I recently visited Dr Doyle at DEC. My visits were prompt and thoughtful. The office staff were…read moreattentive and caring and my experience was exceptional. Ultimately, I have undergone cataract surgery that was 100% successful. Thankyou Delaware Eye Care

I ordered my free pair of glasses after cataract surgery over 6 weeks ago. They act like they've…read morenever done it before even though they're one of the busiest cataract surgery places in Delaware. It's a good thing I have somebody to read prescription labels, etc. You will need reading glasses after the surgery unless you pay $thousands for the special lenses so I would suggest you look elsewhere.

***UPDATE SEE BOTTOM…read more I went to the Dover Center in December - While I was on vacation - so I didn't have to use time off from work! I saw one of the Doctors. THE POSITIVES: The assistants who do your initial eye exam (not sure of their title) ie. "Cover your eye & tell me what the letters are that you see" are always super sweet and so are the front desk associates. THE NEGATIVE: The doctor that I seen. First the lady comes in followed by an associate who doesn't even speak nor is she introduced. I have been having tearing out of my right eye for months and I explained that to the doctor - it was abnormal and I was at the point of having to keep tissues to wipe my eye constantly as it was getting worse. The Doctor insisted nothing was wrong with my eye and that perhaps she could prescribe me some eye drops for allergies but she saw nothing. Her initial look through of my eye was apart of my normal exam. After stressing to her the severity of the issue and the gradual increase in tearing AND that a bug subsequently flew in my eye possibly making it worse she made no attempts to look at my eye further and determine the cause of the issue. Is it really allergies? Is it dry eye and my eye is exerting additional tears to supplement? Or is it something else? Who knows because she made no attempts to figure it out. She came in with no pleasantries which is fine if you want to get down to business but I realized in the end her only intention was to get in and out to her next patient - they must have really tight bookings to my detriment. I did a survey after the appointment and described my grievances but of course no response.. The front desk associate apologized though - as I mentioned they're professional. TODAY: 2 months later guess whose eye issue escalated *raises hand* - MINE. Now instead of just tearing, the tearing first of all has escalated to non stop, my eye is stuck closed in the morning when I wake up and I have cases of blurred vision in the morning and blurred vision from time to time through out the day out of the one eye. I had to call the emergency line and leave a message on Sunday because of the severity when I woke up and thankfully the on call Doctor which happens to be someone different than whom I saw at the appointment called me back in 3 minutes. I was very appreciative as I didn't expect to be called back especially not that soon. It was 7:30 in the morning and as a result or that kind of professionalism I will be giving this place one more shot. I hope this proves to be fruitful. My issue is that I now have to use 2.5 hours of sick time from my job and pay another $25 co pay for something that should have been handled in December. Come on now - not fair - I was proactive - and no one tried to make it right with the survey I submitted. A simple apology would have sufficed. ***Update - Yesterday's experienced was completely different. The front desk associates and assistants who do your initial eye exam were amazing per usual. I was able to speak with the person who overseas the customer service reviews and she was understanding. She realistically has to do research to determine the root cause of my concern so without taking sides she apologized for my individual experience which I appreciated. The Dr. I saw this time also stated he didn't see anything abnormal with my eye even though my symptoms escalated (thank God) but the difference is he actually looked (again to be fair the other doctor looked but it was a routine eye exam look not a look that pertained to the issue I expressed with excessive tearing) and he addressed my concerns answering my questions and explaining some potential causes in the environment and with the work that I do all day. I left with an understanding and that was absent my previous visit. All in all I wont hold this entire place accountable for 1 - 2 ppl (I also had one other experience a while ago but ill leave that one alone). Things happen I felt yesterday they made it right with the exception of me having to pay a $25 co pay and use sick time to come back in. Thank you

At 62 years old, I can honestly say an appt. at the Smyrna location with an MD not OD was the most…read moreembarrassing experience of my life. A doctor from the Dover location suggested I see a "specialist" at the Smyrna location, for excessive eyelid skin. She gave me eyedrops

Long wait to be seen. A routine exam takes 3 hours as a rule. You wait in the waiting room for an…read morehour and then you wait in the dilation room for 30 minutes or so.Then you wait in the exam room to see the doctor. Staff can be seen in the hallways talking and giggling.

Had my first exam with DE Eye Care today. It was stress and worry free. 5 STARS ! Andy Berman my…read moredoctor is as professional as you could ever hope to meet.

I will never,ever go to Delaware Eyecare again. Had to wait almost 2 hours to see the doctor.Doctor…read morewas fine but cataract surgery for my wife did not correct what they told us the surgery would. Their accounting dept. is worse. I went back and forth with them over $17.76. They applied my check incorrectly,billed us incorrectly and it took 6 months to resolve. Numerous emails, texts, research and phone calls over $17.76 and they just do not care. Very unprofessional. I will find another doctor.