPLETION date in sight. If backorder info is correct, we are looking at January next year! Order placed and finalized August 30. Initial Install was Sept. 23rd. at four weeks from order- acceptable. Still no word on backordered pieces; One complete cabinet, several doors, valance panels, etc. Install is incomplete and without adjustments the fridge cabinet will be damaged and the cabinets will be damaged from the fridge. Cabinet doors are not aligned either. One hits the fridge on the corner each time it is opened and closed. The island microwave area is going to stay this way as we gave up asking for it to be fixed. Photos and video are here if the link sticks. https://photos.app.goo.gl/mbVPubsGYmpYasc96 I know people have good experiences with Cabinets-to-Go, but overall we are not one of them. Two other competitors could have had the job finished. Backorder issues were NOT discussed, nor were we warned of the potential. If we had known this we WOULD NOT HAVE completed the sale.

I can't say enough good about this place. It's a 10 star…read more One star ease of access. One star quality of product. One star product designs available One star speed of delivery, One star standing behind product and access after sale. One star location. Four stars staff Ms. Morris was absolutely superb from start to finish. Did the planning. Had everything ready. Absolutely no issues

Update, after over a week of having to hounding the rep for a quote an order was placed. Upon pick…read moreup another week later several cabinets were missing. I was told they would be in by the end if the week. This mind you after I was already told all but one cabinet (an upper which doesn't hold things up) was available. The end of the week came I had to call them for an update only to find out the cabinets were not there right color and would have to be refinished. Now it'll be another week to 10 days before I can finish my clients kitchen. A kitchen that normally takes only a week to demo and complete. My clients are not happy with their service as they are without a useful kitchen. Insult to injury there has been no apology, amends or remorse. It just good business to push to provide the product you promise making it priority especially when you mess up.

Had to give one star because it would not let me leave 0 ... Unprofessional , junky work tried to…read moreuse just measurements without a template , when installed it was out of square , to long and had to cut into wall to make it fit , then when told it was going to need to be fixed , they told me that I would have to live with it , they then had to remove it from my house , without payment after being very rude in my home and scratching my hardwood not to mention it was 1/4 inch out of level ...

From the owner: We fabricate custom marble and granite tops; fireplace surrounds, tub surrounds, outdoor & indoor…read morekitchens, vanity and furniture tops...

We ran into some unexpected complications with the install of our counters and backsplash yet,…read moredespite it all, we felt like we were in good hands. The first complication was due to weather. We just happened to have our install scheduled for the week that once in a decade snowfall came. Needless to say, this required some flexibility to see what dates would work to re-schedule us. Monica made sure, though, that we are always kept in the loop and that the project would go ahead with minimal disruption. The second complication was due to a computer glitch that caused the wrong backsplash pattern to get assigned to our project. Unfortunately this was only discovered after it had been completely installed. My wife and I felt so bad that all that material and labor was wasted but Brett, the owner, was more concerned that we got what we wanted so he did what was needed to make things right. We are now very pleased with how everything turned out. This didn't play out as we expected but we have a fun story to tell and a great kitchen to tell it to our friends in =D To sum it all up, not that we wished for these wrinkles but they did show us how the company would respond when things were less than ideal and I can say wholeheartedly that they do put the customer first and will make sure you are left very satisfied with the end product. A special shout out as well to Kevin who brought the showroom to us, enthusiastically answered all our questions, and did a great job selling us on his company without being too pushy. Bonus points for the great suggestions on what options would work best with the kitchen.

Absolutely amazing job. Uploaded the before and after photo here. Between their team and our…read morecabinet company, they have built my dream kitchen. Thank you Vicki, Bret, and the installers for making my kitchen BEAUTIFUL! I would recommend to all friends/family.

Was greeted upon entry but immediately told no sales rep could help. I explained I had called, that…read moreI would just look around as I had driven 2 hours to get there. No offer to assist, but she did say she must have been at lunch, not sure why that mattered. After that, she disappeared. We came back to the desk 3 times to get help, no one. I did see her hanging out with a designer and other team member, I'm glad the designer received assistance. I will not be back. I will not recommend to anyone. My assumption is they don't need the business. I can see how they have a good review from a designer as they were giving that individual quite a bit of attention. Had just the opposite experience at PDI, and I hadn't even called them. I only spend 16K on a bathtub there but I do plan on returning for the rest of our bathroom remodel. Victoria spend some time helping us and redeemed our afternoon in Nashville. Need help remodeling go to PDI and ask for Victoria.

