They have excellent customer service skills and are very kind and greet you with a smile they were…read morehelpful with all of my needs Dr Hohmann was great she explained everything to me very kind and friendlyit was one of the best experiences I've had I highly recommend them i am so glad i picked their office to go to

I will no longer go here for my eye care needs. I went in for an eye exam in November of 2021, like…read moreI do every year with this provider for the last several years. Exam went well but when I went to buy glasses, I was suddenly dealing with a "car dealership", at least that is what it felt like. I was told my glasses were over $800 after my insurance. I have paid between the High $200's to the upper $300's for years. After I objected, the price suddenly came down to the High $200's. I didn't appreciate that at all. I got a copy of my prescription and bought my glasses elsewhere. Then today, I show up with my daughter for her 8AM appointment, that has been scheduled for a year of course, to be told that her appointment has been canceled and rescheduled. She missed school in the morning and I took off of work in the morning for this appointment. The soonest they could "squeeze" us in was 11AM the same day. So I could drive home a half hour each way or hang out for 3 hours. Way to go...one mistake, o'kay. Two mistakes, and you could have done more to accommodate the mistake but didn't seem to have any interest in that. I guess you have plenty of business and you are not concerned. Not happy since you changed to Simon Eye and I will not be back. I am making an appointment for myself and my daughter elsewhere.

I ordered my free pair of glasses after cataract surgery over 6 weeks ago. They act like they've…read morenever done it before even though they're one of the busiest cataract surgery places in Delaware. It's a good thing I have somebody to read prescription labels, etc. You will need reading glasses after the surgery unless you pay $thousands for the special lenses so I would suggest you look elsewhere.

Was ignored while the people who were supposed to assist me laughed at videos on their phones…read more Came in for pickup for first time. the kiosk said I didn't have to sign in unless I had an appt so I stood and waited by the desk. The receptionist was on a business call. After standing there a few minutes, another receptionist told me if I was there for pickup I'd go behind me. The two women had been laughing at a cell phone video the whole time I had been waiting. I moved to standing right in front of one of them and she stayed on her phone. (The other one was now helping someone) Finally, I said, "do I go here for pickup; do you help me with that?" and she acted like I was being totally rude and inconveniencing her. Don't ignore people unless you want bad reviews!

The Dover location I would give a 5. The Smyrna location and Dr. Kim Ho I would give a zero if…read morepossible. I have never been so embarrassed in my 62 years. I was referred by Dover to Kim for excessive eyelid skin. In a 2 minute appointment her exact words were "yeah, I'm not seeing it". I left with a sample eyedrops and a $5 coupon for Pataday. I spoke with the Smyrna office manage who said she would call me back she was rude and said after she pulled my chart

I ordered my free glasses after cataract surgery 7 weeks ago tomorrow and still have not received…read morethem. I'm lucky I have someone to read prescription labels for me (you will need reading glasses after the surgery unless you pay $thousands for special iol's). I suggest you look elsewhere for your surgery because the optical department doesn't know what they're doing.

Long wait to be seen. A routine exam takes 3 hours as a rule. You wait in the waiting room for an…read morehour and then you wait in the dilation room for 30 minutes or so.Then you wait in the exam room to see the doctor. Staff can be seen in the hallways talking and giggling.

Go to a place that offers a one year warranty on frame and lenses. Their three month policy is not…read moresupportive and you will be out the cost and stuck with glasses that don't work for you. Sometimes it takes longer than three months to adjust to certain frames.

I will never,ever go to Delaware Eyecare again. Had to wait almost 2 hours to see the doctor.Doctor…read morewas fine but cataract surgery for my wife did not correct what they told us the surgery would. Their accounting dept. is worse. I went back and forth with them over $17.76. They applied my check incorrectly,billed us incorrectly and it took 6 months to resolve. Numerous emails, texts, research and phone calls over $17.76 and they just do not care. Very unprofessional. I will find another doctor.

Dr Shah has 0 punctuality skills. I sat in the room for almost an hour waiting to be seen, with no…read morecommunication about running late. I left without care and requested a refund. the only doctor worth seeing in this establishment is Patel.

I called this morning as my husband is a patient with Dr. Fletcher. My son had just returned from…read morecollege and is having a few challenges. I figured they weren't taking new patients and just wanted to find out if they had a system, waiting list or recommendations for patients looking to land with them. The person who answered was not just rude but aggressively dismissive as if I interrupted her day and disturbed her and 7:35am in the morning m. I called early so that I'd have a bit of time to ask the questions. I know Dr. Fletcher to be a GREAT doctor however office staff commands the office experience before you ever get to the doc!! Thank you but no thank you!! I truly was hopeful as a healthcare professional who also sees patients daily. I am appalled and hurt.