Professional and efficient service and knowledgeable doctor. I have always received good careread more

My husband and I have gone to Champlain Eye and Vision several times and are absolutely impressed…read morewith their expertise and care. This is the best place to go for any eye problems (which I have many). They do everything for eye care except surgery and then will refer you as needed. My hope is that they will stay here for many years . This area needs to have this type of one-stop eye care option instead of being shuffled off to several places and waiting forever to get appointments. Can't say enough good things about this provider. They deserve 10 stars in my opinion.

Very professional. Staff is helpful and knowledgeable. Glasses are expensive but they sometimes…read morehave promotions especially if you do not have insurance.

I've been seeing these folks for about thirteen years and I cannot say enough how professional and…read moresuperlative they are. Randy Fitzgerald is very thorough from annual eye exams, to updating primary physician on issues, diagnosing conditions, everything! They have the most up to date equipment and an excellent selection of eyewear. And, qualified staff to help you chose the best possible deals with a great "eye" for detail and what you look good in. Cannot recommend enough, best in the area!

We have been trying to schedule an appointment for an elderly woman who needs an appointment for a…read moredraining eye. Our eye doctor has faxed them paperwork 3 times even with me watching it go through for them not to receive it. Then I tried to just schedule an appointment for her to be seen and we could bring the paperwork with us only to be rudely and sarcastically answered by Andrew the scheduling manager. He was rude and very unhelpful. That's just how we do it, and that's not how things work is not helpful. We will find another provider.

Always overbooked. Take 1.5 hours for any appointment. You just move for waiting room to waiting…read moreroom. They don't value their patients time

I have used eye care for the Adirondacks for 14 years in Plattsburg. The treatment I have received…read morehas gone from OK to very bad. I have had 2 cataract surgeries By Dr Rinni there. I also have a PH.D. and I am not stupid. Yesterday 12/5/25 It was unbelievably unprofessional. Dr. Kapoor spent less than 5 minutes with me, explained nothing and did no counseling regarding my sensitivity to light, dry eyes or medications to be used. She would not listen to my concerns. She looked into my eyes for a minute spoke rapidly to an assistant typing notes into a computer and rapidly began dictating to a typist what to give me. She said, "Don't worry you will get printouts." She rushed out of the exam room and the Typist handed me four sheets of paper. One sheet was a new eyeglass prescription, 2nd was an appointment for 2026, 3rd was a patient hand out describing in technical terms possible detachment OU, and the 4th was description of medications available for use. The printouts were what one would find on AI. One of the medications was close to $1,000. Needless to say I will no longer use their services.

I'm hoping Dr Roy Arogyasami knows that the customer service at a business that was what was…read moreamazing is non existent... the office manager Andrew will actually lie about a conversation you had with him to fit his policy. I will be in today to pick up my records. Sadly, I am a customer that has been with Eye Care for the Adirondacks for probably 30+ years. The customer service phone line is horrible, scheduling manager actually lies to fit what's happening. If Dr. Roy wants more information about what's happening to his business overall rating with the public, he might want to talk to some of the customers... they're leaving! I've been going there for the same eye exams with two different doctors for many years and all of a sudden, no eyeglass prescription was done only Contacts... really? Now I need another appointment.! Nope!