I purchased a sink from Kenny & Company recently. From the time I walked into the showroom until I…read morewalked out (less than 30 minutes!!) I was greeted and assisted by Anne Jackovich. She was so friendly and helpful. She found exactly what I was looking for and walked me through the process. The showroom is great!! This was my first trip to this company and I was immediately impressed with the layout, and variety of sinks, toilets, bathtubs - just everything you need to remodel a bathroom or kitchen. I'll definitely be back! Thanks also to the fabulous folks in the warehouse who waiting on me quickly and carried the sink to my car. Very polite. This could not have been a better experience!

I was in a super time crunch and no one responded to me except Chris. He was able to help me out…read moreand get a few products engraved with our logo on gifts I needed for an upcoming event. Very happy how it turned out, better than I expected. Will be using again in the near future.

Callaghan Engraving Never disappoints! Best place to go to for gifts. Love his suggestions. His…read morework is Very detailed. He returns text/phone calls and always overdelivers. I will only use him for engraving gifts. Thanks Chris!!

Our contractor suggested a visit as we plan for a bathroom makeover - very happy with suggestion…read more The selection is vast, clean and easy to see. We were happy to make one stop to get all we needed. Our biggest compliment is for the customer service. Billend helped us from start to finish and did so with a smile. His quick advice for calculating what we needed, was happy to estimate cost to compare the design pieces I was considering and helped get us someone to pull off the top shelves. While I did not get her name, the lady at checkout was super sweet as well. Great job on staffing your store with helpful, nice people.

Go to the Cool Springs location…read more This location has staff that likes to play hide and seek, and even when you finally find them, they know nothing to help you. Selection is same in all stores, so truly I would recommend shopping online or another location if you truly need something.

I wish I didn't have to write this review: we had a great experience with the company a couple…read moreyears ago (so great that I served as a reference for them!), so when we needed help with a substantial primary bathroom renovation, they were our first call. Unfortunately, our experience this time around was terrible -- I cannot in good faith recommend them anymore. Giving two stars (rather than one) because the work quality was very good. Subs did a great job, were friendly and cleaned up after themselves. In the end, we didn't go over budget. But we paid a lot of money and experienced a lot of unnecessary delay and drama. In short, our project was a victim of poor communication and lack of ownership taking responsibility. We went through four project managers: the first went MIA on us, delaying the demo start by 6 weeks; the second hadn't read any of the project briefing and let us to believe none of our materials had been ordered; the third was too busy with other projects to make ours a priority; and the fourth was brand new, didn't really know what he was doing, and wasn't getting the oversight he needed from leadership. To the company's credit, they didn't end up charging us for project management--as we'd been doing a big portion of it ourselves. Ultimately, a project that should've taken 8-10 weeks took 16 weeks (and that's after the 6-week-delayed start). The thing that was most frustrating was that while Dan was fairly responsive to our outreach when things were regularly going wrong, he was also regularly pretty dismissive of our concerns and didn't take responsibility for all of the mistakes and screw-ups that were the result of his team's failings--failing to read the brief; failing to install underfloor heating and electrical that was in the brief, resulting in ripping up tile that had just been laid; failing to inspect goods on arrival so that they could be replaced when broken without delaying the project; failing to tell us about budget implications of design choices, etc. Dan will say I was mad when things went wrong, and that some of those things were out of their control. Yes, I was mad. But mostly I was disappointed that I trusted this company, and they took advantage of that trust.

Dan was fabulous! Was he the lowest bid? No. But the expertise and guidance that he provided me…read moreafter my whole home renovation was abandoned by another contractor was invaluable. My project manager, Jake, was a joy to work with. He was always responsive.

I recommend Lansing Building Supplies ten fold over T&C in Savannah Ga. T&C manager and counter…read morefolks are not their to help you, they are there to make their job easy, they turn away business if it requires them to get off their fat asses. Lansing folks are pleasant and eager to help the customer.

From the owner: Town & Country Industries (a division of ABC Supply Co. Inc.) is a wholesale distributor of…read morehurricane protection and aluminum building products, including hurricane fabric, shutters, pool and patio enclosures, windows, seamless gutters, and pergolas.