On a road trip with family and decided to stop by for gas. My nephews couldn't pick out some teddy…read morebears according to the old racist lady. She was being hostile for no reason at all, and assumed we were stealing. What a B****! We did not buy anything and chose a different gas station instead.

Pilot is a great place that has a lot of things. The reason for the 4 out of 5 star is because…read morewhen I stop to get gas with my credit card and it asks me if I want a receipt, I have to go inside because it is either out of paper or its broken. What's the point of paying outside if you need to go inside to get your receipt?

Clean bathrooms, cat food, and all the snacks you'll need. Not many options along this route, so…read moremake sure to make a pit stop for all the necessities.

It is on my way home, so convenient to stop in for fuel. They should start putting some money into…read morethe gas pumps rather than all in the appearance. Yeah, they look nice and I realize they make their money on inflated snack and drink prices, but how about servicing the fuel/gas pumps?? Most of the time the receipt printers on the pumps do not work - thus having to go inside to get a receipt for fuel...not convenient. The latest issue - stop to fill up, credit card accepted, selection of fuel accepted, DID NOT PUMP FUEL!! Again....not convenient. Possibly going to have to go out of my way to get dependable fillups. Don't know why my review lists me as a Californian?? Billings MT born and raised.

I live right down the street, and Everytime I go in to buy cigarettes they treat me like I'm a 9…read moreyear old with a fake ID. I don't appreciate being turned away all the time just because I use a passport instead of a drivers license. If it's good enough to leave the fucking country it should be good enough for your gas station.

On a road trip from Idaho to St Louis we stopped in for gas and a soda. The staff was smiling and…read morethe store was pretty clean. My wife said the bathroom was spotless, and there was 9 inches of snow on the ground. Now that's effort! Nice variety of snacks and gas was commonly priced. No issues and we will add this to the "safe stop" list for our travels.

The store staff worked around the clock during pandemic which helped provide food for my table. As…read morewell as many other families . Other home essentials mostly available. . The local newspaper. Which was available too for information. And the risks that were taken to keep open after bad situations . Helping people getting to their jobs and medical facilities in montana and wherever they needed to go by the necessary fuel . The store also provided for my pets in the past as well. Thank you.

I have the Sip & Save so I am in one of the multiple locations in Billings several times a week…read more Actually, I spend more than intended when I go in to get my cheap pop :) They have two amazing employees! Jo at the 27th location is the bomb! She is friendly, helpful, and a perfect match for her location. She is always willing to help you. Emily Grom at the King Ave location is also amazing. She helped me with my purchases when I was trying to redeem my rewards. She went out of her way to assist me with patience even though there were others in the line. She took care of everything quickly. I appreciate both of these ladies!!! THEY ROCK!

I would give less stars if I could. I stopped for gas on a Sunday morning on 6/23/19, and I…read morereceived the worst customer service I can recall. I attempted to use my Exxon CC at the pump. It said to see attendant. I did. Very loudly, and In front of other customers, the female attendant with blond hair told me to leave my CC with her, pump my gas, and come back in to pay. I felt like a criminal as other customers stared at me. Regardless, I did as instructed. When I returned to sign a receipt and collect my card, I asked why I had to pay inside. Again, very loudly, attendant informed me that the pump did the same thing to other customers -- I would consider that to be a malfunction. So I said, "Let me give you a tip, next time, let the customer know the pump is not working properly." She immediately shot back, "The pump is working, HONEY!" I said it obviously wasn't and walked off to use the restroom. I then grabbed three bottles of water and headed back to register to pay -- just in time to hear the attendant bad mouthing me to a second attendant. As the second attendant was ringing my purchase, I said loudly enough for blondie to hear, "If she wanted to talk sh!t about me, she should have waited until I was gone." Second attendant told me that all I could do was G & B it!! What in the world EVER happened to proving good service and treating a customer with respect? First off, I firmly believe I was treated poorly! Not only did blondie embarrass me in front of other customers, but she also freaked me the heck out!! As an individual who has had her credit card numbers stolen, I seriously experienced a moment of panic when she demanded my card! If she had told me about the issue with the gas pump in the first place, she would have spared me A LOT of embarrassment AND angst! Next, even if she didn't like my comment, she could have spared us both the drama if she had simply apologized and agreed. For Pete's sake, customers pay her wages! Last, the second attendant missed an opportunity to leave me, the customer, with a good impression of the business by saying something like, "I'm sorry for your experience here today" -- or something similar. Instead, she basically told me to suck it up! I did respond by saying I could do something - like speak with the employee's boss; which I will do! I have supported this business for many years but will now drive out of my way NOT to give them my business in the future!!

NEVER GO TO THE DOWNTOWN CONOCO located in Billings MT. I have had a poor experience at this gas…read morestation several times, however yesterday 6-7-18 and 6-8-18 has caused me to write a poor review and I hope anyone who sees this review will take it seriously. It started as a regular visit looking to buy a few small items, the carded me for a lighter which I did not know MT required and I had mentioned that while still giving them my ID, the clerk a very unpleasant older lady, than told me not to get lippy with her or you can fucking leave. YES!! she swore at me! I told her do not swear at me I am a customer not your employee. She told me to leave and not come back. I decided to come back the next day to file a complaint in person with her manager. The manager took her side before I had even finished my story and said "Sometimes we have to swear to make the poor customers leave." I felt disrespected, on top of that the manager stood up and tried to physically intimidate me with his size. I just wanted someone to take me seriously and they didn't. NEVER GO TO THIS GAS STATION!

I like this little joint. They have sweet puppies to pet and a couple of frogs. Never thought, I'd…read morethat in a store. They do ask if you need a bathroom you make a purchase first. Makes sense with the way costs have gone up on everything including paper products

Extremely disappointing experience. My white parents went inside and paid for their gas with their…read morecard with absolutely no problem. My boyfriend, who is Native American, went in immediately afterward to pay for gas the exact same way, and the employee was nothing but rude to him. What made this even worse was the restroom situation. My white mother was allowed to use the restroom without making a purchase, but my mixed-race son and my sister were not allowed to use the restroom even though we were paying customers. That difference in treatment was impossible not to notice. Watching members of my family be treated differently depending on who was standing at the counter was completely unacceptable. I can't speak to what was in the employee's mind, but I can absolutely speak to what we experienced, and it felt discriminatory. On top of the horrible customer service, the establishment itself was dirty and desperately needs attention. We are traveling through Montana and will gladly spend our money somewhere that treats every customer with basic dignity and respect. Please do not give this dump a penny. Get better customer service, clean the place up, and learn how to treat ALL of your customers equally.

I was on a road trip from Western Washington to South Dakota and back during October 2020. I drove…read morethrough Washington, Idaho, Montana, Wyoming, and finally into South Dakota. This was in the midst of the COVID-19 pandemic with as yet no available vaccines. Yet this was the only gas station that I remember in which all of the employees were "masked up." I'm speaking only for "Holiday Stationstore #470" at 1212 Mullowney Lane in Billings MT. I cannot speak for the rest of the stores in this chain. I was impressed that this gas station/convenience store seemed to go against the red state red tide anti-masking culture. And of course I always wore a mask when out in public in October 2020. Also, the price for regular gas was only $2.189 per gallon on October 2, 2020. No such luck with that low of a gas price in Washington! Yes, I know. I am sometimes slow at getting around to doing my Yelp reviews.