I arrived at 2 pm for my 2:30 appointment. I was told by my eye doctor's office to arrive early. At the door, I was treated rudely because my appointment wasn't until 2:30. I had to wear a sticker that said I had been screened. I got to the check in desk, and although they had me fill out papers at home, I was asked to give my entire SSN through a mask and a partition. I am sure everyone heard it. The ladies at the check in were rude.
I don't think I saw any of them smile once. In fact, one of them was yelling at an elderly lady, because the lady didn't hear that the window was open. I sat in the waiting room until 3:15. I was taken back by a nurse who asked my birthdate, right in the lobby in front of everyone. So, now everyone knew my SSN and my DOB. The nurse who took me back was Hayley. SHE was the only one who smiled the entire time I was there. I was given the "cover one eye" test, taken to have some other computerized tests done, and put in another waiting room. I got to listen to the nurses at the nurses' desk talk about their weekends, their everything. At 4:20, I was the only person left in the waiting room. People who came in after me (to see the same doctor) were taken back before me and left before I ever got into a room. While I sat in waiting room #2, all of the nurses started leaving. One after another they grabbed their keys, sweaters, purses and went home. The nurse who finally came out to get me (at 4:35) said, "Mary." Then, she took me to a room, said, "this room. Doctor will be in shortly." She left the room, shut the door. No, "How are you?" "Sorry for the wait." Nothing. And certainly no smile. Finally, another nurse came in and took me to do the same computer tests I had already done. Then, the doctor came in, and asked the nurse to take my blood pressure. It was elevated, because by then I was so angry. The doctor told me I would have some additional tests where they would put some vegetable dye in my arm and take pictures of my eyes. I asked if I would be able to drive if they did this. The doctor told me I would be fine, it was just like dilation. I was taken to another room. I explained to the person there that I do not like needles and therefore I did not want to have them talk through the process. He looked at me and said, "I'll tell the nurse." I had no idea he wasn't the nurse. The nurse came in and didn't say anything to me. She made me put my face on the frame for the pictures, while she attempted to figure out where to inject. After 5 minutes, I said, "Are you needing to put it in a vein?" She said she did (why wouldn't you have told me that at some earlier point) and I told her I only had one that would work and showed her where it was. While she was injecting, the other guy was taking pictures. I had no idea what we were doing, as no one explained anything. I went back to see the doctor, and he told me that it was nothing that needed immediate treatment, and we would "watch" it. New appointment in 4 months. By now, it's 5:00. I went outside to my car, and the sun was blinding. The doctor was very mistaken. No one should drive after that. My pupils had been dilated at 3:00. I have a 40 minute drive from his office to my home. I struggled to even see if the stop lights were on, let alone what color they were. I could not see the speedometer in my Prius. I wore sunglasses, but it didn't really help. I drove less than 40 all the way home. It took me over an hour. I have an appointment in January. I won't be going. I won't step foot in that office again. Most horrible experience I have ever had. I understand being busy. But if I had been an hour late for my appointment, they would have made me reschedule and most likely charged me. My time is valuable. I took off work to go there. I missed 3 hours of pay to sit in that office to see a doctor for less than 3 minutes who did nothing. Where is the compensation for MY time? I should have been called and told he was 2 hours behind, and would I like to reschedule? No wonder the nurses aren't happy. I get having off days, but customer service never goes out of style, and it goes a long way when things are backed up. read more
